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The Cheesecake Factory

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The Cheesecake Factory

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The Cheesecake Factory Reviews

Updated Nov 30, 2022

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Found 4,530 of over 5K reviews
3.6
65% Recommend to a Friend
The Cheesecake Factory Chairman and CEO David Overton
68% Approve of CEO

Found 4,522 of over 5K reviews

3.6
65%
Recommend to a Friend
68%
Approve of CEO
The Cheesecake Factory Chairman and CEO David Overton
David Overton
1,880 Ratings

What people are saying about The Cheesecake Factory

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Top Review Highlights by Sentiment

Pros
  • "Good money and very flexible(in 352 reviews)
  • "The pay is good for the amount of work that is expected and you don't have to bus tables which is always a plus.(in 182 reviews)
  • "There are so many great people that are willing to help you to succeed in your career especially the chefs.(in 182 reviews)
  • "great food and coworkers and service and cheesecake(in 177 reviews)
  • "Flexible schedule and pretty simple job(in 136 reviews)
Cons
  • "Bad management and very unorganized(in 342 reviews)
  • "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher(in 242 reviews)
  • "Long hours and some General Managers that do not respect your days off can make things difficult.(in 227 reviews)
  • "Too much favoritism!(in 75 reviews)
  • "No breaks to smoke or eat(in 36 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Cheesecake Factory and is not affected by filters.

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  1. 5.0
    Current Employee, less than 1 year
    Featured Review

    One of the best jobs I’ve ever had especially in the restaurant industry

    Dec 2, 2021 - Server in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The Cheesecake Factory has been a blessing to me as a server, you can always count on consistently making great money here. The staff between management and the rest of my coworkers are some of the nicest people I have ever had the pleasure of working with, you really feel as if management truly cares about you as a person. The benefits they offer as well are great. I truly look forward to going to work everyday at this job.

    Cons

    The only cons I can give about working here is that it is a very high volume restaurant and if you are not a strong server or used to dealing with large party’s of sometimes 20+ people, this may not be the job for you.

    Continue reading
    2 people found this review helpful
  2. 5.0
    Former Employee

    Good job

    Nov 30, 2022 - Server 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Money, cheesecake, teamwork, and encouragement.

    Cons

    Working on the weekends and rude guests

    Be the first to find this review helpful
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  4. 4.0
    Former Employee, more than 3 years

    Good money, can get hectic on weekends/holidays

    Nov 30, 2022 - Server in Rockaway, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Money Most managers Ample opportunity to move upward Treated employees great during COVID Great Food

    Cons

    Kitchen managers can be difficult for FOH people to deal with Kitchen can get overwhelmed Closes late Must do one food run shift per week (not great money) Clientelle inconsistent

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Current Employee

    Fun

    Nov 30, 2022 - Prep Cook 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good good good good benefits

    Cons

    No comment at this time

    Be the first to find this review helpful
  6. 5.0
    Former Employee

    great job

    Nov 29, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice staff very fast-paced great environment awesome management

    Cons

    lack of communication sometimes I don't have many cons this place is amazing

    Be the first to find this review helpful
  7. 5.0
    Current Employee

    GROWTH

    Nov 28, 2022 - Server 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    So much room for growth!

    Cons

    Takes a toll on your body over the years

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  8. 5.0
    Former Employee, more than 8 years

    Great place to work

    Nov 28, 2022 - Server in West Palm Beach, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Always busy and well run.

    Cons

    I don't have anything to add here.

    Be the first to find this review helpful
  9. 5.0
    Current Employee, more than 1 year

    Edison Cheesecake

    Nov 27, 2022 - Server in Edison, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Money is good. Flexible scheduling. Full time benefits.

    Cons

    Managers seem stressed from corporate and sometimes it is taken out on us.

    Be the first to find this review helpful
  10. 4.0
    Current Employee, more than 1 year

    Cool job for a season.

    Nov 26, 2022 - Server in Buckhead, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good tip money when busy Co-workers are cool Workgroup managers are nice (for the most part) Free food/ discounted food

    Cons

    When it's a drought they still put many servers on the floor plus a food runner, so no money is being made. Managers ultimately send people home 2 hours in, so it's a waste of time. (Typically between August-November and February-April/May) They hire people every other week which is great for them, but it ultimately affects those that have been there because the managers began to decrease our sections, which affected the money. Managers play favorites too much. It's hard to move from an hourly position to a server or server to a bar. Really switching to any workgroup is difficult. Do not put open availability, they take that literally and will work you like a dog every day. Not considerate with breaks.

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  11. 5.0
    Current Employee, more than 3 years

    Great

    Nov 25, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A lot of passionate coworkers

    Cons

    There is a High turnover rate in some areas

    Be the first to find this review helpful
Viewing 1 - 10 of 4,522 Reviews
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The Cheesecake Factory Reviews FAQs

The Cheesecake Factory has an overall rating of 3.6 out of 5, based on over 4,620 reviews left anonymously by employees. 65% of employees would recommend working at The Cheesecake Factory to a friend and 55% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has decreased by -2% over the last 12 months.

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Cheesecake Factory 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The Cheesecake Factory to be career development, benefits, coworkers and the cons to be culture, workplace, management.

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