The Cheesecake Factory Employee Reviews about "hour"

Pros

-decent money -opportunities to move up/ promotions -staff discount -free meals for double shifts -they attempt to train everyone well and give everyone appropriate knowledge to succeed -food is good, easy to sell -overall staff is welcoming and helpful -suggested gratuity is printed on the bottom of every check and credit card receipt -ability to get shifts covered/ flexible schedule (use of hotschedules) -at my location you can get your shifts covered instead of calling out by offering monetary insentives for others to pick up your shifts -aside from holidays, it is almost always quite busy especially compared to other restaurants -health benefits available: you have to pay for them and you are required to work a certain # of hours each week to keep them

Cons

-guests expect everything for free and many are rude and insulting to staff -there are no automatic gratuities any longer -plan on working every holiday for your entire employment w/ this company -vacation time accrues, but who cares because it is only minimum wage, which when taken is completely eaten by taxes. -1) competent kitchen, 2) competent food runners, 3) competent management, 4) busy enough to make money: pick two. -management is mostly extremely poor -knowledge expected by the company is honestly a quite ridiculous amount, even though the training is somewhat thorough, the extensive knowledge required, is for the large part, unattainable -veteran staff are overworked and relied upon with no gratitude shown -management plays favorites often: certain rules only apply to certain people, if you aren't liked you will be fired one way or another, and only certain staff's guest surveys are posted for everyone to read. -Sundays are required because all of the guests on Sundays are difficult to please and a large majority of them don't tip. -if you have a guest walk-out, you are blamed as inattentive server and forced to pay for their meal or be documented -high turn-around -high suggested tip out amounts -if you do not document your cash and credit tips (separately) and tip out amounts each night for your personal records, you are sometimes required to claim more than you make if you fall short of what you "should be making" according to your sales

Pros

Working for a company that takes pride in everything it does can be a wonderful experience. Great benefits and stock options for managers and excellent salaries.

Cons

Long hours and some General Managers that do not respect your days off can make things difficult.

Pros

Great company to work for that definitely teaches and pushes you to give excellent customer service. Very flexible hours as long as you are non waiver about your availability up front.

Cons

Extremely high standards which should but does not equate to auto gratuity. Maybe some states but not CT. Must be able to memorize and speak intelligibly about 28 page menu.

Pros

Cheesecake Factories are always located in really busy areas with lots of foot traffic which means great tips! If you can serve here, you can serve anywhere.

Cons

Very corporate (depending on if you like that or not) and long hours. One time I worked a 15-hour shift because we were so busy and short staffed.

Pros

Good workers are taken care of. Long hours but usually there was money to be made if you didn't mind working. As far as restaurant jobs go, Cheesecake Factory is one of the better ones out there. Benefits are offered and the company is growing so there is room to move up in the company if that is your goal. For many people who are just there as a temporary landing spot while they figure out what they want to do, it's a good place to work where you can make good money in an entry level job.

Cons

Corporate Culture sometimes limiting. Sometimes long hours expected of staff

Pros

Fun work environment, friendly staff, good money

Cons

Management was sloppy and usually too preoccupied with servers to lend a hand over in the bakery during peak hours

Pros

The pay was decent & good coworkers. Company is always busy.

Cons

Working over 10 hours on your feet with NO given break was unfair & illogical. The managers don't know what they're doing & would constantly over work you without appreciation & would only have 1 employee do everything especially if you're the only staff in that department for the day. If you have any fractures, I advise you not to work here if you break something you'll receive no workers comp & will fight against you for unemployment.

Pros

You get a 50% off meal but employee meal discount is invalid for most dishes. You can use your 50% for some cheap chicken littles or some cheaper worthless dishes like salad. No steak, no no no..

Cons

You are the busier, janitor, highchair carrier, stroller parker, etc. You work long hours and have to clean the bathroom and refill all the napkins. Also, no tips at all. You walk around all day to look for open tables. You are never at standstill unless you are the greeter which is not likely if you haven't worked long enough...like 5+ year.

Pros

Extremely high volume and high paced environment. We do alot of things well, and are always pushing the envelope to outdo our own accomplishments.

Cons

Long hours due to the high volume...tons of knowledge that is imperative you stay up-to-date on. or you will fall behind.

Pros

opportunities for advancement are there if you voice your interest, if not then you will probably stay in the same position forever. Cheesecake pays hourly employees above restaurant industry average. They work well if your in school or need time off for medical or family reasons. Every shift worked one can recieve %50 off just about anything on the menu. cheesecake uses online scheduling which works very well when you want to pick up shifts for extra hours. They are often very busy which helps time move fast and making money alot easier. Each work group has alot of responsibility but never enough where an employee will feel overwhelmed.

Cons

When we were all first hired, managers were happy and excited. They often compimented you on a day work and how well you did. Giving lots of hours and long shifts. After a few months, things rapidly change and become complete opposite. managment plays favorites with certain employees, they do not believe in clock out times on schedules, they let you know when you can leave. Often managment says things but does not stick to them. managers are paid way too much! and often have extravagant outtings. Cheesecake prides themselves on promoting within, but employees soon find out that they often hire from the outside when it comes to servers,bartenders or bakery. There is no employee morale.