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The Cheesecake Factory

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The Cheesecake Factory

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The Cheesecake Factory Employee Reviews about "management"

Updated May 25, 2023

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Found 4,893 of over 5K reviews
3.7
68% Recommend to a Friend
The Cheesecake Factory Chairman and CEO David Overton
75% Approve of CEO

Found 1,213 of over 5K reviews

3.7
68%
Recommend to a Friend
75%
Approve of CEO
The Cheesecake Factory Chairman and CEO David Overton
David Overton
2,017 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good money and very flexible(in 383 reviews)
  • "Pay was good They will make you work multiple stations at once It is always busy(in 195 reviews)
  • "There are so many great people that are willing to help you to succeed in your career especially the chefs.(in 195 reviews)
  • "great food and coworkers and service and cheesecake(in 177 reviews)
  • "Benefits great company to work for they will take care of you lots of room to advance can move anywhere(in 148 reviews)
Cons
  • "Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked.(in 367 reviews)
  • "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher(in 260 reviews)
  • "Long hours and some General Managers that do not respect your days off can make things difficult.(in 227 reviews)
  • "Racial insensitivity and obvious favoritism.(in 84 reviews)
  • "No breaks to smoke or eat(in 42 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Cheesecake Factory and is not affected by filters.

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Reviews about "management"

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1213
  1. 2.0
    Former Employee, less than 1 year

    Toxic Work Environment at TCF at Dolphin Mall

    Aug 2, 2022 - Baker/Barista in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hourly rate compared to most basic jobs: $14; different food purchasing options for employees (discounts or free)

    Cons

    Lack of management presence compounded the issue of employees in the bakery behaving disrespectfully and aggressively towards guests and coworkers. It was a nightmare working with such awful people.

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    The Cheesecake Factory Response

    Recruitment Marketing Manager

    This is concerning to read and we want to learn more. Please reach out to the CARELINE.

  2. 4.0
    Current Employee

    To New Beginnings

    Aug 23, 2016 - Busser in Cerritos, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It's a great place for beginners and regular workers! Management is laid back and just want to help and make sure everything is fine. They really know how to make you feel welcomed.

    Cons

    Haven't found anything. I'm still new on the job. I enjoy everything so far and like I said it's pretty easy and straight to the point.

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  4. 4.0
    Former Employee, more than 1 year

    Fast paced

    Dec 30, 2021 - Dessert Finisher/Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun work environment, friendly staff, good money

    Cons

    Management was sloppy and usually too preoccupied with servers to lend a hand over in the bakery during peak hours

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  5. 4.0
    Current Employee, less than 1 year

    Cashier Position

    Mar 9, 2021 - Cashier in Boca Raton, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Tip wise and pay is good enough to maintain a low budget lifestyle. Work more hours increase your earrings

    Cons

    The Management team seems to barely be on the same page and sometimes treat employees unfairly compared to other employees

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  6. 5.0
    Current Employee, more than 5 years

    Great company to work for

    Jun 6, 2014 - Server in Mission Viejo, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The management is great and the company is always investing money back into the company. There is also bi-yearly all staff outings that the company pays for

    Cons

    Sometimes you can get a Bad EGG gm or manager.

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  7. 4.0
    Current Employee

    Excellent Place to Refine Skills and Network

    Apr 5, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    for a server/bartender, the pay is above average for similarly priced restaurant options; definitely a place to grow; excellent travel opportunities; Fortune 100 Top Companies to work for (#48) for the fourth year in a row

    Cons

    very rigid and sometimes unrealistic corporate guidelines; management salaries for external hires is higher than internal promotions

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  8. 3.0
    Current Employee, less than 1 year

    All in the Guests

    Aug 12, 2014 - Cashier in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people I work with are nice enough as long as you're not a server; if you're a server, good luck surviving the drama. The managers are good and really helpful.

    Cons

    Your guests SUCK. They'll talk to you however they want, make impossible demands, and swear at you because they can. Management kisses their butts even if it's the guests's fault and not ours. Guests are never held accountable, and half the time they get things for free because they're self entitled jerks.

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  9. 1.0
    Former Employee, more than 3 years

    Server

    Jun 27, 2017 - Server in Palm Beach Gardens, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I was able to make great money in a short amount of time.

    Cons

    The management team was awful in Palm Beach Gardens and was basically a revolving door. They did not promote within unless you worked as a server for a minimum of 10 years.

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  10. 3.0
    Current Employee

    A lot of work during the pandemic 1-2 bussers the entire restaurant

    Jan 11, 2021 - Busser/Server in Providence, RI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good tip outs ,free food and friendly coworkers

    Cons

    Management had power trips and can be manipulative when it comes to trying to change schedule availability

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  11. 5.0
    Current Employee

    A great place to work.

    Apr 2, 2012 -  
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The environment is always pleasant and your management team does everything in their power to help you succeed. The company also offers great benefits and is flexible with work hours.

    Cons

    As a server the money is never constant and often you have ti fight for the good shifts. It's also very hard and stressful work.

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Viewing 1 - 10 of 1,213 Reviews
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We’re known for our generous portions, large menu, and delicious slices of cheesecake, but we also create big opportunities for our people...More

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Company Updates

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The Cheesecake Factory

40 days ago

Company News
We’re so excited to share that The Cheesecake Factory has been named to the Fortune 100 Best Companies to Work For® list for a 10th consecutive year! This list is largely determined by an anonymous employee survey that measures attributes describing an outstanding work experience including high levels of trust, respect, pride, communication and camaraderie as well as the company’s broader community impact - all areas we strive to excel in. We can't wait to see what the next 10 delicious years bring.
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Introducing the 2023 100 Best Companies to Work For list
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The Cheesecake Factory

67 days ago

Company News
Meet our Women's Network Group (WNG)! Since 2014, WNG has helped facilitate the professional growth of managers across our Cheesecake Factory, Grand Lux Cafe and North Italia restaurants. WNG members have described the program as a safe space to address challenges and concerns within their restaurants and the industry without judgement. Monthly learning groups and webinars allow members to collaborate on development projects and build connections with women across the company. Women are also paired with a GM or EKM mentor outside of their area who they can meet with, learn from and lean on for support. As one member shared, “Talking to my mentor and the other women in the group has really inspired me and helped me keep my passion and drive to impact as much as I possibly can every single shift.” Another said, “This group has helped me so much in my career. WNG is a forever bond, a sisterhood I have with amazing women that are in leadership that can support and mentor other women.”
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The Cheesecake Factory Photos

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The Cheesecake Factory photo of: Cheesecake
The Cheesecake Factory photo of: Group photo through the expo line
The Cheesecake Factory photo of: Our cooks are best of friends - a big kitchen makes for big friendships
The Cheesecake Factory photo of: Kitchen Managers sharing a quick laugh
The Cheesecake Factory photo of: Front of House Group Picture - Best friends!
The Cheesecake Factory photo of: Two of our designated trainers sharing a laugh over a cheesecake.
The Cheesecake Factory photo of: Cooks celebrating the opening of the newest restaurant
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