The Cheesecake Factory Employee Reviews about "manager"
Updated May 25, 2023
Found 792 of over 5K reviews
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Top Review Highlights by Sentiment
- "Good money and very flexible" (in 374 reviews)
- "There are so many great people that are willing to help you to succeed in your career especially the chefs." (in 196 reviews)
- "Pay was good They will make you work multiple stations at once It is always busy" (in 195 reviews)
- "great food and coworkers and service and cheesecake" (in 176 reviews)
- "benefits were good in terms of insurance and all of that" (in 152 reviews)
- "Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." (in 359 reviews)
- "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" (in 261 reviews)
- "Long hours and some General Managers that do not respect your days off can make things difficult." (in 227 reviews)
- "Favoritism is rampant." (in 86 reviews)
- "No breaks to smoke or eat" (in 44 reviews)
Ratings by Demographics
This rating reflects the overall rating of The Cheesecake Factory and is not affected by filters.
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Reviews about "manager"Return to all Reviews
- Former Employee, more than 5 years★★★★★
Great CompanyJan 17, 2017 - Senior Restaurant Manager in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
Working for a company that takes pride in everything it does can be a wonderful experience. Great benefits and stock options for managers and excellent salaries.
Long hours and some General Managers that do not respect your days off can make things difficult.Continue reading
- Current Employee, more than 10 years★★★★★
Great company for self driven hard workers.Mar 11, 2014 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
The company is dedicated to excellence and does a fantastic job caring for staff and managers alike. The only limits to your growth is you. Good benefits, good pay and positive work environment.
Long hours and weekends. Can be overwhelming at times.
- Current Employee★★★★★
Very satisfied, despite it being a serving jobNov 10, 2009 - Server in Arlington, VARecommendCEO ApprovalBusiness Outlook
The Cheesecake Factory is the most professional restaurant I've worked at. The managers treat the serves/staff with professional respect and expect the same from the staff. They offer benefits, such as health insurance, which is unheard of as a server in the restaurant industry. Great food too, don't mind getting it for free on days I work a double shift!
You are a server and sometimes "guests" treat you like with little respect because of it. Late nights, smelly clothes and some nasty bussers.Continue reading
- Former Employee★★★★★
long wait not worth itAug 30, 2021 - Hostess in Miami, FLRecommendCEO ApprovalBusiness Outlook
coworkers are friendly and you get a discount on food. its easy to pick your schedule.
customers are rude 9/10 and the managers are in unhelpful when managing the weekend rush.Continue reading
- Current Employee, less than 1 year★★★★★
BussersFeb 7, 2018 - Bus Boy in ManamaRecommendCEO ApprovalBusiness Outlook
The cheesecake factory treats the employees like family members and the managers co ordinates with every one and they were helpful
I want to learn in the cheesecake factory about the cheesecakes and i would like to be the part of itContinue reading
- Current Employee, more than 1 year★★★★★
Good Multinational Company to WorkJun 9, 2017 - Server/Waiter in San Juan, PRRecommendCEO ApprovalBusiness Outlook
All the necessary equipment is always ready to work, the team work actually works in this restaurant. The do several interesting team activities outside work. Manager in general try to motivate employee in several ways like competitions and others. The low season almost don't exist, always have clients! They use hotshedules app to make the turns, is really convenience, usually conceives the day off request. You can travel/work when you like to any USA state. One week a weaken or more time.
You have to take to much test and memorize the extended menu. The trainee is hard in comparison to other restaurants. Some managers apparently are not aware about pregnancy protections in PR and treats pregnant women really bad. They are to demanding about don't make mistakes, the administration monitoring voids likes comps. That can bee more stressful to the already high demand profession (server).Continue reading
- Former Employee, less than 1 year★★★★★
Decent but high expectationsNov 20, 2019 - ServerRecommendCEO ApprovalBusiness Outlook
managers are unfair and dont always know if what theyre getting on to you about is your fault
Great food and fun environment
- Current Employee, more than 1 year★★★★★
Good management team and environment but not that focused on employee needsDec 17, 2012 - Hostess in Pittsburgh, PARecommendCEO ApprovalBusiness Outlook
Provided with very good training and the hours were plenty. Fast paced environment. Good system to swap shifts with other coworkers.
As a hostess, we were sometimes forced to work 12+ hour shifts on weekends...with no breaks. This was very tiring when you haven't eaten all day, are running around constantly, and ask for a break and get denied. The managers all have different techniques for seating guests and got upset if you didn't use their ways. When certain employees don't do their jobs, nothing is done.Continue reading
- Former Employee, less than 1 year★★★★★
AVOID AT ALL COSTS!!!Nov 19, 2022 - To Go Specialist in Indianapolis, INRecommendCEO ApprovalBusiness Outlook
I guess the free bread
The Cheesecake Factory stayed open during an active shooting in the mall next door, didn’t warn employees or customers and quietly locked doors so nobody could come inside. The only way people found out was through the tvs at the bar. Everyone was terrified because the windows are huge and can be broken easily if shot. There were people being harassed at work sexually and none of the managers have the power to fire people who assault/harass you. They genuinely have no power to punish you. They allowed people to continue coming in after multiple no-call no-shows and walkouts, so if you want a job where you don’t even have to show up half the time, there you go. Managers are disrespectful and do almost nothing to manage other than tell you to clean faster when completely overwhelmed. I could say more but do I really need to? Y’all. Just don’t, lol. It’s literally the worst place I have ever worked for lack of accountability and managers’ inaction. I rank SPEEDWAY above this. At least then I would be able to lock the door and inform people of someone coming to LITERALLY SHOOT THEM! They pay FOH very little for all the work you do and tell you not to share wages (it’s legal to share wages, they’re just hiring newbies at higher wages to phase out the old employees who are loyal). Bakery starts at $14/hr typically, and hosts at $13/hr. You can make more at a gas station or fast food restaurant guys. And actually get breaks! The only people who get breaks to enjoy any sort of meal or free bread are SERVERS, who are treated like royalty. Management is just a whole joke. You could get more help opening a trashcan and asking the fruit flies and roaches what to do (which there are plenty of!)Continue reading
- Former Employee, more than 1 year★★★★★
Great place to work, depending on who you work with (Busser)Apr 17, 2015 - Busser in Knoxville, TNRecommendCEO ApprovalBusiness Outlook
There are a lot of pros to working at The Cheesecake Factory in Knoxville. During your shift, the food is 50% off, and when you aren't, it's 25% off your entire bill. Depending on what you like and who makes it, the food is generally good, and the cheesecakes are delicious! The managers will be respectful and work with you to make sure you work the shifts that you want. When you work a double or help a manger, you get free food too. If you are a full-time worker, you accumulate paid vacation days, which is nice. You will meet a lot of people who you love to work with and love hanging out with after work. This company promotes a lot from within, so if you work hard you can move up.
While there are many pros, there are many cons to consider. Like a lot of restaurants, who you work with can either make your shift amazing or a nightmare, especially with the managers. Hard work is not appropriately recognized, and even if you work hard and give it 110%, most of the time the managers do not acknowledge it or reward you. The bussers are consistently overstaffed, which means you make less money and have a lot of dead time. Because of this, the managers will make you look busy instead of scheduling the right number of people. The dish crew is always running behind, and the managers will make you rack and run your own silverware if they get really behind. Also, when you work a double or help a manger, you'll get a green ticket which you use to get free food. The problem with this is that people who are friends with the managers will get green tickets without even doing anything. Finally, if you wish to move up in the company, you have to have a very flexible schedule. They hold classes for servers/bartenders once every 3-6 months. The class spans over a week and a half with most of them being morning classes. This means that if you are in school or have other responsibilities during the day, you may not be able to move up because of schedule conflicts. I tried to give as accurate a description of the pros and cons as I could. Good luck with whatever you choose!Continue reading