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The Cheesecake Factory

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The Cheesecake Factory

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The Cheesecake Factory Employee Reviews about "pay"

Updated May 25, 2023

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Found 4,893 of over 5K reviews
3.7
68% Recommend to a Friend
The Cheesecake Factory Chairman and CEO David Overton
75% Approve of CEO

Found 648 of over 5K reviews

3.7
68%
Recommend to a Friend
75%
Approve of CEO
The Cheesecake Factory Chairman and CEO David Overton
David Overton
2,017 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Good money and very flexible(in 374 reviews)
  • "There are so many great people that are willing to help you to succeed in your career especially the chefs.(in 196 reviews)
  • "Pay was good They will make you work multiple stations at once It is always busy(in 195 reviews)
  • "great food and coworkers and service and cheesecake(in 176 reviews)
  • "benefits were good in terms of insurance and all of that(in 152 reviews)
Cons
  • "Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked.(in 359 reviews)
  • "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher(in 261 reviews)
  • "Long hours and some General Managers that do not respect your days off can make things difficult.(in 227 reviews)
  • "Favoritism is rampant.(in 86 reviews)
  • "No breaks to smoke or eat(in 44 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Cheesecake Factory and is not affected by filters.

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Reviews about "pay"

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648
  1. 3.0
    Former Employee, more than 1 year

    Job pays well but alot of work and unorganized

    Mar 11, 2022 - Busser/Runner 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    pay is good and cash every night

    Cons

    bad managers, too many guests, long hours

    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 3 years

    Decent money, but get used to holidays and feeling like you don't matter at all.

    Apr 6, 2015 - Bartender/Server in Wayne, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -decent money -opportunities to move up/ promotions -staff discount -free meals for double shifts -they attempt to train everyone well and give everyone appropriate knowledge to succeed -food is good, easy to sell -overall staff is welcoming and helpful -suggested gratuity is printed on the bottom of every check and credit card receipt -ability to get shifts covered/ flexible schedule (use of hotschedules) -at my location you can get your shifts covered instead of calling out by offering monetary insentives for others to pick up your shifts -aside from holidays, it is almost always quite busy especially compared to other restaurants -health benefits available: you have to pay for them and you are required to work a certain # of hours each week to keep them

    Cons

    -guests expect everything for free and many are rude and insulting to staff -there are no automatic gratuities any longer -plan on working every holiday for your entire employment w/ this company -vacation time accrues, but who cares because it is only minimum wage, which when taken is completely eaten by taxes. -1) competent kitchen, 2) competent food runners, 3) competent management, 4) busy enough to make money: pick two. -management is mostly extremely poor -knowledge expected by the company is honestly a quite ridiculous amount, even though the training is somewhat thorough, the extensive knowledge required, is for the large part, unattainable -veteran staff are overworked and relied upon with no gratitude shown -management plays favorites often: certain rules only apply to certain people, if you aren't liked you will be fired one way or another, and only certain staff's guest surveys are posted for everyone to read. -Sundays are required because all of the guests on Sundays are difficult to please and a large majority of them don't tip. -if you have a guest walk-out, you are blamed as inattentive server and forced to pay for their meal or be documented -high turn-around -high suggested tip out amounts -if you do not document your cash and credit tips (separately) and tip out amounts each night for your personal records, you are sometimes required to claim more than you make if you fall short of what you "should be making" according to your sales

    Continue reading
    3 people found this review helpful
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  4. 5.0
    Former Employee, less than 1 year

    good gig

    Oct 11, 2020 - Customer Service Representative in King of Prussia, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good hours and pay. flexible schedule.

    Cons

    long commute, and not enough flexibility to work from home

    Be the first to find this review helpful
  5. 4.0
    Former Employee, more than 1 year

    You're only as good as your worst hostess.

    May 16, 2013 - Hostess/Front Desk in Southlake, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Each day was fun and exciting. Even as a host, I became very close to the servers. The environment is pretty laid back as long as you maintain a professional appearance. The managers were always very nice and understanding of your needs. They really took time to get to know each employee as an individual. The pay is good for the amount of work that is expected and you don't have to bus tables which is always a plus.

    Cons

    As my title states, you are only as good as your worst hostess. If the good hostesses were working, the front desk was like a well-oiled machine. We were fast, efficient, and organized so everyone had a good time and enjoyed their shift. Unfortunately, as with every job, there were a few hostesses who fell below the expectations. These hostesses made the entire shift stressful for everyone because they were sloppy and made many mistakes so the good hostesses were having to pick up the slack.

    Be the first to find this review helpful
  6. 4.0
    Former Employee, less than 1 year

    High pay tough job

    Mar 2, 2023 - Line Cook in Columbus, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was good They will make you work multiple stations at once It is always busy

    Cons

    Your legs will hurt and your hands. Very cramp space and you are working with other people

    Be the first to find this review helpful
  7. 1.0
    Former Employee, less than 1 year

    Idk

    Sep 8, 2020 - Host in Fresno, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice, goood food, close to home and fun

    Cons

    Pay was bad And hours weren’t great

    Be the first to find this review helpful
  8. 5.0
    Former Employee

    Pros

    They start you of with good pay and once you prove your good they’ll give you a raise

    Cons

    Too much pressure and high ego

    Continue reading
    Be the first to find this review helpful
  9. 3.0
    Former Employee, less than 1 year

    Okay experience

    Apr 9, 2019 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay was okay and the free bread was great.

    Cons

    Hours iffy and double shifts while still short staffed. Lack of communication

    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 1 year

    Good company to work at but the hours and expectations starts to wear on you.

    Dec 14, 2014 - Baker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Co-workers and pay is the biggest pros to working here. My co-workers were always helpful and made some friends. The pay is also good as you can learn different positions to get paid more.

    Cons

    Managers, hours, expectations are three cons I can think of now. The hours at this specific store are horrible as its open every day out of the year. On holidays there isn't holiday hours if anything the store opens earlier. The managers are another issue as they tend to give poor hours. An example of this is having to close one night in the morning time then open the next morning.

    Be the first to find this review helpful
  11. 3.0
    Former Employee

    50/50

    Jan 1, 2023 - Baker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay was good and hours are very flexible!

    Cons

    Very cold freezer runs, and there’s a lot you have to be responsible for. You definitely earn every penny!

    Be the first to find this review helpful
Viewing 1 - 10 of 648 Reviews
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We’re known for our generous portions, large menu, and delicious slices of cheesecake, but we also create big opportunities for our people...More

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Company Updates

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The Cheesecake Factory

40 days ago

Company News
We’re so excited to share that The Cheesecake Factory has been named to the Fortune 100 Best Companies to Work For® list for a 10th consecutive year! This list is largely determined by an anonymous employee survey that measures attributes describing an outstanding work experience including high levels of trust, respect, pride, communication and camaraderie as well as the company’s broader community impact - all areas we strive to excel in. We can't wait to see what the next 10 delicious years bring.
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Introducing the 2023 100 Best Companies to Work For list
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The Cheesecake Factory

67 days ago

Company News
Meet our Women's Network Group (WNG)! Since 2014, WNG has helped facilitate the professional growth of managers across our Cheesecake Factory, Grand Lux Cafe and North Italia restaurants. WNG members have described the program as a safe space to address challenges and concerns within their restaurants and the industry without judgement. Monthly learning groups and webinars allow members to collaborate on development projects and build connections with women across the company. Women are also paired with a GM or EKM mentor outside of their area who they can meet with, learn from and lean on for support. As one member shared, “Talking to my mentor and the other women in the group has really inspired me and helped me keep my passion and drive to impact as much as I possibly can every single shift.” Another said, “This group has helped me so much in my career. WNG is a forever bond, a sisterhood I have with amazing women that are in leadership that can support and mentor other women.”
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The Cheesecake Factory Photos

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The Cheesecake Factory photo of: Cheesecake
The Cheesecake Factory photo of: Group photo through the expo line
The Cheesecake Factory photo of: Our cooks are best of friends - a big kitchen makes for big friendships
The Cheesecake Factory photo of: Kitchen Managers sharing a quick laugh
The Cheesecake Factory photo of: Front of House Group Picture - Best friends!
The Cheesecake Factory photo of: Two of our designated trainers sharing a laugh over a cheesecake.
The Cheesecake Factory photo of: Cooks celebrating the opening of the newest restaurant
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