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The Cheesecake Factory

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The Cheesecake Factory

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The Cheesecake Factory Employee Reviews about "people"

Updated May 25, 2023

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Found 4,893 of over 5K reviews
3.7
68% Recommend to a Friend
The Cheesecake Factory Chairman and CEO David Overton
75% Approve of CEO

Found 593 of over 5K reviews

3.7
68%
Recommend to a Friend
75%
Approve of CEO
The Cheesecake Factory Chairman and CEO David Overton
David Overton
2,017 Ratings

What people are saying about The Cheesecake Factory

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Top Review Highlights by Sentiment

Pros
  • "Good money and very flexible(in 374 reviews)
  • "There are so many great people that are willing to help you to succeed in your career especially the chefs.(in 196 reviews)
  • "Pay was good They will make you work multiple stations at once It is always busy(in 195 reviews)
  • "great food and coworkers and service and cheesecake(in 176 reviews)
  • "benefits were good in terms of insurance and all of that(in 152 reviews)
Cons
  • "Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked.(in 359 reviews)
  • "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher(in 261 reviews)
  • "Long hours and some General Managers that do not respect your days off can make things difficult.(in 227 reviews)
  • "Favoritism is rampant.(in 86 reviews)
  • "No breaks to smoke or eat(in 44 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Cheesecake Factory and is not affected by filters.

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Reviews about "people"

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593
  1. 4.0
    Current Employee, more than 1 year

    Server

    Apr 8, 2017 - Server in Huntington, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People run your food for you and managemament is nice also you get to be flexible with what days u work

    Cons

    They sometimes give you jobs to do that you didn't sign up for like being a food runner even though your a server

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Current Employee, more than 3 years

    Senior Manager

    Mar 9, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people to work alongside and the company cares about taking care of their teams.

    Cons

    Long hours and longer days for managers. Sometimes scheduled 10days in a row

    Be the first to find this review helpful
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  4. 5.0
    Current Employee, more than 1 year

    The People are AWESOME

    May 8, 2023 - Human Resources 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People are kind and friendly. Executives are down-to-earth and accessible. The company culture is very people centric and really believes we can work hard while having fun.

    Cons

    Old school in some aspects.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Current Employee

    hostess

    Apr 30, 2016 - Hostess in Walnut Creek, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Everyone is super nice and helpful. The ambiance and the people make it easy to feel great while doing your job.

    Cons

    Hard work even though it doesn't look like it.

    Continue reading
    1 person found this review helpful
  6. 5.0
    Current Employee

    Cheesecake Factory cook

    Mar 1, 2022 - Line Cook in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome people amazing environment and if you can work this kitchen you can work any kitchen

    Cons

    Long hours, very hard work

    Continue reading
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  7. 4.0
    Current Employee, more than 1 year

    Traffic

    May 19, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    People love this place so much and the food is expensive enough that you can actually make a decent living

    Cons

    No 401k for hourly employees

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Wonderful place to work

    Apr 10, 2019 - Specialist in Calabasas, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people at the Cheesecake Factory corporate office (California) are some of the most passionate, amazing humans I've ever met. They really care - about you, about the company, about doing their best work. Many employees start in the restaurants, so the atmosphere at the office is very fun and authentic, not corporate-y or stuffy. People are their true selves at work and very inclusive of everyone from the second you start working there. Also in my personal experience, the work-life balance is very accommodating... it's rare to work late or take projects home with you. Overall a wonderful place to work!

    Cons

    Because the culture is so amazing, some things can fall by the wayside, like promotions and competitive benefits. I'm fortunate to have a manager who goes to bat for me, but others with managers who are less involved might have trouble getting promotions very quickly. It's important to stand up for yourself and make sure you're not being overlooked because you're happy in other ways at the company.

    Be the first to find this review helpful
  9. 2.0
    Former Employee, more than 3 years

    The definition of insanity.

    Jul 3, 2020 - Prep/Line Cook in Greenwood, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The only good thing about this place is its always busy so you can always work.

    Cons

    The management is completely incompetent and they only see their employees as numbers not as people. They will work you open to close to open to close and the ask you to stay late, and then even though you have you time slips that add up to 50+ hours you wont get any ot. They will do anything to save themselves money at the cost of their employees mental and physical well beings.

    Continue reading
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  10. 4.0
    Current Employee, more than 1 year

    It’s a great company to work for

    Jul 10, 2021 - Baker in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You have a professional setting with access to great benefits. The staff is very helpful and it’s an environment where the people you work with are cohesive.

    Cons

    Sometimes management does not follow the standards and things are in shambles. Understaffed in the bakery when it’s busy.

    Continue reading
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  11. 5.0
    Current Employee, more than 3 years

    Incredible Company - Amazing People

    May 4, 2023 - Manager, Talent Systems in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    We are always striving for better and are encouraged to think proactively and be creative to solve challenges. We are given the ability to push our own boundaries of innovation and problem solving. The people you get to work with are all amazing and the tenure here is incredible. the lengthy tenure of the people shows what a great place to work this is.

    Cons

    I really do not have any cons.

    Be the first to find this review helpful
Viewing 1 - 10 of 593 Reviews
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We’re known for our generous portions, large menu, and delicious slices of cheesecake, but we also create big opportunities for our people...More

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Company Updates

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The Cheesecake Factory

40 days ago

Company News
We’re so excited to share that The Cheesecake Factory has been named to the Fortune 100 Best Companies to Work For® list for a 10th consecutive year! This list is largely determined by an anonymous employee survey that measures attributes describing an outstanding work experience including high levels of trust, respect, pride, communication and camaraderie as well as the company’s broader community impact - all areas we strive to excel in. We can't wait to see what the next 10 delicious years bring.
Shared image - Introducing the 2023 100 Best Companies to Work For list
Introducing the 2023 100 Best Companies to Work For list
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The Cheesecake Factory

67 days ago

Company News
Meet our Women's Network Group (WNG)! Since 2014, WNG has helped facilitate the professional growth of managers across our Cheesecake Factory, Grand Lux Cafe and North Italia restaurants. WNG members have described the program as a safe space to address challenges and concerns within their restaurants and the industry without judgement. Monthly learning groups and webinars allow members to collaborate on development projects and build connections with women across the company. Women are also paired with a GM or EKM mentor outside of their area who they can meet with, learn from and lean on for support. As one member shared, “Talking to my mentor and the other women in the group has really inspired me and helped me keep my passion and drive to impact as much as I possibly can every single shift.” Another said, “This group has helped me so much in my career. WNG is a forever bond, a sisterhood I have with amazing women that are in leadership that can support and mentor other women.”
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The Cheesecake Factory Photos

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The Cheesecake Factory photo of: Cheesecake
The Cheesecake Factory photo of: Group photo through the expo line
The Cheesecake Factory photo of: Our cooks are best of friends - a big kitchen makes for big friendships
The Cheesecake Factory photo of: Kitchen Managers sharing a quick laugh
The Cheesecake Factory photo of: Front of House Group Picture - Best friends!
The Cheesecake Factory photo of: Two of our designated trainers sharing a laugh over a cheesecake.
The Cheesecake Factory photo of: Cooks celebrating the opening of the newest restaurant
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