The Cigna Group Reviews
Updated Jun 6, 2023
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I am a practice manager of 5 different specialty practices. I drive an hour each way to my job. I was told last year and now again this year that I do not qualify for a raise based upon my yearly review. Mind you none of my physicians have made any complaints on me during the calendar year. Only at the end of the year during my review. They did not take into account the other physicians who gave me rave reviews. I feel it is time for me on. What are your thoughts?
Why are the jobs so "all or nothing"? I'm a newly licensed phlebotomist and career changer with teenagers. I'm finding that clinics demand 9-10hr days, 5 days/week with lots of evenings and weekends. Blood banks work unpredictable 12+ hour days . And they'd all rather be chronically understaffed with high turnover than have reasonable or even <gasp!> family-friendly schedules. I did mobile insurance exams for a few months but it was sketchy and the pay was a joke. Your thoughts?
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Top Review Highlights by Sentiment
- "Great benefits and discounts." (in 381 reviews)
- "Work from home was flexible and convenient." (in 304 reviews)
- "The pay is good and depending on the group or area you work in they allow for work at home opportunities part or full time." (in 295 reviews)
- "A company that truly understands an employee with a good work/life balance is a happy productive employee." (in 253 reviews)
- "Global infrastructure is strong and people are great" (in 231 reviews)
- "Poor management and that’s the truth" (in 236 reviews)
- "All questions are answered as if it is a 'need to know' basis and claim managers don't need to know." (in 113 reviews)
- "No training and coaching." (in 100 reviews)
- "Middle management does not exhibit the same ethics and integrity as senior leadership." (in 61 reviews)
- "Upper management is always changing." (in 49 reviews)
Ratings by Demographics
This rating reflects the overall rating of The Cigna Group and is not affected by filters.
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- Current Employee★★★★★
Great Place to work.May 15, 2023 - Anonymous Employee in Bloomfield, CTRecommendCEO ApprovalBusiness Outlook
Great place to learn new technologies.
long learning curve (very much depends on individual team)
- Current Employee, more than 3 years★★★★★
Decent/average companyMay 18, 2023 - Claims Specialist in Washington, DCRecommendCEO ApprovalBusiness Outlook
-Lot of room for lateral and upward growth/transitions and on-the-job cross-training -Flexible hours (depending on position/ management) -Basically just your totally average/expected corporate experience of today (including average benefits, PTO. minimal 2% raises) -Experience depends a lot on your manager/dept, but even bad supervisors constantly change positions so you don't really get "stuck" in a bad place
-Minimum raises even for promotions (even if you switch to an entirely different pay grade/position type/dept, you'll end up fighting for <5%) -Lack of $incentive to stay means constant/unnecessary mistakes by new hires because no one can afford to stay in one job long enough to master it (majority of ppl are new hires in every position) -LOT of blatantly unfair "HR-sketchy" type favoritism, esp re: hiring/promotions and leadership roles -Good positions are all hand-picked/recruited when they do allow applications, but also "reassignments" where ppl start new jobs/promos seemingly outside of any HR process -Constant changes/ "transitions"/ restructuring with really poor top-down communication- lot of confusion on actual plans/end-goals and very limited/secretive info -Overall lack of accountability whenever working with matrix/internal partners often makes your job unnecessarily difficultContinue reading
- Former Employee, less than 1 year★★★★★
Worst company to work for!Jun 3, 2023 - Customer Service Representative in Chattanooga, TNRecommendCEO ApprovalBusiness Outlook
They pay well and that is the only pro
Everything! Horrible company that does NOT care about employees! At all!!! They have outsourced their technical support and the HR department overseas which is the stupidest thing they could have ever done. We all had constant technical issues that they could never get fixed, would blame on everyone’s internet access. Some even eventually got fired for continued tech issues. If you have an issue with HR things like your paycheck messed up it literally took months to get it fixed and get my money. I had to call myself and sit on the phone for an hour to make them fix it and give my back pay owed. The company is so disorganized no one knows what they are doing or what anyone is supposed to do. No one knows answers when you reach out. I have worked for some crap companies but this by far takes the #1 spot for the worst! The CEO, COO and whoever else is running that place needs a reality check and someone to reorganize the company and it’s functionality and how it’s ran day to day!Continue reading
- Former Employee, less than 1 year★★★★★
Poor Management both morally and ethically.Jun 5, 2023 - Utilization Review Pre-Authorization Specialist in San Antonio, TXRecommendCEO ApprovalBusiness Outlook
Remote. Great co-workers. Virtual office chat. Excellent Training Instructors!
Management caters to select individuals. Metrics used which can be skewed by leadership. Management is poor Ethically, Integrally, and morally. Unfair employment practices condoned by Ethics committee.Continue reading
- Former Employee, more than 8 years★★★★★
Great companyJun 6, 2023 - Director in Tampa, FLRecommendCEO ApprovalBusiness Outlook
Good benefits and helping culture
New leaders who have lost sight of what made Cigna grow outside of the PBM are making some questionable moves.Continue reading
- Current Employee, more than 5 years★★★★★
Don't take a job with their Medicare Grievance Department!Jun 1, 2023 - AnalystRecommendCEO ApprovalBusiness Outlook
Lots of OT if you like that. Get to assist the Medicare population regarding their insurance benefits. Work from Home.
The grievance dept is run by someone who thinks she is the smartest in the room - but isn't. She has either forced, pushed out, or fired all the leaders who are black. Currently, the leadership is on the opposite side of the spectrum. And all those leaders are friends. Nepotism? Absolutely. Nothing wrong with that if they are qualified....but they aren't. Don't question the leaders or give your opinion or any way disagree - you will be targeted. Don't ask the "hard questions or play devil's advocate". Tons of mismanagement and like someone else said extremely high turnover. No work/life balance, Expectations are impossible. People are set up to fail. This is a review of THAT dept. only not the entire company.Continue reading
- Former Employee★★★★★
Overall, would recommendJun 6, 2023 - Case Management Lead Analyst in Bloomington, MNRecommendCEO ApprovalBusiness Outlook
Nice people, rewarding work, plenty of development opportunities, decent benefits package
Burnout Culture (micromanagement and high workloads) and promotion from within means you usually have an inexperienced manager leading your team which can be problematic
- Current Employee, more than 1 year★★★★★
Large org, great balance, great growth in data spaceJun 1, 2023 - Software EngineerRecommendCEO ApprovalBusiness Outlook
Great work/life balance, plenty of paid-for certification opportunities, continual learning and opportunities to develop large-scale optimizations and make an impact across departments
It's a big org - it'll take a while before you learn the ins & outs of how to get stuff done from a people/authorization perspectiveContinue reading
- Current Employee★★★★★
Great place to work atJun 6, 2023 - QA Developer in Hartford, CTRecommendCEO ApprovalBusiness Outlook
Great environment Good peers Good pay
Takes time to grow depends on field
- Current Employee, more than 10 years★★★★★
Good company, but it is a big company...Apr 4, 2023 - Sr Advisor in Nashville, TNRecommendCEO ApprovalBusiness Outlook
Cigna's leadership is sharp. The CEO David Cordani is a brilliant guy and he seems to surround himself with very sharp and capable people. They are heavily geared toward growth and always looking for ways to expand upon current offerings to strategically tie them to new opportunities to increase revenue and earnings. Pay is good and benefits are good too. Good performance is usually recognized but...
Cigna is a LARGE company and politics are a huge element of climbing the ladder. Also remember that large companies have to contain a certain amount of political correctness too so if that's not your bag you may find it a little off-putting as Cigna has more than their fare share. Sometimes there are territorial maneuverings among certain leaders/divisions which can cause frustration at the Director, Manager and Associate level due to mission creep but it kind of goes with the territory.Continue reading
The Cigna Group Reviews FAQs
The Cigna Group has an overall rating of 3.7 out of 5, based on over 5,520 reviews left anonymously by employees. 69% of employees would recommend working at The Cigna Group to a friend and 67% have a positive outlook for the business. This rating has been stable over the past 12 months.
69% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Cigna Group 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at The Cigna Group to be culture, career development, benefits and the cons to be senior leadership, management.