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The Cigna Group

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The Cigna Group

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The Cigna Group Reviews

Updated May 26, 2023

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Found 5,028 of over 5K reviews
3.7
69% Recommend to a Friend
The Cigna Group President and CEO David Cordani
81% Approve of CEO

Found 4,970 of over 5K reviews

3.7
69%
Recommend to a Friend
81%
Approve of CEO
The Cigna Group President and CEO David Cordani
David Cordani
2,412 Ratings

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Laboratory Assistant

Has anyone worked at a place where there wasn’t one toxic person there ? Or am I asking to much ? That would be my dream where there was team work and everyone worked together. No back stabbing or gossiping Managers who did the right thing

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Top Review Highlights by Sentiment

Pros
  • "Good Benefits and enjoyed working with co(in 386 reviews)
  • "Work from home was flexible and convenient.(in 294 reviews)
  • "The pay is good and depending on the group or area you work in they allow for work at home opportunities part or full time.(in 282 reviews)
  • "A company that truly understands an employee with a good work/life balance is a happy productive employee.(in 255 reviews)
  • "Global infrastructure is strong and people are great(in 240 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of The Cigna Group and is not affected by filters.

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  1. 5.0
    Current Employee, more than 10 years

    Great job

    May 24, 2023 - Credentialing Specialist in Bedford, NH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible work hours and benefits

    Cons

    None great company to work for

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  2. 4.0
    Current Employee, more than 3 years

    Decent/average company

    May 18, 2023 - Claims Specialist in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Lot of room for lateral and upward growth/transitions and on-the-job cross-training -Flexible hours (depending on position/ management) -Basically just your totally average/expected corporate experience of today (including average benefits, PTO. minimal 2% raises) -Experience depends a lot on your manager/dept, but even bad supervisors constantly change positions so you don't really get "stuck" in a bad place

    Cons

    -Minimum raises even for promotions (even if you switch to an entirely different pay grade/position type/dept, you'll end up fighting for <5%) -Lack of $incentive to stay means constant/unnecessary mistakes by new hires because no one can afford to stay in one job long enough to master it (majority of ppl are new hires in every position) -LOT of blatantly unfair "HR-sketchy" type favoritism, esp re: hiring/promotions and leadership roles -Good positions are all hand-picked/recruited when they do allow applications, but also "reassignments" where ppl start new jobs/promos seemingly outside of any HR process -Constant changes/ "transitions"/ restructuring with really poor top-down communication- lot of confusion on actual plans/end-goals and very limited/secretive info -Overall lack of accountability whenever working with matrix/internal partners often makes your job unnecessarily difficult

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  4. 2.0
    Former Employee

    just a few thoughts

    Mar 14, 2023 - Senior Operations Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Direct team was mostly great. There are developement opportunities if you seek them. They walk the talk for community involvement. Give back/charity programs are great.

    Cons

    For a healthcare business, the available healthcare benefits are horrible and expensive - between premiums and dedictibles - plan on a good chunk of your salary going to paying for your benefits. When you have over 3000 unfilled roles, pairing someone who's role is being eliminated with a recruiter to find them a new role isn't that difficult - especially when role reduction isn't performance based. Merit raises & bonuses are NOT based on merit or contribution - it's based soley on budget. Even if someone has contributed, is NOT on any written program and hasn't been provided opportunity feedback all year may potentially get a zero bonus or merit because managers are told to NOT give everyone something. It is very demotivating. Not all managers are trained to provide 1:1 coaching throughout the year and will surprise employees so they can justify not providing adequate salary increases & or bonuses. The people who are promoted are typically the ones who speak a good game - they aren't necessarily the strongest people on the teams - they are the ones who don't respond to emails, ignore workloads - but BS upper management the best.

    7 people found this review helpful
  5. 4.0
    Current Employee, more than 10 years

    Good company, but it is a big company...

    Apr 4, 2023 - Sr Advisor in Nashville, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cigna's leadership is sharp. The CEO David Cordani is a brilliant guy and he seems to surround himself with very sharp and capable people. They are heavily geared toward growth and always looking for ways to expand upon current offerings to strategically tie them to new opportunities to increase revenue and earnings. Pay is good and benefits are good too. Good performance is usually recognized but...

    Cons

    Cigna is a LARGE company and politics are a huge element of climbing the ladder. Also remember that large companies have to contain a certain amount of political correctness too so if that's not your bag you may find it a little off-putting as Cigna has more than their fare share. Sometimes there are territorial maneuverings among certain leaders/divisions which can cause frustration at the Director, Manager and Associate level due to mission creep but it kind of goes with the territory.

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    4 people found this review helpful
  6. 3.0
    Current Employee, more than 8 years

    Resource Planning Analyst

    Apr 19, 2023 - Resource Planning Analyst in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of long term and short term projects without having to consistently be micro-managed by current supervisor. Freedom to work at your own pace and take breaks whenever you want or need. Work bonuses annually

    Cons

    Moving up the ladder is currently a very big challenge even though you will be doing more than what your band level is required. No clear reason why some associates are chosen to move up while you are doing more or equal to the same amount and difficulty of work. Some supervisors/managers don't know or just don't care what is going on as long as the end result is what they want.

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  7. 4.0
    Current Employee, more than 3 years

    Great Company

    May 21, 2023 - Technical Support Associate Analyst in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent benefits. Paid time off. LOTS of room for growth. You constantly see people moving up - so the opportunities are there for those that seek them. Good employee resources such as fmla and counseling.

    Cons

    Benefits are much better the longer you are there. Experience varies greatly by location.

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  8. 3.0
    Former Employee, more than 3 years

    It's a Job not a Career

    May 16, 2023 - Customer Service Team Lead in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work, and okay pay. Great hours depending on the department you are put in.

    Cons

    Your experience depends on what supervisor you get. Terrible system issues everyday, training was trash, nothing was hands on and your expected to figure it out. Turnover rate is extremely high.

    Continue reading
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  9. 4.0
    Current Employee, more than 8 years

    Solid company to work for

    May 8, 2023 - Implementation Manager in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lots of flexibility with scheduling and remote works. Descent benefits, lots of advancement if you take the unitive to do so. Tuition reimbursement available and they have contracted tuition rates with certain institutions so that you pay $0 out of pocket after your reimbursement payout. Also no time owed for tuition assistance, it’s a great perk.

    Cons

    You would think a health insurance company would have stellar benefits but the are just average, could be better, but could be worse. Lots of headaches if you need a procedure or non generic medication.

    Be the first to find this review helpful
  10. 4.0
    Former Employee, more than 1 year

    Great opportunity to work remotely

    May 25, 2023 - Patient Care Advocate in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    remote work from home job

    Cons

    wasnt very flexible with scheduling

    Continue reading
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  11. 4.0
    Current Employee

    Decent

    May 26, 2023 - Senior Risk and Underwriting Analyst in Franklin, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Laid back, management cares, progression made clear

    Cons

    For the intelligence needed the job pays low...

    Be the first to find this review helpful
Viewing 1 - 10 of 4,970 Reviews
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The Cigna Group Reviews FAQs

The Cigna Group has an overall rating of 3.7 out of 5, based on over 5,493 reviews left anonymously by employees. 69% of employees would recommend working at The Cigna Group to a friend and 67% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has been stable over the past 12 months.

69% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Cigna Group 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at The Cigna Group to be culture, career development, benefits and the cons to be senior leadership, management.

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Glassdoor has 5,493 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.