The Co-operators Reviews | Glassdoor

The Co-operators Reviews

Updated November 21, 2017
121 reviews

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3.6
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The Co-operators President, CEO Robert Wesseling
Robert Wesseling
16 Ratings

121 Employee Reviews

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Pros
Cons
  • Life and wealth product quotas seem a little high (in 3 reviews)

  • No work life balance, expectations and stress level is very high (in 3 reviews)

More Pros and Cons

  1. "Nice place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Co-operators full-time

    Pros

    Was an enjoyable place to work

    Cons

    You could not always eat all the food

    The Co-operators Response

    Feb 1, 2017 – Talent Management Specialist

    Thank you for your positive review. The Co-operators is a different insurance company as we are part of the co-operative business sector. Our business is built on the values of honesty, caring... More


  2. Helpful (2)

    "Terrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Advisor in Ontario, CA
    Current Employee - Insurance Advisor in Ontario, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Co-operators full-time (More than 5 years)

    Pros

    Some agents offer benefits, 3 weeks vacation, lots of agents offices in the city. Very easy to get a job.

    Cons

    Where do I start, some agents are very unethical and issue policies with wrong postal codes just to lower premium and to sell life as they need to meet their life targets.Staff is uneducated and will give out wrong info to clients about their coverages when the advisor should be the professional. DMs and ADMs are not there to assist and listen to staff. Continued education is not valued.

    Advice to Management

    Take a look at your agents and their staff. Very little knowledge and make huge mistakes on clients policies.

    The Co-operators Response

    Dec 31, 2015 – HR Manager

    We are very concerned with your comments and feedback. At The Co-operators, we do have Ethics Reporting/Whistleblowing procedures in place to ensure that ethical behavior and business practices are... More

  3. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Canada, KY
    Current Employee - Manager in Canada, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Co-operators full-time (More than 10 years)

    Pros

    Care about customers
    Care about employees
    Live the company values
    Put people before profits

    Cons

    Change management is difficult due to multiple departments and politics
    Limited opportunities to progress as most Sr management roles must be located in Guelph

    Advice to Management

    Allow for roles to be located outside head office, and work remotely.


  4. "Licensed Insurance Representative"

    StarStarStarStarStar
    Former Employee - Licensed Insurance Representative in Mississauga, ON (Canada)
    Former Employee - Licensed Insurance Representative in Mississauga, ON (Canada)
    Recommends
    No opinion of CEO

    I worked at The Co-operators full-time (More than 3 years)

    Pros

    Great work environment. Great people. Invest in their employees.

    Cons

    Be advised that daily operational duties are quite repetitive.

    Advice to Management

    Nothing to speak of at this time.

    The Co-operators Response

    Nov 23, 2017 – Talent Management Specialist

    Thank you for taking the time to post a review about working at The Co-operators. Our Licensed Insurance Representatives are front line employees who work in a call center environment providing... More


  5. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Co-operators full-time (More than 8 years)

    Pros

    I've been with the Co-operators for nearly 10 years, all in claims. Through this company, I have been offered numerous role-based educational opportunities as well as have earned my CIP, all paid for by the company.

    Cons

    Can be a little slow with technology but that is improving.

    The Co-operators Response

    Nov 16, 2017 – Talent Management Specialist

    Thank you for taking the time to write a review about your positive experience within our workplace. At The Co-operators employees continuing to learn and grow is important to us. We help to... More


  6. "Associate Insurance Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Co-operators full-time

    Pros

    Wonderful managers, supervisors and co-workers. Good benefits (80%) and profit-sharing.

    Cons

    Office could have used some renovating (fresh paint, new lights).

    Advice to Management

    Keep doing what you're doing by valuing everyone as a person and encouraging their goals outside of the office.

    The Co-operators Response

    Nov 13, 2017 – Talent Management Specialist

    At The Co-operators we are open to hearing feedback from former employees on their experience at our workplace as we recognize there is always room for improvement. Our workplace culture is caring... More


  7. Helpful (1)

    "A disappointing tenure - glad to be gone!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Advisor in Calgary, AB (Canada)
    Former Employee - Insurance Advisor in Calgary, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Co-operators full-time (More than 3 years)

    Pros

    Corporate training is good, when you are given the opportunity to participate.

    Cons

    I worked in an independently owned franchise office, where nepotism ran rampant and the work environment was extremely hostile. I was belittled on numerous occasions, in front of coworkers and clients. Management encourages you to tattle on your coworkers, thereby undermining any sense of team. I had many large policies stolen from me. I was not given any sick days and was paid significantly less than colleagues working in similar roles for other companies. Management discouraged me from pursuing external leads. Management wanted to be management in name alone, and when backup was requested they were no where to be found, but then reprimanded you when the decision you made was not to their liking.

    Advice to Management

    Perhaps corporate leadership needs to have a stronger hand in what's happening in the independent agencies. When two agencies in the same city are paying their employees significantly different rates with the same tenure, there's a problem.

    The Co-operators Response

    Nov 21, 2017 – Talent Management Specialist

    At The Co-operators we value and want to acknowledge your concerns and take them seriously so that we may continue to grow. Our advisors are self employed and at minimum are required to pay market... More

  8. "Associate Financial/Insurance Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Insurance/Financial Advisor in Toronto, ON (Canada)
    Current Employee - Associate Insurance/Financial Advisor in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Co-operators full-time (More than 10 years)

    Pros

    The Co-operators is a caring company. They do many things for their 'corporate' staff.

    Cons

    Unless you work for a corporate position ie/LIR, UW, Claims... you aren't treated the same. As an employee of an Advisor, we are paid almost half what a corporate LIR is, and we do more selling than they do. We are under the thumb of the Advisor/Owner, and unless they are a balanced personality of sales and service, you are basically screwed. We get paid what the Advisor deems us worth. Even though we sell our butts off all year to sent THEM on a trip and get nothing to show for it. I asked for lunch to be paid for staff once while they were off on Region Builders vacation and I had to pay for it myself.

    Advice to Management

    Treat your staff better and maybe they won't mind sending you off on trips yearly. Or better yet, let the trips and recognition for Advisors fall where it should, their staff that put them there. The same thing happens with Edge Benefits, all bonuses go straight to the Advisor, even though we worked for them.

    The Co-operators Response

    Oct 23, 2017 – Talent Management Specialist

    At The Co-operators we value and want to acknowledge your concerns and take them seriously so that we may continue to grow. Our advisors are self employed and at minimum are required to pay market... More


  9. "Financial Advisor A1T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Co-operators full-time (Less than a year)

    Pros

    They give you a block of business. Life/Wealth products are good although the fees on investments are extremely high

    Cons

    The training and support is sub par specifically when compared to other Life Insurance companies. There is limited to no support from management. There is a lot of talk about all the training during recruitment but it is extremely limited. The compensation favours selling the co-operators products even though they allow access to some better products available through other companies including RBC, Blue Cross, Great West life and Canada protection plan. Unfortunately, sales made with these companies pay smaller commission rates and do not qualify for bonus’ or recognition for the company’s clubs and trips. It seems like the intent is too incent the advisor to sell the companies proprietary products regardless of the clients needs which I assume will change with all the new regulations in the industry specific to putting the clients interest above your own. If you are new to the Life Insurance business I would recommend you stay away from the co-operators. If you have had success in the industry and have been trained elsewhere this could be a good fit. They do offer good products, there just isn't the proper amount of mentorship or leadership.

    Advice to Management

    Spend more time 1-on-1 with advisors and less time using skype and group training. Advisors need mentors not micromanagers.

    The Co-operators Response

    Oct 17, 2017 – Talent Management Specialist

    At The Co-operators we are open to receiving feedback as we realize there is always room for improvement. It is unfortunate that you feel that the organization is not meeting your expectations but... More


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Afa in Waterloo, ON (Canada)
    Current Employee - Afa in Waterloo, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Co-operators (More than a year)

    Pros

    Great Experience and Great Company

    Cons

    Advisor owns the entire book of business and your clients are not really your clients


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