The Coffee Bean & Tea Leaf Reviews | Glassdoor

The Coffee Bean & Tea Leaf Reviews

Updated February 13, 2019
498 reviews

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3.2
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John Fuller
83 Ratings

Employee Reviews

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Pros
  • "Being an avid caffeine addict, free drinks on shift is also a huge plus" (in 43 reviews)

  • "Great team, and flexible schedule" (in 35 reviews)

Cons
  • "Also low pay compared to the amount of work expected and will not adjust to current wage conditions (used to make at least" (in 27 reviews)

  • "They have to set the wage more than minimum wage" (in 23 reviews)

More Pros and Cons

  1. "Great Experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Coffee Bean & Tea Leaf part-time

    Pros

    Superb teams - Friendly and reliable.

    Cons

    Very fast pace at lunch and morning hours


  2. "Fast-paced but fun environment"

    StarStarStarStarStar
    Former Employee - Barista
    Former Employee - Barista
    Recommends

    I worked at The Coffee Bean & Tea Leaf part-time (More than a year)

    Pros

    The management I worked for was great, also part of a fun team of people, always something to do that was usually decently interesting, tips, free drink each shift, and some free snacks after closing.

    Cons

    Opening shifts can be challenging to get up for, pay isn't a lot but it is above minimum wage at least in CA

  3. "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista
    Former Employee - Cashier/Barista
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf part-time (More than a year)

    Pros

    Flexible schedules, good company culture

    Cons

    You smell like coffee all day


  4. "Barista Experience at Coffee Bean & Tea Leaf"

    StarStarStarStarStar
    Former Employee - Barista
    Former Employee - Barista

    I worked at The Coffee Bean & Tea Leaf part-time

    Pros

    fun crew, build customer service skills, good starter job, flexible schedule

    Cons

    EARLY mornings, tips not that great (about 20-30 dollars per week)


  5. "Easy and chill job"

    StarStarStarStarStar
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at The Coffee Bean & Tea Leaf part-time

    Pros

    Relaxing
    Not hard work
    Easy going
    Fun environment

    Cons

    No growth
    Management takes forever to be promotedp


  6. "Coffee bean"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Coffee Bean & Tea Leaf full-time

    Pros

    Free coffee and employee card that refills every week

    Cons

    Management was hard to work with


  7. "Great place to work part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Santa Clarita, CA
    Former Employee - Barista in Santa Clarita, CA
    Recommends
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf (Less than a year)

    Pros

    Supportive management and a positive workplace

    Cons

    Not given enough hours a week,

    Advice to Management

    Hire less people and have them work more hours.

  8. Helpful (1)

    "A whole lot of reasonable work but without reasonable pay or tips."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista
    Former Employee - Cashier/Barista
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Coffee Bean & Tea Leaf part-time (More than a year)

    Pros

    This job will make you almost set for fancier cafes because of how much work you have to do. Baristas are always interesting and silly to work with, my managers were pretty caring people, I learned most coffee drink basics here, cashier and bar being different assigned positions for a certain time period (depends on your manager's decision,) a good amount of patient or understanding people to keep you sane.

    Cons

    Lots of janitor work, no amount of craft or control in rigid drink recipes made mostly out of malt powder, having to quickly and cheaply make over 4 drinks in a row from a screen that also dispenses silent mobile orders that you need to keep an eye on, over 10 flavors of drinks, customers that are mostly in a rush or treat the store like a vending machine, homeless/drug addicts (definitely varies by location.) I was paid only $11 an hour and tips were no more than $25 dollars a week for 5 days a week.

    Advice to Management

    Stop gossiping, discouraging honest communication between everyone, and making the higher-ups power-hungry. Too many control freaks making the job harder than it is. Not even the shift supervisors got decent raises.


  9. "A Good Job for a Student"

    StarStarStarStarStar
    Former Employee - Barista
    Former Employee - Barista

    I worked at The Coffee Bean & Tea Leaf part-time (Less than a year)

    Pros

    Free coffee and tea during your shift, 1 specialty drink free on your shift, 50% off drinks + food at your store and other stores.

    Cons

    Hard to get hours, rude customers, and lots of material to learn.


  10. "Shift supervised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Los Angeles, CA
    Former Employee - Shift Supervisor in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at The Coffee Bean & Tea Leaf full-time (More than 8 years)

    Pros

    Customer interaction was pleasant for the most part.
    Good product.

    Cons

    No reason to step up or take initiative on anything; upper management will see this and exploit that. I worked for the company (hired as a SS) and was told for years that I was “going to be promoted”.... “just prove yourself to so and so, and they’ll blah blah”.
    Upper management was a revolving door, so you’ll never actually move up. But you’ll get to do all the work with no compensation.

    Advice to Management

    Pretend like you value your people, and The good ones will actually stick around.