The Coffee Bean & Tea Leaf Reviews | Glassdoor

The Coffee Bean & Tea Leaf Reviews

Updated May 24, 2017
350 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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John Fuller
43 Ratings

350 Employee Reviews

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Pros
  • Free drinks on the clock, 50% off any other time (in 29 reviews)

  • flexible schedule and good management team (in 24 reviews)

Cons
  • extremely low pay for how much work you actually do (especially at high traffic stores) (in 19 reviews)

  • They keep you just under part-time (in 15 reviews)

More Pros and Cons

  1. "Perks but could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Los Angeles, CA
    Current Employee - Barista in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Coffee Bean & Tea Leaf (Less than a year)

    Pros

    Management is fairly respectful

    Employees get huge discount (50% off!) 1 drink free while working

    Opportunity for growth

    Great Coffee, Tea and Food

    You can pick up hours from other locations

    Cons

    Every store is different

    Have never seen anyone scheduled for more than 30 hours at my store

    Work is vigorous for minimum wage

    Tips could be better

    Advice to Management

    Give us more hours and competitive pay

    Make store policy's more universal


  2. "New employee... 6 months and counting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office in Los Angeles, CA
    Current Employee - Corporate Office in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Coffee Bean & Tea Leaf full-time (Less than a year)

    Pros

    High quality product. Pride in their people and heritage.

    Cons

    Hard to compete against the big green label. Our quality is better, but not known to enough of our potential customers.

    Advice to Management

    Continue to do what we do best. We don't need to reinvent ourselves.


  3. "meh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista, Shift Supervisor in Seattle, WA
    Former Employee - Barista, Shift Supervisor in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf (More than a year)

    Pros

    fun, experience, low stress, good at hiring baristas

    Cons

    pay, rules for tips, other managers

    Advice to Management

    listen to staff


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  5. "Coffee Bean Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Barista in Riverside, CA
    Former Employee - Cashier/Barista in Riverside, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf part-time (Less than a year)

    Pros

    Get great tips, time goes by fast, get free drink every shift and discounts

    Cons

    hard to work around school schedule, customers tend to think they are entitled to get as they please despite being wrong, coworkers might come off rude, drive thru sucks


  6. "So far so good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Coffee Bean & Tea Leaf part-time (Less than a year)

    Pros

    Nice staff, very helpful whenever I ask a question or forget something, they double check what I am working on to correct me when needed. Good learning experience (completely different from the industry I specialise in)

    So far, customers haven't given me any issues, even if a mistake was made.

    Management is understanding with trainee's who need more time to learn.

    Easily allowed me my time off when I had asked.

    Cons

    I wished that they kept me at one station at a time to learn the works in a more, complete manner.

    I do not appreciate when trainers are giving me different ways to do things. It gets confusing and makes it difficult keeping the product up to standard.

    Heard some alarming rumors about management, but so far I'm on their good side.

    Recently became understaffed, and a flux of customers coming in doesn't help while training.

    Came on thinking that my shifts would be around 5-6 hours, but know that apparently for training, they'll give you 8-hour shifts sometimes. You need to be very clear about your availability.

    Advice to Management

    Maybe change the way training is conducted. If someone is trained really well and is confident, they are less likely to leave during the first few weeks. A more focused regimen might be helpful in giving that confidence.

    Also, the trainers need to have more formal training in teaching others. They need to understand that just because they know something, it does not mean that it is a logical thing for others. Some are good, but others need to be prompted that they are not being understood clearly enough.

    Be the leader that you'd want to follow! (My advice for everyone!)


  7. "Perfect job for those in college/hs!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Honolulu, HI
    Current Employee - Shift Supervisor in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Coffee Bean & Tea Leaf part-time (More than a year)

    Pros

    I work for a franchised location so I can't really comment on main office executives but I love the atmosphere at work. You constantly work in tight spaces with your coworkers so naturally, most of them will become close friends that you choose to spend time with outside of work. My SM is also very flexible and accommodating, almost 90% of us are in college yet he's always able to listen and follow our availabilities and understanding when we need to take off last minute for school.

    Being an avid caffeine addict, free drinks on shift is also a huge plus! They also offer medical benefits for a really small portion of your paycheck (my contribution is about $4 a paycheck).

    Unlike other big name corporations that I've worked for in the past, the franchisor company for the store I work at really and honestly promotes purely on merit, work ethic and motivation (not having to kiss butt..etc).

    I'm happy to call myself an employee of CBTL, and do intend to hold onto this job as long as I possibly can (without compromising school/future career)

    Cons

    Your going to work in a typical coffee shop so be prepare to having to get up at 3-4am for the opening shift. If you work at a high traffic location (I work at one of the busiest that our franchisor company operates), at times it will get extremely stressful and you're going to have to deal with disgruntled customers at one point in time.


  8. "Receptionist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf full-time (More than a year)

    Pros

    The people here are great. They take their time to hire like personalities who thrive together to accomplish the over all goal.

    Cons

    The pay is low while the job responsibilities are constantly evolving.

    Advice to Management

    Consider being more competitive with companies in the area.


  9. "Hopeless Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Los Angeles, CA
    Current Employee - Barista in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Coffee Bean & Tea Leaf part-time (Less than a year)

    Pros

    Free drinks on the clock, 50% off any other time.
    Flexible schedule.

    Cons

    Poor team member support.
    Always running out of milk or lids or caramel sauce.
    No communication between stores and HR or payroll.
    They pay the lowest wages they can in that particular store's jurisdiction.

    Sometimes they forget to pay you.


  10. "Stressful! But not all bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Redlands, CA
    Current Employee - Shift Supervisor in Redlands, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Coffee Bean & Tea Leaf part-time (More than 10 years)

    Pros

    My coworkers are for the most part fantastic and I have had great bosses.
    Flexible schedules and deep discounts on beverages.
    Plenty of advancement opportunities.
    Easy to transfer to different locations.

    Cons

    STRESS! and then some. It may have the guise of a neighborhood coffee shop but don't let it fool you, it is corporate all the way. We say it's about the customers but honestly for the many years I have worked there, it is ALL about the bottom line. Merit raises are pitiful( even at maximum performance ratings) and there are no benefits unless you are full time. Once you do choose to go full time it's a whole other can of worms. (Which is sort of expected, since it is technically a promotion)

    Advice to Management

    Corporate management needs to get their head out of the sand and understand that it's the store's staff that keeps the company running, as much as the customer base and product prices. We need to invest more time in training and have dedicated trainers. Steps seem to slowly being taken in this direction, but turnover is still too high. Find ways to motivate the staff beyond the simple paycheck. and no...sending coffee to the troops and collecting donations and coffee for local schools isn't exactly motivating when we have quotas that we are bullied into meeting.


  11. "Barrista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Los Angeles, CA
    Former Employee - Barista in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Coffee Bean & Tea Leaf part-time (More than a year)

    Pros

    My experience at CBTL was very positive. The manager during my time was very kind, easy going and was very flexible with hours. The interpersonal communication experience I received from CBTL has helped me drastically in my life.

    Cons

    Job for many is a ceiling and I saw many people get stuck working here and not making progression in their professional lives.


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