The Contact Company Reviews | Glassdoor

The Contact Company Reviews

Updated July 27, 2018
52 reviews

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2.5
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
The Contact Company Chief Executive Officer Asif Hamid
Asif Hamid
31 Ratings

52 Employee Reviews

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Pros
  • "The only pro I can honestly say is that there are some genuinely great people working at TCC" (in 4 reviews)

  • "Great working environment with flexible hours" (in 3 reviews)

Cons
  • "Team Leaders are incompetent and negligent - spend most of day talking about irrelevant stuff whilst bullying us onto calls" (in 7 reviews)

  • "Minimum wage, structured to ensure failure" (in 5 reviews)

More Pros and Cons

  1. "President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - President in Columbus, OH
    Current Employee - President in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Contact Company (More than 10 years)

    Pros

    Great working environment with flexible hours.

    Cons

    Sometimes have to work long hours.


  2. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Contact Company full-time

    Pros

    -Get to sit down
    -Not much over the shoulder interference
    -Talk to elderly people who are lonely
    -Get to listen to podcasts

    Cons

    -Not personally rewarding
    -Can feel like exploitation of the elderly

    The Contact Company Response

    Jun 22, 2018 – Marketing Communications Co-ordinator

    Hello. Thanks for leaving some thoughts. Glad you enjoy talking to your customers and having some 'down-time' from contacts too! It would be good to try to understand what your are referring to when... More

  3. "Event Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Planner
    Former Employee - Event Planner
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Contact Company full-time (More than 8 years)

    Pros

    They have great salaries and management is great.

    Cons

    Not enough help at times

    Advice to Management

    Stop giving your friends jobs especially when they dont have the skill set.

    The Contact Company Response

    Apr 28, 2017 – Marketing Communications Co-ordinator

    Hi! Glad to hear that you were happy with the salary and management. We feel we always strive to offer help to all employees, and to make sure their voices are heard, but recently we've had an even... More


  4. "Admin Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Sugar Land, TX
    Former Employee - Administrative Assistant in Sugar Land, TX
    Doesn't Recommend
    Negative Outlook

    I worked at The Contact Company full-time (More than a year)

    Pros

    Good money, learned a lot while working there.

    Cons

    Poorly run, horrible managment, no benefits.

    Advice to Management

    Find another industry to enter.


  5. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    long hours if bad manager
    paid bi weekly
    Benefits

    Cons

    corporate bull
    call to get everyting done


  6. "Great belief system with great vision...poor execution"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Community involvement is great
    Pay can be awesome if you dont have morals and only care about money and are ok with screwing customers over (it is expected in my market)

    Cons

    Field leadership in my market(indy north) is garbage. Corporate stresses the imporance of customer experience but my field leadership seems to miss that. Recognition and common sense are lacking.

    Advice to Management

    Do more than dictate and direct. Be leaders instead of bosses. People wont work for someone that doesnt appreciate them and doesnt help them succeed.


  7. "TCC Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Beautiful location, generous benefits, top-notch team.

    Cons

    Abrupt management decisions at times.

  8. "Nice!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Sales Manager
    Current Employee - International Sales Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Contact Company full-time

    Pros

    Pretty cool place to work

    Cons

    None that I can think of.

    Advice to Management

    Keep it up. I like it.


  9. "ok but not a dream"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Contact Company full-time (Less than a year)

    Pros

    ability to learn new technology

    Cons

    over promise on pay within the company


  10. "A great vibe and awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Birkenhead, England (UK)
    Current Employee - Customer Service Agent in Birkenhead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Contact Company full-time (Less than a year)

    Pros

    Great people, cosmopolitan environment, awesome vibe and quick progression

    Cons

    Not enough parking in queensgate, I would like to see opportunities in sales environment.

    Advice to Management

    Keep doing what you are doing, the company has become a breath of fresh air for birkenhead.

    The Contact Company Response

    Aug 13, 2018 – Marketing Communications Co-ordinator

    Hello. :) Thank you for your lovely comments and it's great to hear how well you're getting on with us. If you have any further feedback in future, please don't hesitate to post here, to speak to... More


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