The Container Store Reviews | Glassdoor

The Container Store Reviews

Updated October 16, 2017
738 reviews

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Pros
Cons
  • Part Time with limited Full Time positions (in 116 reviews)

  • Most positions part-time with little chance to grow (in 89 reviews)

More Pros and Cons

  1. "Don't count to work many hours."

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Florida, FL
    Current Employee - Anonymous Employee in South Florida, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at The Container Store part-time

    Pros

    Great colleagues.
    Benefits even when you are a part time employee.
    It was a great company before going public.

    Cons

    No room to advance.
    You have to work every weekend, Saturday or Sunday.

    Advice to Management

    Do not micro manage people.


  2. "Visual Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Container Store part-time

    Pros

    Flexible Hours
    Good Benefits
    Seasonal is the best position if you are a college student

    Cons

    They often cut shifts short recently

  3. "Visual Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Sales - Part Time in Hallandale Beach, FL
    Current Employee - Visual Sales - Part Time in Hallandale Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Container Store part-time (More than a year)

    Pros

    Great teamwork, we are a small, family!

    Cons

    Not many full time opportunities.

    Advice to Management

    None.


  4. "Good for retail work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The best co-workers. Store has great products and customer service.

    Cons

    Work hours, usual for retail.

    Advice to Management

    Enhance life/work balance.


  5. Helpful (3)

    "What happened? Oh ya the company went public..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Container Store part-time (More than 3 years)

    Pros

    Coworkers are easy to get along with. good pay great discount

    Cons

    Going public has changed the focus of The Container Store from employee first to looking good on paper. Short staff .. Alot of preassure. Do not provide with good hours. Short breaks. Makes you do way more than what told in the hiring process. Do not care about employees Pay freeze for two years. They expect everyone to "sell, sell, sell" with no real reward for performance. Management pushes for big item tickets. High turn over!


  6. Helpful (3)

    "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Overland Park, KS
    Current Employee - Part Time Sales Associate in Overland Park, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Container Store part-time (More than a year)

    Pros

    Great training, fun peers, flexible schedules

    Cons

    Company now has to answer to shareholders, putting employees at the back of the line with respect to salary increases

    Advice to Management

    Remember the company mantra of 1=3 and don't expect hard- working, dependable part-time employees to go 2+ years without any level of increase


  7. "Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at The Container Store part-time

    Pros

    Great team, brand and company. While I was there, all staff was genuinely happy to work there. Great training program and discount was pretty good as well. Part time workers were eligible for Healthcare

    Cons

    none come to mind. All retail can have cons.

  8. Helpful (5)

    "Rule By Fear and Manipulation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Container Store full-time (More than 3 years)

    Pros

    Great colleagues! Loved the people I worked with!

    Cons

    The management is passive-aggressive and very mean. They sit on the cameras and watch everyone, and then make nasty comments about every little move you make.

    Advice to Management

    Be nice! Help the employees, say a kind word once in a while, and STOP watching on cameras all day long and help out on the sales floor during busy times.


  9. Helpful (5)

    "Overworked and Underappreciated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Container Store full-time (More than a year)

    Pros

    - Good discount on some cool products
    - Pay higher than average for retail, even in hourly positions

    When I interviewed at The Container Store, I was excited to work for a company that put its employees first, was the best in the industry, and had a sharp and effective business model. I had worked at a variety of other retailers, but they were the Toyota and this was going to be the Ferrari.

    I was inspired to apply after having an amazing time as a customer, designing an Elfa shelving solution with a long-time employee. His job looked fun, challenging, creative, and rewarding. I was hooked. I went through several interviews and got the job.

    Cons

    Here is what I experienced in my 1.5 years with TCS:

    This company prides itself on having an awesome culture, but don't count on it. TCS no longer has any room for growth, so PT employees wait for years without promotion (or a raise, more on that later.) If you are hired FT from outside the company, you are blacklisted by most for taking "their job."

    Training is a joke. You sit in the break room while the GM and other "leaders" drown you in a Kool-Aid flavored word salad, telling you about their "stakeholders," and "employee centered culture." After several hours, they tell you to go and find certain departments in the store and learn about them. Except that they have over 12,000 products, so retention is nearly impossible.

    If you are not in with these people(largely middle-aged moms), good luck. It is worse than the PTA. There is massive favoritism, and coworkers/friends gossip about other staff members in hushed tones in all corners of the store. And if things don't go their way, or you say something not associated with the TCS group-think, they get very unpleasant. A fellow manager referred to our store as a barn full of clucking hens.

    The sales floor on a weekday has an average of 3-4 people on it: 1-2 Register Sales Persons (because cashier is degrading?), 1 Elfa designer, usually a FT Salesperson, and if you are lucky, an MOD. This is not nearly enough to match the needs of a very needy customer base. Because of financial blunders, most locations are cutting back on payroll. But instead of supplementing the hours by being on the floor to help, Managers spend 4-6 hours a day in their offices. When they do emerge, they do their best to make it look like they are busy working, while "touching base" with staff members, micromanaging every part of their workday. The lack of accountability is striking, and the sales floor suffers.

    When the floor does not look pristine, managers don't ask how they can help recover from a busy time. Instead, they ride Visual about why they haven't done __________. meanwhile, everyone in the building has been on register for most of their shift helping slow, slow RSP's. They tell you to put the customer above all else, but if you don't get everything done, you just aren't being productive enough. Their philosophy is 1=3, in other words 1 Great employee (you) should be worth 3 just okay employees. But when they say 1=3, they mean you have to do the work of 3 full TCS Staff because of budget cuts.

    You cannot get a raise here unless you work in corporate. The last few years, they have enacted "salary freezes" that put the stop of their usually reasonable salary increases. In addition, they have begun to lay off long-time employees, something they've never done since their founding.

    Advice to Management

    Stop micromanaging at the store level. Don't assume fault of your staff in the store is not running well, ask how you can help. Be present, don't hide in the office and only make guest appearances to "fix" what we're doing. Upper management, get some decent data annalists and a better marketing team. Stop investing in brick and mortar remodels and look at your sloppy, complicated website. Improve shipping options! Customers want to overpay for your product, don't give them a reason to look at Wal-Mart instead. Finally, stop lying and telling everyone what a great company you are. Do some serious soul searching, and maybe you'll figure out why you fell from #14 to # 49 on Fortune's Top 100 to Work For in only 1 year.


  10. Helpful (6)

    "visual sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pasadena, CA
    Current Employee - Anonymous Employee in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Container Store full-time (More than 5 years)

    Pros

    good discount
    pays well for retail

    Cons

    this company has drastically gone down hill in the last 2 years! the container store use to pride its self on an employee first foundation but that has long sense gone, its now all about pushing sales to pay for the very expensive tcs closets they rolled out 2 years ago that no one wants to buy. Manager sit in their office all day "writing reports" and ignoring the chaos on the sales floor.

    employees are overwork and under appreciated. customers become frustrated with the lack of employees and help on the sales floor and in turn take it out on the first employee they see. Trucks are almost impossible to finish we sometime only have a team of 7-10 people to unload a 2,700 + cube truck. employees are exhausted and are expected to do unsafe amounts of work.

    Advice to Management

    HIRE MORE EMPLOYEES! your staffs morale is in the gutter and get out of your office and jump in to help!


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