The Cosmopolitan Reviews
Updated Jun 21, 2022
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
- Current Employees
- Full-time
- Part-time
- Freelance
- Contract
- Intern
- Worldwide
- United States - All Cities
- - New Jersey
- - Northern Mariana Islands
- - Alabama
- - Idaho
- - Utah
- - Illinois
- - Virginia
- - Missouri
- - New York State
- - Wisconsin
- - Arizona
- - Alaska
- - Michigan
- - Guam
- - Montana
- - Maine
- - Nebraska
- - Oklahoma
- - Kentucky
- - New Mexico
- - District of Columbia
- - Federated States of Micronesia
- - Wyoming
- - North Carolina
- - Texas
- - Hawaii
- - South Dakota
- - Mississippi
- - American Samoa
- - Puerto Rico
- - Vermont
- - Minnesota
- - Arkansas
- - West Virginia
- - Tennessee
- - Indiana
- - Ohio
- - California
- - New Hampshire
- - Colorado
- - Virgin Islands
- - Connecticut
- - Palau
- - Iowa
- - Nevada
- - Louisiana
- - Washington State
- - Kansas
- - Rhode Island
- - Oregon
- - Pennsylvania
- - Maryland
- - Florida
- - Massachusetts
- - South Carolina
- - Georgia
- - North Dakota
- - Delaware
- - Remote
- Australia - All Cities
- - Australian Capital Territory
- - New South Wales
- - Northern Territory
- - Queensland
- - South Australia
- - Tasmania
- - Victoria
- - Western Australia
- - Remote
- Canada - All Cities
- - Alberta
- - British Columbia
- - Manitoba
- - New Brunswick
- - Newfoundland and Labrador
- - Nova Scotia
- - Ontario
- - Prince Edward Island
- - Quebec
- - Saskatchewan
- - Yukon
- - Northwest Territories
- - Nunavut
- - Remote
- India - All Cities
- - Andaman and Nicobar Islands
- - Andhra Pradesh
- - Assam
- - Chandigarh
- - Dadra and Nagar Haveli
- - Delhi
- - Gujarat
- - Haryana
- - Himachal Pradesh
- - Jammu and Kashmir
- - Kerala
- - Lakshadweep
- - Maharashtra
- - Manipur
- - Meghalaya
- - Karnataka
- - Nagaland
- - Orissa
- - Pondicherry
- - Punjab
- - Rajasthan
- - Tamil Nadu
- - Tripura
- - West Bengal
- - Sikkim
- - Arunachal Pradesh
- - Mizoram
- - Daman and Diu
- - Goa
- - Bihar
- - Madhya Pradesh
- - Uttar Pradesh
- - Chhattisgarh
- - Jharkhand
- - Uttaranchal
- - Telangana
- - Remote
- Malaysia - All Cities
- - Johor
- - Kedah
- - Kelantan
- - Malacca
- - Negeri Sembilan Darul Khusus
- - Pahang Darul Makmur
- - Perak Darul Ridzuan
- - Perlis Indera Kayangan
- - Pulau Pinang
- - Sarawak
- - Selangor Darul Ehsan
- - Terengganu Darul Iman
- - Kuala Lumpur
- - Labuan
- - Sabah
- - Putrajaya
- - Remote
- Portugal - All Cities
- - Aveiro
- - Beja
- - Braga
- - Bragança
- - Castelo Branco
- - Coimbra
- - Évora
- - Faro
- - Madeira
- - Guarda
- - Leiria
- - Lisbon
- - Portalegre
- - Oporto
- - Santarém
- - Setúbal
- - Viana do Castelo
- - Vila Real
- - Viseu
- - Azores
- - Home office
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Found 323 of over 332 reviews
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Top Review Highlights by Sentiment
Ratings by Demographics
This rating reflects the overall rating of The Cosmopolitan and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Veteran Status
- Former Employee, more than 1 year★★★★★
Pros
If there is any experience that is overall 5-star, it's the Cosmopolitan. Overall, I enjoyed my time as a co-star and appreciated the environment, culture, benefits, and experiences offered.
Cons
Manager turnover is very high. Also, work-life balance can be insane during peak seasons or if you are on-call.
- Former Employee★★★★★
Pros
Good tips - paid lunch break - company discounts -
Cons
Union job - hectic hours - graveyard shifts - work hard for bad sections while others with seniority barely work their pits and other good sections -
- Current Employee, more than 1 year★★★★★
Pros
Nice commission, it’s at a call center so no face to face with guest
Cons
Guest can get snappy when their offer isn’t available
- Former Employee★★★★★
Pros
Flexible schedule EDR Tips and upsell
Cons
Everything else, At least in my department they play favorites all the time, rules dont apply to everyone, and if you voice your opinions to your superiors, they will be out to get you. Hard to move up, unless you’re a robot and take everything that happens quietly, graveyard workers get the worst, same pay for more work, no nightly incentive, no upsells and expected to have more responsibilities than day people.
Continue reading - Current Employee, less than 1 year★★★★★
Pros
Tips, OT, fast pace, work available all year around
Cons
6 days a weeks for months, unapproved PTO. No personal time
- Former Employee, more than 5 years★★★★★
Pros
Management is fantastic and supportive. Love the company culture and benefits!
Cons
I hope it stays the same with the MGM takeover.
- Current Employee, more than 3 years★★★★★
Pros
The Cosmopolitan offers great benefits, pays great compensation compared to other properties on the Strip, paid lunch hour, diverse culture, everyone is friendly.
Cons
No EDR at off-property but that’s why you and your co-workers take turns carpooling to take advantage of the free lunch on property.
- Current Employee, more than 5 years★★★★★
Pros
Treated with respect and welcoming environment
Cons
Not sure about turnover rate yet
- Former Employee, more than 3 years★★★★★
Pros
Family owned business that cares about their employees
Cons
This type of job isn’t for everyone. Large parties are easier to handle if you have proven work experience and you have a good personality and able to provide good customer service
- Former Employee★★★★★
Pros
Great place to work! Great location!
Cons
There no downsides to working .
The Cosmopolitan Reviews FAQs
The Cosmopolitan has an overall rating of 3.9 out of 5, based on over 332 reviews left anonymously by employees. 76% of employees would recommend working at The Cosmopolitan to a friend and 59% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
76% of The Cosmopolitan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Cosmopolitan 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at The Cosmopolitan to be culture, coworkers, benefits and the cons to be diversity and inclusion, management.
Popular Careers with The Cosmopolitan Job Seekers
Work at The Cosmopolitan? Share Your Experiences
