The Door - A Center of Alternatives Reviews | Glassdoor

The Door - A Center of Alternatives Reviews

Updated Jul 26, 2019

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3.4
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56%
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1 Ratings
  1. "Supportive community"

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    Former Employee - Lawyer in New York, NY
    Recommends

    I worked at The Door - A Center of Alternatives full-time for more than a year

    Pros

    Great colleagues who are committed to public service

    Cons

    High turnover in management

    The Door - A Center of Alternatives2019-04-14
  2. "Great multi-service agency for entry level new professionals, typical non-profit challenges"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Career Advancement Coach 
    Recommends
    Neutral Outlook

    I worked at The Door - A Center of Alternatives full-time for more than a year

    Pros

    -Great experience especially for folks who are new to non-profit case management work -Get to work with young people of all backgrounds and identities and build special relationships- meaningful work! -Good salary for entry level professionals -An opportunity to learn about the function of a multi-service youth agency

    Cons

    -High turn around of staff, especially since most entry level employees are fairly young, wanting to pursue to graduate school --> however this is a typical problem in non profit work in general! -Seems like there isn't unified practices for conflict management and engagement with the young people -Lack of effective and positive communication amongst different services -

    Advice to Management

    -Provide professionalism training to entry level staff to establish boundaries with clients -Additional trainings around crisis intervention

    The Door - A Center of Alternatives2019-07-26
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  4. "Great Internship"

    StarStarStarStarStar
    Former Employee - Intake Counselor 

    I worked at The Door - A Center of Alternatives part-time for more than a year

    Pros

    - meaningful internship - good practice for mental health and case management work

    Cons

    - short-term work with few opportunities to follow up (if that that is what you want)

    The Door - A Center of Alternatives2019-03-20
  5. Helpful (5)

    "Would not recommended"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Door - A Center of Alternatives full-time for more than a year

    Pros

    Great place if you enjoy working with teenagers. Alot of the staff are fun and progressive-minded people. Benefits are solid.

    Cons

    Transphobia among some staff and management. Management is perpetually burned out and takes it out on staff in unpredictable ways. Total lack of support for line staff. Expected to handle the most ridiculous situations and then blamed if you ever can't or don't do so perfectly.

    Advice to Management

    Take better care of yourselves so that you can take better care of your staff and the young people who come in. There doesn't have to be a burnout culture. It contributes to high turnover and poorer quality of services overall.

    The Door - A Center of Alternatives2018-12-06
  6. Helpful (1)

    "Grin and bear it, if you can"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Mental Health and Personal Development Department 
    Positive Outlook

    I worked at The Door - A Center of Alternatives full-time for more than 3 years

    Pros

    Many amazingly talented, smart, balanced (full-time) co-workers. Opportunities to develop skills, though possibly not the ones you expect. Allowed one full-day training related to your position or professional development goals per month (some covered by agency, others not). Some autonomy in decision making. The young people are the best part of the work. Agency is effectively focused on Positive Youth Development... and utilizing a trauma informed lens while providing holistic services. Union shop; SEIU 1199 benefits included; some tuition reimbursement. Better pay compared to same job elsewhere. LGBTQ-affirming throughout agency. Agency is growing.

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    Cons

    Very little diversity in upper management. Middle management is under-qualified, ill-equipped to provide appropriate supervision. Extremely poor decision-making, numerous incidents of implicit racism (directed toward staff and clients) from middle management. Complaints about middle management are met with hostility toward employees. Staff turn-over due to poor middle management and lack of growth opportunities. Non... enough services for non-English-speaking young people.

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    Advice to Management

    Find better middle managers capable of both getting the reports done AND effectively developing/supporting staff. Supervisors MUST be capable of handling client crises! Diversifying upper and middle management (including racial, ethnic and language diversity) will benefit staff and clients.

    The Door - A Center of Alternatives2018-08-21
  7. Helpful (2)

    "Teacher @ BSA (listing under The Door since job listings are also under The Door)."

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teacher in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at The Door - A Center of Alternatives full-time for more than a year

    Pros

    Broome Street Academy Charter High School has small class sizes and amazing, dedicated, driven students. BSA attracts some passionate educators who want to make change within this broken system.

    Cons

    Classes were rostered unevenly, leaving me with 14 students in one class, 5 of them with IEPs (above the 10% ratio) and almost 30 in another. I had little to no support over the course of the year (my first year teaching) and asked to be observed, with no results. There was no professional development offered on site, and I didn't have the energy to seek it out myself. A huge safety incident occurred in the late... winter and staff wasn't addressed in regards to how they were coping and feeling after the incident. I had little to no work life balance. The worst part of this role, though, was the shabby administration, pitfalls in terms of data and student privacy, and incredibly negative, catty, and gossipy atmosphere among the staff. The latter was a result of all the cons that I've already listed.

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    Advice to Management

    Take the time to train new teachers. If you don't then don't hire them and hire experience teachers and pay them as they deserve to be paid. Don't pay men more than women to try to keep them. I applied to this role because of your mission, which is not being met. That should be reevaluated.

    The Door - A Center of Alternatives2018-06-14
  8. Helpful (1)

    "Career Advancement Coach"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Career Advancement Coach in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at The Door - A Center of Alternatives full-time for more than a year

    Pros

    The joy of partaking in client success. The population, up to 24 years old, allows you to see immediate change towards success (i.e. high school equivalency obtainment, enrollment into college, securing first job, etc.)

    Cons

    The union sucks (SEIU 1199) in more ways than being beneficial. The union versus management culture really dampens the experience one should feel in non-profit, with regards to helping individual achieve success. The handling of client incidents and conflicts ... management does not get involved, although they expect line staff to jump in, which they will not back up and you even lose your job over. There's... an elitist vibe, which I attribute to staff having limited experience within the field but hold degrees with unrealistic expectations.

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    Advice to Management

    Make your staff feel like it's one cohesive team; the team includes everyone from line staff to management to the union.

    The Door - A Center of Alternatives2018-06-08
  9. Helpful (1)

    "Great Place but are the Values Accurate?"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY

    I have been working at The Door - A Center of Alternatives full-time for more than 3 years

    Pros

    The Door service lots of dynamic young people.

    Cons

    Sometimes you have to question who management really care about when it comes to the young people the company service.

    Advice to Management

    Clean house (management) and bring in new faces (more black, brown and straight people) who know what they are doing and have fresh new ideas.

    The Door - A Center of Alternatives2018-05-22
  10. Helpful (5)

    "Great Mission, Disconnected Management"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Line in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at The Door - A Center of Alternatives full-time for more than 3 years

    Pros

    Wonderful mission, Union benefits are amazing. Some programs run well

    Cons

    High turnover in most depts. Little to no opportunities for advancement, negative tension between departments. Preferential treatment if you are friends with upper management. Top heavy org that doesn't invest in frontline staff at all. If you are a POC I do not suggest working here unless you are trying to get a degree paid for by the union. Otherwise, it's not worth having disconnected out of touch non-POC... management. Your progressive energy will be drained, it's not an emotionally safe environment for POC. Policies often put staff and youth in physical danger.

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    Advice to Management

    Hire more POC's in upper management. Treat frontline staff with more respect. Provide people with supervision on a consistent basis. Change the company culture and stop making self-care a taboo subject, Lunches aren't a luxury, they are in the union contract as MANDATORY.

    The Door - A Center of Alternatives2018-01-29
  11. "Great Mission"

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    I worked at The Door - A Center of Alternatives

    Pros

    Excellent Goals and Mission for Organization

    Cons

    Bureaucratic but also a lot of freedom.

    The Door - A Center of Alternatives2017-09-11
Found 19 reviews