The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated April 22, 2017
296 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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The Hanover Insurance Group President and CEO Joseph M. Zubretsky
Joseph M. Zubretsky
152 Ratings

296 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Featured Review

    "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Commercial Lines Underwriter in Woodland Park, NJ
    Former Employee - Senior Commercial Lines Underwriter in Woodland Park, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than 10 years)

    Pros

    Management and Peers are helpful and great to work with

    Cons

    There are no cons that I can think of at this time.

    Advice to Management

    I have no advice for Management


  2. "Under New CEO, doing well!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    The majority of management really cares about their employees and are changing policies to be more work/life balanced. Good career opportunities but you have to advocate for yourself much of the time.

    Cons

    You will find a few managers that are still living in the dark ages, i.e. against working from home and wearing jeans.

    Advice to Management

    Managers who don't believe in progressive work practices should retire. They are a thing of the past.


  3. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time

    Pros

    Great benefits, flexible work schedule

    Cons

    I saw too many great employees being pushed out.

    Advice to Management

    Stop micro managing


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Hanover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at The Hanover Insurance Group full-time

    Pros

    Great benefits, interesting work, good work life balance

    Cons

    Going through lots of changes that do not represent the core values of Hanover

    Advice to Management

    Don't become a big box insurance company


  6. "Professional and Great Follow-Up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Customer Service Agent in Atlanta, GA
    Current Employee - Customer Service Agent in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    Excellent entry level salary and benefits package effective day one with development and community programs for growth within the company

    Cons

    None at this time None at this time None at this time None at this time None at this time

    Advice to Management

    None at this time


  7. Helpful (2)

    "For some, it will be a place to retire from. Others, just a blip in your resume."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, MA
    Former Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    Decent overall company culture. Really positive about growth plans since the new CEO joined. Hanover is very engaged in the community and it is refreshing.
    They offer little perks on the main campus like same-day dry cleaning drop-off, a little convenience store, and cafeteria on site. Discounts to the Hanover Theatre in Worcester. Lots of work to be done, many hands needed. In general people are friendly.
    They are generally willing to offer additional education/training opportunities and facilitate this by bringing in external presenters. Facility is close to Rt 290, plenty of free parking, the campus grounds are beautiful and safe for midday walks. Encouragement for healthy lifestyle choices, they offer walking clubs (free) and gym membership for a fee.
    Vendor fairs are brought into the facility periodically which is a win-win for local crafters and Hanover ... it costs probably near nothing and elevates morale. They seem to be pretty reliable for paying out a small bonus and sticking with annual reviews.

    Cons

    The company is extremely silo'd, with difficulty getting out of its own way to accomplish goals. Some groups are far better than others to be a part of with better culture and work life balance.
    Projects are often rushed, features or corners cut to maintain the deadlines at all costs.
    Lots of wasted effort or lack of utilization of an employee's skills because of internal red tape, especially sharing technology between groups internally.
    Politics are also deep-rooted. Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager.
    Some employees have been at Hanover for 30-40 years. They are not open to change or new ideas in many cases, despite hiring new folks for "fresh perspective". As those fresh perspectives are silenced, those new folks tend to turnover quickly, with many departments struggling to keep people for more than 2 years.

    Advice to Management

    Align your mission priorities throughout your organization. Be aware that some upper management treats their direct staff like dirt and it is not unrecognized by those further down the chain. It makes a newer person not envision a long term future at such a company.


  8. "So much potential but management liability group needs overhaul"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    *solid products
    *work-life flexibility
    *solid pay in comparison to the market
    *work is manageable
    *new CEO seems to be bringing true business experience to the company

    Cons

    *favoritism is the way that promotions are awarded, jobs are not even posted no opportunity to apply for them and positions are made for the friends of the management team
    *management team lacks experience in the industry and they are not interested in expanding knowledge or making actual business relationships with important partners
    *branch management is inexperienced and shows no interest in certain divisions of the company
    *they will hire SOME talented individuals with a lot of experience but don't give them enough support or backing to truly get the job done.

    Advice to Management

    the results and turnover speak for themselves. Identify strong employees, foster there talent and don't kill there energy wasting time on trainings that are well below there skill set.


  9. "Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hanover Insurance Group full-time

    Pros

    Benefits and time off are generous.

    Cons

    An overall lack of support.


  10. "Life at the Hanover Insurance Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rating Specialist in Salem, VA
    Current Employee - Rating Specialist in Salem, VA

    I have been working at The Hanover Insurance Group full-time (More than a year)

    Pros

    Wonderful benefits, they match the 401k up to 6%

    Cons

    If you are a rater then they quality review your work. Even at 95% the managers have the nerve to say that is concerning. Their expectations are unbelievable.

    Advice to Management

    The managers over the raters need to learn how to do the job. They expect raters to do a excellent job and they don't even know how to the jobs their selves.


  11. "Personal Lines Agency Services Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    The Hanover Insurance Group values its employees and the community. They are a very welcoming company and make you feel like part of the team.

    Cons

    I have not experienced anything negative about The Hanover Insurance Group.


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