The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated May 16, 2017
298 reviews

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Full-time Part-time

298 Employee Reviews

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  1. "Okay place to work but watch your back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Howell, MI
    Former Employee - Claims Representative in Howell, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group (More than a year)

    Pros

    The employees are great to work with. Very friendly and helpful and will go out of your way to help you succed. The training program is good and helps you learn the systems quickly.

    Cons

    High turnover rate due to tough expectations. Not unusual to have a large class of hires come through and weed out a few within the first couple of months. Can be a high stress environment and little accountability which is frustrating.

    Advice to Management

    Give more support to the lower tier/new hires and help support them reach their career goals.


  2. "Personal Lines Underwriting Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Lines Underwriter in Worcester, MA
    Former Employee - Personal Lines Underwriter in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Culture, co-workers, opportunity for major growth

    Cons

    Lower pay compared to other companies
    Technology and systems are pretty out of date
    Not a fan of the cubicle life style

    Advice to Management

    Keep doing what you are doing!


  3. "Engineering/Hvac"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facilities in Worcester, MA
    Current Employee - Facilities in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    Been working at hanover for just a few months and can definitely see myself retiring there,great people,great managers,id give the benefits/and time off 4 out of 5 stars,the people there overall give there all to do their job best to their ability and like doing what they,would recommend place to pretty much anyone

    Cons

    So far dont really have any, only common complaints I here is pay rate could be a bit higher,but thats just the American way more you make ,more you want Right?


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  5. Helpful (3)

    "Would not Recommend."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Service Professional in Atlanta, GA
    Former Employee - Insurance Service Professional in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    Pay and benefits are good. Colleagues are pretty cool. They pay for your Property and Casualty course and license.

    Cons

    Extremely micro-managed environment. Every ISP has a one on one and side by side EVERY week. One on one consist of meetings about your call metrics with a manager for 45 min. Side by sides is where the manager listens in on your calls and shadows your work flow for 30 min. The workload is extreme for the pay. Heavy inbound and outbound call flow due to high turnover or firing of employees. You will be working with 13 systems standard minimum for each call. You also will have access to many more that you would have to remember if you need it out of the blue. You have to meet Service metics that consist of about 5 components. You're also required to meet sales goals. When they first pitch the position to you they will downplay the sales. They'll say it's not that hard to obtain the sales goals, that's a lie. No one really ever hits the sale goals. If you do hit the sales goals they'll find a way to say you're sales aren't valid. They will also make it seem as if sales aren't a big component of the job. It is the BIGGEST component of your job despite what your customer is calling in about. If the customer just lost a spouse or any realative for that matter you need to unethically try to up-sell them or cross-sell to them although they're on a even smaller fixed income now. Breaks only 10 min and lunch is 45 min in corporate. NO GROWTH OPPORTUNITIES at all in Atlanta, per corporate. So if you're in the Atlanta office, get your experience and RUN.

    Advice to Management

    Get rid of the team lead (or get another one) she's only there to benefit herself. You cannot go to her for help or guidance. Management needs to find a way to ethically distribute bonuses. If you can't be fair and give out bonuses then just get rid of the sales aspect as a whole. Train your new managers accordingly. It's sad when you're trained by the newest manager and the more seasoned manager tells you, you've been trained incorrectly. New management needs to come in and restructure the whole department, from Sales to Service.


  6. "Great Place but Low Wage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Commercial Accounts in Detroit, MI
    Former Employee - Small Commercial Accounts in Detroit, MI

    I worked at The Hanover Insurance Group (More than 3 years)

    Pros

    Very friendly atmosphere and a team oriented environment. Management was likable but still professional. I was treated with respect. Benefits package was solid.

    Cons

    Pay was below market average and pay raises were little to none. People working there for a long time found themselves way behind on the pay scale.

    Advice to Management

    Align wages with market averages and not with what you feel you can get away with.


  7. "insurance Service Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Service Professional in Worcester, MA
    Current Employee - Insurance Service Professional in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    Great company values and treat their employees very well.

    Cons

    metrics could be adjusted to help meet customer service standards


  8. "underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Middlefield, CT
    Former Employee - Anonymous Employee in Middlefield, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group (More than 3 years)

    Pros

    Great company, generous PTO and good benefits

    Cons

    Nothing bad to say about Hanover

    Advice to Management

    enjoyed working for the Hanover


  9. "Here at Hanover - we get things done!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Do you feel like you make a difference each day? I do -- I love what I do, and Hanover helps me to make things happen. I have worked in organizations that get bogged down by layers upon layers of approvals before anyone can execute. Here at Hanover - we get things done.

    Cons

    None at this time. Thank you.


  10. "Pm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Worcester, MA
    Current Employee - Project Manager in Worcester, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place, great people, flexible

    Cons

    Health insurance is OK
    Not sure about career path
    Not sure about company growth
    Lot of reorganization
    NEW top management

    Advice to Management

    Na


  11. "Program Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Positive Outlook

    I have been working at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Career opportunities - lateral and promotional, are available. Co-workers are overall dedicated, welcoming, and helpful.

    Cons

    Manager effectiveness and work-life balance are critical needs for improvement.

    Advice to Management

    Actively ask for feedback from your employees and be willing to make changes based on that feedback. Realize that sometimes only knowing only the roles you manage at a high-level can have negative impacts on the processes and amount of work employees are expected to handle.


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