The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated March 21, 2017
287 reviews

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Full-time Part-time

287 Employee Reviews

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Pros
Cons
  • Work life balance is non-existent in the role (in 10 reviews)

  • Heavy inbound and outbound call flow due to high turnover or firing of employees (in 7 reviews)

More Pros and Cons

  1. "Program Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend
    Positive Outlook

    I have been working at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Career opportunities - lateral and promotional, are available. Co-workers are overall dedicated, welcoming, and helpful.

    Cons

    Manager effectiveness and work-life balance are critical needs for improvement.

    Advice to Management

    Actively ask for feedback from your employees and be willing to make changes based on that feedback. Realize that sometimes only knowing only the roles you manage at a high-level can have negative impacts on the processes and amount of work employees are expected to handle.


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good benefits. Good culture. Good work life balance.

    Cons

    Slightly lower salaries. Behind on technology.


  3. Helpful (1)

    "Positive change, innovation, exciting times!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Amazing positive culture! The best of a team-oriented atmosphere combined with an intense focus to win and succeed. New leadership (CEO) is bringing new ideas and encouraging us to challenge the status quo where it makes sense. Very dynamic, challenging and fun!

    Cons

    Some members of the executive team need to update their views about modern work practices. They're getting better, but its slow.

    Advice to Management

    Balance innovation with respect for what may still be working.


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  5. "Commercial Underwriting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They listen and they coach - management is interested in their teams and they work hard to keep them engaged.

    Cons

    The drive was a bit long for me - I don't like to drive in heavy traffic and this was really the only option I had due to the geography of the region.

    Advice to Management

    Keep doing what you're doing


  6. "Branch office - Salem Va"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roanoke, VA
    Former Employee - Anonymous Employee in Roanoke, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Small town, pleasant living, affordable. Easy flights in and out of town

    Cons

    No work life balance. Leadership change in the branch and managers are very intimidated by sales leaders - not located in the same area. New leadership also in the home office. No other places to work in the underwriting industry in the area. All are relocating to other areas

    Advice to Management

    Support your employees more.


  7. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The work life balance is very good. There is a decent amount of flexibility with your schedule.

    Cons

    Some of the work can be very tedious.


  8. "Acturial Analyst"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Worcester, MA
    Former Employee - Anonymous Employee in Worcester, MA
    Neutral Outlook
    No opinion of CEO

    Pros

    I like the good work life balance there. Not a lot things going on in the area, which makes it good for someone who wants to focus on the exams.

    Cons

    Unlike most large insurance companies, there are not many rotation opportunities. It's also hard to climb on the corporate ladder.

    Advice to Management

    I have not much to say about the current management since I left the company for a few years. That's it.


  9. "Nice atmosphere"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The Title says it all

    Cons

    It is still insurance claims


  10. "Senior Underwriter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I have been working at The Hanover Insurance Group full-time (More than a year)

    Pros

    independence. generous authority. flexible underwriting strategies. qualified management

    Cons

    heavy workload. understaffed in my dept.

    Advice to Management

    have adequate staff on hand to improve morale and retain top talent


  11. Helpful (1)

    "Senior Rating Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Rating Specialist in Worcester, MA
    Former Employee - Senior Rating Specialist in Worcester, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    Very Flexible. Many opportunities for advancement. Company sponsored continued education. Great benefits. Relaxed atmosphere.

    Cons

    Employee turn-around during off-shore transition.

    Advice to Management

    Continue manager and employee trust relationship because it's very beneficial.



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