The Hanover Insurance Group Reviews | Glassdoor

The Hanover Insurance Group Reviews

Updated October 18, 2017
329 reviews

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329 Employee Reviews

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Pros
Cons
  • Work life balance is non-existent in the role (in 11 reviews)

  • Nothing negative whatsoever other than the high turnover in the mid managers (in 8 reviews)

More Pros and Cons

  1. Helpful (4)

    "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time (More than 3 years)

    Pros

    pretty campus, friendly cafeteria workers

    Cons

    well, pretty much everything else

    Advice to Management

    Just go work someplace else. there's no hope.


  2. "A review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    A group of fun people

    Cons

    Low pay for the work expected

  3. Helpful (1)

    "Under New CEO, doing well!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    The majority of management really cares about their employees and are changing policies to be more work/life balanced. Good career opportunities but you have to advocate for yourself much of the time.

    Cons

    You will find a few managers that are still living in the dark ages, i.e. against working from home and wearing jeans.

    Advice to Management

    Managers who don't believe in progressive work practices should retire. They are a thing of the past.


  4. Helpful (2)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hanover Insurance Group full-time

    Pros

    Great benefits, flexible work schedule

    Cons

    I saw too many great employees being pushed out.

    Advice to Management

    Stop micro managing


  5. Helpful (10)

    "For some, it will be a place to retire from. Others, just a blip in your resume."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Worcester, MA
    Former Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hanover Insurance Group full-time (More than a year)

    Pros

    Decent overall company culture. Really positive about growth plans since the new CEO joined. Hanover is very engaged in the community and it is refreshing.
    They offer little perks on the main campus like same-day dry cleaning drop-off, a little convenience store, and cafeteria on site. Discounts to the Hanover Theatre in Worcester. Lots of work to be done, many hands needed. In general people are friendly.
    They are generally willing to offer additional education/training opportunities and facilitate this by bringing in external presenters. Facility is close to Rt 290, plenty of free parking, the campus grounds are beautiful and safe for midday walks. Encouragement for healthy lifestyle choices, they offer walking clubs (free) and gym membership for a fee.
    Vendor fairs are brought into the facility periodically which is a win-win for local crafters and Hanover ... it costs probably near nothing and elevates morale. They seem to be pretty reliable for paying out a small bonus and sticking with annual reviews.

    Cons

    The company is extremely silo'd, with difficulty getting out of its own way to accomplish goals. Some groups are far better than others to be a part of with better culture and work life balance.
    Projects are often rushed, features or corners cut to maintain the deadlines at all costs.
    Lots of wasted effort or lack of utilization of an employee's skills because of internal red tape, especially sharing technology between groups internally.
    Politics are also deep-rooted. Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the "other" manager.
    Some employees have been at Hanover for 30-40 years. They are not open to change or new ideas in many cases, despite hiring new folks for "fresh perspective". As those fresh perspectives are silenced, those new folks tend to turnover quickly, with many departments struggling to keep people for more than 2 years.

    Advice to Management

    Align your mission priorities throughout your organization. Be aware that some upper management treats their direct staff like dirt and it is not unrecognized by those further down the chain. It makes a newer person not envision a long term future at such a company.


  6. Helpful (2)

    "Hanover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    I worked at The Hanover Insurance Group full-time

    Pros

    Great benefits, interesting work, good work life balance

    Cons

    Going through lots of changes that do not represent the core values of Hanover

    Advice to Management

    Don't become a big box insurance company


  7. "Professional and Great Follow-Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Customer Service Agent in Atlanta, GA
    Current Employee - Customer Service Agent in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    Excellent entry level salary and benefits package effective day one with development and community programs for growth within the company

    Cons

    None at this time None at this time None at this time None at this time None at this time

    Advice to Management

    None at this time

  8. "Personal Lines Agency Services Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time

    Pros

    The Hanover Insurance Group values its employees and the community. They are a very welcoming company and make you feel like part of the team.

    Cons

    I have not experienced anything negative about The Hanover Insurance Group.


  9. "Intern"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good company, nice people working there.

    Cons

    Old technology, become more with the times.

    Advice to Management

    Be more innovative


  10. "Amazed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hanover Insurance Group full-time (Less than a year)

    Pros

    As someone who just joined the organization, I'm amazed at the culture. While interviewing everyone seemed friendly, upbeat and positive about the organization I a thought it was too good to be true. It's not, 5 weeks in and I'm still experiencing the same feel from people that I meet. I couldn't have made a better career decision.

    Cons

    No Cons as of yet.


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