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The Hanover Insurance Group Employee Reviews about "work life balance"
80% Recommend to a Friend
90% Approve of CEO
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John C. Roche
257 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "Poor management culture that will attempt to motivate employees by holding them accountable to shifting standards." (in 36 reviews)
- "Goals and priorities for individual employees can be hijacked by other departments leaving that person with a losing proposition of failing the wishes of either the direct manager or the 'other' manager." (in 23 reviews)
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Found 80 of over 868 reviews
Updated Sep 18, 2023
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Reviews about "work life balance"
Return to all Reviews- 4.0Nov 16, 2018ClaimsCurrent Employee, more than 10 yearsWorcester, MA
Pros
Freedom and empowerment to do your job ok salary and bonus
Cons
There is not a clear guideline that is followed and upheld by all personnel Work life balance is no longer balanced
1 - 5.0Feb 28, 2023Application EngineerCurrent Employee, more than 3 yearsWorcester, MA
Pros
It has a great work life balance
Cons
There are no cons for working at hanover
- 5.0Jan 13, 2018Anonymous EmployeeCurrent Employee
Pros
- Great work/life balance and work from home opportunities - Good benefits and 401k offering - Nice visibility with executive leadership team - More opportunity than ever for employees to voice their ideas and opinions to upper management - Great people who all pitch in to get the job done - Opportunities to stretch in your role are plenty - The company is undergoing some great change, including an emphasis on innovation and technology. It's an exciting time to be a part of the team.
Cons
- Insurance is a bit risk adverse but it means there is opportunity to grow and make improvements.
- 3.0Mar 22, 2016Insurance Service ProfessionalFormer Employee, less than 1 yearAtlanta, GA
Pros
The starting pay is good for a customer service role. Health benefits are good for the most part, insurance and paid time off.
Cons
Work life balance is non-existent in the role. The metrics/numbers come first! Not enough people in the department for the amount of work/calls that come in. Of course you take incoming calls but you also have to handle outgoing calls and there is no set time put aside to do that. Strange right??? It literally makes no sense because they want you to be there for the customers but again your numbers come first. TOO many systems. It's ridiculous. Only take this job if you absolutely need it. Wish I would have listened to the reviews before I accepted the position.
5 - 5.0May 23, 2023Claims AdjusterCurrent EmployeeHowell, MI
Pros
Very good work life balance
Cons
Unable to be fully remote
- 3.0Jun 19, 2015Sourcing AnalystFormer Employee, more than 3 yearsWorcester, MA
Pros
Opportunities to move throughout the company Strong culture and clear direction Flat organization with access to senior management Good work life balance (most people leave at 5 and don't log on at home)
Cons
Older workforce unwilling to embrace new ideas Slow to invest in new technologies Has not embraced new work environments (i.e. employees given desktops not laptops, employees not allowed to work from home, etc.)
1 - 5.0Jun 13, 2015Anonymous EmployeeCurrent Employee
Pros
Great company to work for. They really care about work life balance and a lot of focus on career growth.
Cons
No cons at this point
- 4.0Nov 6, 2021ManagerCurrent Employee, more than 5 yearsHowell, MI
Pros
Salary, benefits are good, work is enjoyable
Cons
Work life balance is poor
2 - 5.0Apr 12, 2016Associate Auto AdjusterCurrent EmployeeWorcester, MA
Pros
They really focus on helping you grow within the company. They also have such a great work life balance!
Cons
I haven't found any cons worth writing about!
- 5.0Dec 4, 2015Senior Business AnalystFormer Employee, more than 3 yearsWorcester, MA
Pros
I worked in the technology department. I thought the leadership was great. They definitely rewarded strong workers through bonuses. It was a great company starting my career in. They put a lot of time and money into training and developing their employees.
Cons
The only thing that was a con was work life balance could be a challenge. As a technology employee you were expected to work on a weekend about once a month due to deploying new technology into their systems. The pay was somewhat competitive for the location but they'd always try to low ball you.
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