The Hartford Reviews in Rancho Cordova, CA | Glassdoor

The Hartford Rancho Cordova Reviews

Updated February 25, 2017
7 reviews

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Rancho Cordova, CA

4.0
Star Star Star Star Star
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The Hartford CEO Christopher Swift
Christopher Swift
3 Ratings

7 Employee Reviews

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Pros
Cons
  • Work/Life balance has slowly shifted negatively due to high employee turnover and not hiring new replacements (in 62 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Representative in Rancho Cordova, CA
    Current Employee - Senior Claims Representative in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Great for work life balance, 5.5 weeks of paid vacation time, good benefits, flexible hours, great management, great training, as well as employee engagement programs and last but not least the pay is great.

    Cons

    I wish we were given some sort of discount to buy Hartford insurance.

    Advice to Management

    Keep doing what you're doing because it's working. From team leads to RVPs and higher.


  2. "Good company to work for!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA

    Pros

    They give good benefits. Generous PTO with option to buy more every year. Wonderful Team Leaders. Work like balance . Room for growth and opportunities.

    Cons

    Micromanaging. Every move you made is being timed. But that is how call center it. They expect excellent results with mediocre training.

    Advice to Management

    I hope they would change the call reviews. We try our very best to give our customers great service but you missed one thing and you're ding for it. It makes us feel like a failure.


  3. "Risk Engineering Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Engineering Consultant in Rancho Cordova, CA
    Current Employee - Risk Engineering Consultant in Rancho Cordova, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Management team that cares about their staff members and provide regular feedback regarding performance levels.

    Cons

    Internal processes and systems are a bit clunky, especially for a company that's been around as long as The Hartford has.

    Advice to Management

    Paperwork and report writing process is unnecessarily lengthy and time consuming. Reports can and should be trimmed to remove that which is not needed or used by underwriting.


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  5. Helpful (5)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook

    I worked at The Hartford full-time (Less than a year)

    Pros

    If you do not have a personal life, family or commitments this company is for you.

    Cons

    This company does not support their employees, they expect their workers to put their job before their family. They don't tell you that though instead they talk behind your back and will go out of their way to destroy you.

    Advice to Management

    Listen to your employees, as much as you listen to your supervisors, believe your employees as much as you believe your supervisors, and realize your supervisors aren't perfect.


  6. "Strong stable company,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Intake Nurse in Rancho Cordova, CA
    Current Employee - Clinical Intake Nurse in Rancho Cordova, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Strong support for learning, always looking for employee input on how to improve processes increase efficiencies, very customer focused. Side by side ongonig training & evaluations to improve skills on a continum. Excellent opportunity for employee engagement and career growth, the company encourages career advancement. Great PTO program can purchase xtra 40 hrs a year, EAP, 401K match above industry standard. Health benefits decent'; work life balance good, ongoing training is excellent & learning from errors is more important than the error here. Fair reviews and yearly bonus is company wide based on performance. As a nurse receive a great variety of medical situations to assess keeping your skills sharp. Great to interact with people throughout country from all walks of life & assist them thru a difficult time. Realy nice people work here.

    Cons

    Dont offer Kaiser, too much scripting required in calls...company is addressing this Learning job roles overwelming for most w/fast paced steep, learning curve. Not really a con but there is v heavy focus on numbers, stats, maintaining efficiency in specific time frame; need to take breaks lunches at v specific sched times: This is to benefit the customer so makes sense but not a flexible job.

    Advice to Management

    Doing a great job; proud to work at the Hartford; keep listening to your staff; ie Harvest.
    Add Kaiser to your healthcare benefits.
    Compensation: Annual increase % 's when have excellent performance review seem to be lacking ie 1-2%


  7. Helpful (4)

    "Stay away unless you are desperate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LTD Analyst in Rancho Cordova, CA
    Former Employee - LTD Analyst in Rancho Cordova, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Good benefits, pay is decent.

    Cons

    Constant changes and inconsistent messages leading to low employee engagement, subjective claim quality reviews with extremely high expectations and little management support, slow to identify problems and implement solutions. Little to no incentive for career progression.

    Advice to Management

    Lead by example and openly support and recognize your staff.


  8. "I would NEVER recommend you work at Hartford."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Rancho Cordova, CA
    Former Employee - Claims Specialist in Rancho Cordova, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    None - I would not recommend working at Hartford - unless they were the only ones hiring. They do not treat their people with respect, pay is low and management at the local level is incompetent. There is no "big picture" being expressed to the front line employees - so who knew what was going on with home office?

    Cons

    The local management seemed overall incompetent. It was very apparent that local senior management did not understand the needs of the employees. They did not know how to boost moral or keep good employees. I was there 5 months and in that time, over 20 employees left, I was the 21st. That is a LOT of turnover in a 60-70 person claims operation in a 5 month period. I heard that after I left, it did not get better - a lot more people have left or been "forced out." They do NOT pay competitively to the industry. WIth my experience and knowledge - they could not pay me comparable to what I was making at my prior company, due to it "not being fair" to other employees who were currently there. How do they expect to keep good talent by compromising pay? I did change companies due to personal issues that led me to Rancho Cordova, CA.

    Advice to Management

    Treat employees fairly. Pay them at least fair market value, it's the least an insurance carrier can do. Also treat employees with respect. In my time there, I had excellent performance. I had nothing but good feedback, however if my boss was having a bad day, she did not have a problem taking it out on me, ON THE FLOOR in front of everyone. Does that sound like respect? No. I would NEVER recommend a friend or even an acquaintance to work for Hartford. When I left, I went back to my old company who treated me with nothing but dignity and respect, and they showed it not only in responsibilities, but in pay and benefits.



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