The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated February 16, 2019
1,777 reviews

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3.7
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The Hartford CEO Christopher Swift
Christopher Swift
610 Ratings

Employee Reviews

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Pros
  • "Some added benefits of working at The Hartford include the work/life balance" (in 184 reviews)

  • "Collegial and good work from home policy" (in 115 reviews)

Cons
  • "The work/life balance can be hard on occasion" (in 88 reviews)

  • "If you are customer-facing just assume that you are going to be treated like a sweatshop call center employee" (in 52 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    -company cares about its employees
    -benefits are very strong and attractive (401k savings, salary, pto all seem higher than industry average)
    -management is approachable
    -encouraging/supportive work environment/coaching environment
    -many long term employees at the company (this is the biggest sign of a good company)

    Cons

    -technology/systems, though there is a lot of attention on improving these

    Advice to Management

    -keep taking employee surveys seriously


  2. "Manager It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Northeast, NY
    Current Employee - Manager in Northeast, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Allows good work life balance. Treats employees fairly. Good benefits.

    Cons

    Being a legacy company things get slow.

  3. "Nice"

    StarStarStarStarStar
    Former Employee - Auto Subrogation
    Former Employee - Auto Subrogation

    I worked at The Hartford full-time

    Pros

    Good work environment to work

    Cons

    Deal with disgruntled people for the most part


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Best company culture I've ever encountered! Learnership will encourage you to grow and help you develop along the way. Very active ERGs. Mentor programs.

    Cons

    Outdated systems result in longer calls.


  5. "Thankful for my start there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Windsor, CT
    Former Employee - Customer Care Specialist in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    Inclusivity and feeling of community
    Development and training

    Cons

    Can be a stressful


  6. "Great Company - Miss the People!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Hartford, CT
    Former Employee - Marketing Manager in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    I was at The Hartford for about 4 years. I had a wonder experience and learned so much. The people I worked with everyday were truly wonderful and intelligent. The only reason I left was because I was relocating for personal reasons.

    Cons

    Time to make decisions can be lengthy.


  7. "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Core Claims Representative
    Current Employee - Core Claims Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Great place to work, flexible start and stop times, large workload but manageable

    Cons

    None that I can think of

  8. "Micromanaged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The people seem to be nice.

    Cons

    They have too many time tracking systems, pay is not competitive when compared to other insurance companies, very micro managed with punching in/out for breaks/lunches.

    Advice to Management

    Allow more latitude when it comes to the time tracking systems


  9. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Sales in Phoenix, AZ
    Current Employee - Personal Lines Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time

    Pros

    Good, hardworking people on the sales floor

    Cons

    Compensation plan is horrible. Almost 40% of sales agents not getting paid for policies sold. Only a very, very few make decent bonus on policies sold. Very possible for agents to sell 50+ and only get $150 in commision, possible to get none even with high sales.

    Advice to Management

    Dump the current plan and come up with something better....FAST


  10. "Bad is starting to outweigh the good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aurora, IL
    Current Employee - Anonymous Employee in Aurora, IL
    Approves of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    The insurance had gone downhill for a few years now. They made very huge changes without consulting the employees. The departments are overworked and their production trackers have turned into hardcore micro management.

    Cons

    The have amazing employee resource groups and the HSA is actually pretty good.