The Hartford 1,257 Reviews | Glassdoor

The Hartford Reviews

Updated February 22, 2017
1,257 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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The Hartford CEO Christopher Swift
Christopher Swift
294 Ratings

1,257 Employee Reviews

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Pros
Cons
  • Work/Life balance has slowly shifted negatively due to high employee turnover and not hiring new replacements (in 61 reviews)

  • Call center can be a little stressful (in 42 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (18)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Inclusive Work Environment
    Team Oriented
    Employee Development and Recognition
    Focus on Innovation and Process Efficiencies

    Cons

    It is a fast paced environment. Strong multi-tasking, prioritization and organizational skills are required. Overall, you are given the tools and support to be successful in your role.

    Advice to Management

    The management team regularly solicits and encourages feedback and suggestions. There is a focus on innovation and correcting inefficiencies. I feel that I'm heard and have a voice.


  2. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager
    Current Employee - National Account Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Work from home options becoming more widely available
    Great pay and benefits, can't be beat
    Supervisors who really care and help you learn and grow with the company

    Cons

    Different areas work differently, some more stressful than others. Depends entirely upon the line of business you work in
    Micro-managers
    While the contact center is a great place to start, it is not for the faint of heart, you have to put in a lot of work and time and persevere through the productivity model and high stress of the contact center environment. But it is a great place to start and learn

    Advice to Management

    The contact centers need some work. The pressure is too high and the managers there seem to micro-manage more than actually manage. This causes a high attrition rate. I recommend changing the productivity model and showing more care for contact center reps instead of micro-managing them into anxiety and subsequently quitting the company all together. Allow contact center reps to grow and move forward with the company instead of holding them back in order to maintain good statistics


  3. "good benefits"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    flexible work arrangements are helpful

    Cons

    employees are not in control of their own professional development


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "The Company only cares about The Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Hartford full-time

    Pros

    -Hard working employees / teammates. Nice work space, Open interaction with other departments. Different events and seminars available to attend. Good Security. Casual atmosphere.

    Cons

    This is suppose to be a call center but it is not! You are expected to do multiple changes and transactions with in a certain amount of time that is not realistic. There is no clear room for growth with in the company. Some managers only care about making them selves look good even at the cost of employees leaving because they are being over worked. Metrics constantly changing making it almost impossible to get a bonus. Employees do not feel appreciated and nothing has been done to change this as many time as it has been brought to managements attention. Employees are overworked and underpaid. NO SICK TIME!

    Advice to Management

    Invest in your current employees that work extremely hard for this company and could be great long-term employees instead of not caring if they leave to then hire multiple training classes for it to happen all over again. I really believe you know you over work employees but the budget of the company is more important than the quality.


  6. "Claim Rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    friendly benefits good company atmosphere

    Cons

    workload balance can get difficult at times


  7. Helpful (1)

    "Been going downhill and continues spiral downward. Not a lot of happy faces these days."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Salary, and vacation time....not much more as culture has moved away from inclusion to exclusion. Not a great place to spend your career

    Cons

    Very difficult environment to work in. Expenses are a priority, bonuses are being slashed and there doesn't seem to be a very clear vision from any level of management. Some managers will willingly throw staff under the bus to save themselves..

    Advice to Management

    Your employees are all working very hard to succeed but there isn't a feeling of appreciation.


  8. "Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - great people to work with

    Cons

    - don't pay you enough for the talent you have

    Advice to Management

    - pay your employees more so the good employees don't leave the company


  9. Helpful (5)

    "Wish Washy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time

    Pros

    Sense of "giving back" feeling

    Cons

    You are just a number
    Management is in their own bubble-no understanding of what really goes on.
    Money Hungry- laysoffs common
    Poor Management- management needs complete reorganization. From the CEO and down.
    Very Political. Users LGBT as a cover.
    Not minority friendly- claims to be "diversified" but that only pertains to the gay community.

    Advice to Management

    Nothing that hasn't already been said. Management just isn't concerned with the issues that really matter.


  10. "overview"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time

    Pros

    good technical support and stuff

    Cons

    very political culture and stuff


  11. Helpful (3)

    "Downhill Progression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Atlanta, GA
    Former Employee - Underwriter in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Possible remote schedule.
    Good PTO

    Cons

    Reported to 4 different directors in the previous 12 months. Constant re-organization of staffing but no real changes to how business is done. Poor communication is a constant issue - from management to employees and across teams. Upper management is stretching staffing resources very thin so it takes months to replace an employee that leaves - you are left with the burden of their work. Working overtime is an expectation 6 months out of the year. They will never be properly staffed because of a broken staffing model and a refusal to see the writing on the wall. Employee moral is at an all time low. Company culture varies wildly by department and office. Survey results are not taken seriously and are given back to employees to find solutions to low scores. There is a lack of innovation at the Hartford - internal red tape keeps anyone from implementing an idea to fix problem. Decisions take too long to be made - a problem we have had for years. No longer a pay for performance environment. Career progression is a single track with limited opportunities and if you are in a remote/satellite office you are handicapped. Budget concerns are limiting employee reward and recognition.

    Advice to Management

    Take survey results seriously and have open lines of communication with your employees. Don't feed them lines out of a book or use metaphors when concerns are brought up- be real. We are all adults not children. Expectations are not clear. You have a workforce where 20% are doing the majority of the work and they have become burnt out. Reward employees for hard work and not by giving them more work.



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