The Hartford 1,253 Reviews | Glassdoor

The Hartford Reviews

Updated February 17, 2017
1,253 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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The Hartford CEO Christopher Swift
Christopher Swift
291 Ratings

1,253 Employee Reviews

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Pros
Cons
  • Work/Life balance has slowly shifted negatively due to high employee turnover and not hiring new replacements (in 61 reviews)

  • Call center can be a little stressful (in 42 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (18)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Inclusive Work Environment
    Team Oriented
    Employee Development and Recognition
    Focus on Innovation and Process Efficiencies

    Cons

    It is a fast paced environment. Strong multi-tasking, prioritization and organizational skills are required. Overall, you are given the tools and support to be successful in your role.

    Advice to Management

    The management team regularly solicits and encourages feedback and suggestions. There is a focus on innovation and correcting inefficiencies. I feel that I'm heard and have a voice.


  2. "good benefits"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    flexible work arrangements are helpful

    Cons

    employees are not in control of their own professional development


  3. Helpful (3)

    "Wish Washy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time

    Pros

    Sense of "giving back" feeling

    Cons

    You are just a number
    Management is in their own bubble-no understanding of what really goes on.
    Money Hungry- laysoffs common
    Poor Management- management needs complete reorganization. From the CEO and down.
    Very Political. Users LGBT as a cover.
    Not minority friendly- claims to be "diversified" but that only pertains to the gay community.

    Advice to Management

    Nothing that hasn't already been said. Management just isn't concerned with the issues that really matter.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "overview"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time

    Pros

    good technical support and stuff

    Cons

    very political culture and stuff


  6. Helpful (2)

    "Downhill Progression"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Atlanta, GA
    Former Employee - Underwriter in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Possible remote schedule.
    Good PTO

    Cons

    Reported to 4 different directors in the previous 12 months. Constant re-organization of staffing but no real changes to how business is done. Poor communication is a constant issue - from management to employees and across teams. Upper management is stretching staffing resources very thin so it takes months to replace an employee that leaves - you are left with the burden of their work. Working overtime is an expectation 6 months out of the year. They will never be properly staffed because of a broken staffing model and a refusal to see the writing on the wall. Employee moral is at an all time low. Company culture varies wildly by department and office. Survey results are not taken seriously and are given back to employees to find solutions to low scores. There is a lack of innovation at the Hartford - internal red tape keeps anyone from implementing an idea to fix problem. Decisions take too long to be made - a problem we have had for years. No longer a pay for performance environment. Career progression is a single track with limited opportunities and if you are in a remote/satellite office you are handicapped. Budget concerns are limiting employee reward and recognition.

    Advice to Management

    Take survey results seriously and have open lines of communication with your employees. Don't feed them lines out of a book or use metaphors when concerns are brought up- be real. We are all adults not children. Expectations are not clear. You have a workforce where 20% are doing the majority of the work and they have become burnt out. Reward employees for hard work and not by giving them more work.


  7. Helpful (5)

    "Is The Hartford the One?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Benefits, pay, Overall team environment, employees work hard

    Cons

    Leadership: They seem to focus on getting ahead. Come off as untrustworthy. Culture is one of perfectionism. No one is perfect so it's difficult to live up to this.

    Advice to Management

    Be open and honest. No need to consistently act like we're in the CIA. Backstabbing will come back on you so treat everyone that reports to you equally and with respect.


  8. "Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Consultant in Hartford, CT
    Current Employee - Human Resources Consultant in Hartford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (Less than a year)

    Pros

    - 200+ year history
    - Great development opportunities
    - Good managers that provide coaching and feedback
    - Decent benefits
    - Onsite gym and free parking

    Cons

    - Change is the only constant


  9. "CRS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Decent pay! Great starting position! Nice management

    Cons

    A lot of work and the pay could be a lot higher.

    Advice to Management

    Be patient with employees and training needs a little work.


  10. Helpful (1)

    "Not bad but lots of metrics"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    pay and benefits are great

    Cons

    It's more about quantity of calls vs quality


  11. "AVP"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    401k - 100% match on first 6%

    Cons

    Pension plan and retiree health care benefits discontinued



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