The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated July 29, 2017
163 reviews

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The Hartford CEO Christopher Swift
Christopher Swift
54 Ratings

163 Employee Reviews

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  1. Helpful (2)

    "Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    For young people, it may be a good temporary fit - a place to learn the ropes, then get out.

    Cons

    The organization is an impersonal system that crushes what does not fit in with its ways.

    The term that has long come to mind is "soul-crushing". Even the normal bureaucracy of the Dilbert-world of business is that way to some extent, but The Hartford, or at least the division I'm working in, goes well beyond that. It neither understands nor respects its staff, and more deeply, seems to be a world of lies and pretense, which is brought home hard every time one must work on a document extolling the company's supposed virtues, which are manifestly different from the ways it actually operates. Any sane person wishes to say "the emperor has no clothes" or "we are working in a madhouse", but of course it is regarded as the cardinal sin to point it out. You are caught between the very reasonable concern about what being in such an environment is doing to your soul and the equally reasonable fear that leaving would be a financial disaster.

    My advice: Don't go there. Stay away. Otherwise, be prepared to be caught on the prongs of a merciless machine.

    Advice to Management

    Seek spiritual counsel before it's too late.


  2. Helpful (1)

    "ASR - Field for 18 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ASR in San Antonio, TX
    Former Employee - ASR in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    Company car, 401K, it's a job.

    Cons

    No loyalty to employees who have worked for the company for many years, no sick leave, and when you are sick, they give you grief, short term disability for legitimate reason denied , expect too much from one person, over worked with no over time. You would have to work numerous hours, not reporting them because you would get in trouble to report them, but you would get in trouble to work them without reporting them, but you would get in trouble for the job not being done in an 8 hour day, which it could not be done in an 8 hour day. Young managers taking over, pencil pushers, they don't have a clue what they are doing. They let me go one day and told me they would pay my 60 hours of vacation time, now they won't pay it!! They are an awful company to work for. I have worked for them for 18 years, and they show no loyalty. I have given up time with family, my kids, and my personal life to try to please them, and they do not care about me as a person. It's all about the numbers!!! Do not work for them. It's a mistake.

    Advice to Management

    Keep your employees who have been loyal to you. Veteran employees have a lot of wisdom to offer. Hire more people. Quit micromanaging. Gervrode if your pencil pushing managers, and hire more people who can actually do the job. Show respect to your employees.

  3. Helpful (3)

    "CRS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Generous PTO, Casual dress atmosphere, 401k, Easy communication with Managers and colleagues. Virtual and in house trainings. Option to work remote at Managers discretion.

    Cons

    The expectations of what this job entails is not clearly communicated during the interview process. The turn overate is at an all time high and employees do not want to come to work because they are being overworked. No additional compensation for advanced skilled trainings. This is more than just taking payments, you are an unlicensed insurance agent that is expected to handle long list of request from employees and agents with in an certain time frame (8 min). Opportunities for growth with in the company are based on favoritism. They compare you to your teammates who may have more skills or more experience and base that off of bonuses instead of your skills and experience. Makes no sense!

    Advice to Management

    Stop changing Metrics at the last minute so people don't get bonuses. Help everyone to get on the same page. Look at middle management. It seems like you don't care at this point so I guess people will just keep leaving.


  4. Helpful (7)

    "Outdated Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Windsor, CT
    Former Employee - Manager in Windsor, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    Time off - 401k match

    Cons

    There is zero loyalty to long time employees. They are dishonest and underhanded. They pride themselves on being an ethical company, but they are anything but ethical.


  5. Helpful (4)

    "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Windsor, CT
    Current Employee - Customer Service Representative in Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Extensive training, they pay you....that's all I can think of for pros...

    Cons

    The pay is decent although below market value for most similar jobs. They promise amazing bonuses for hitting incentives but you don't see those bonuses for about 6 to 8 weeks after you've actually hit the monthly incentive goals. It is an EXTREMELY metrics based environment every second of your day down to how many times you go to the bathroom is measured out and affects how you are viewed as an employee. When hired they make it sound like there is a lot of growth within the company but once you are actually on the job it becomes very apparent that is not the case. They do a lot of external hiring for out of call center jobs. They do offer quite a bit of time off but it is very difficult to actually use that time off if you want a weekend off or even to go on vacation there have been occasions where requested time off months in advance did not get approved all of the time so it has to be taken as "unscheduled time" which counts against you. So if you only like taking Tuesday-Thursday off this is the place for you! Also, they ask for a minumum of a half hour per week overtime when you start but they push you to work more than that so you can "look good to upper management" there will also be certain days that they more or less insist everyone has to work overtime and if you don't it looks pretty bad. It's a very micromanaged environment and can be incredibly soul crushing after a while no matter how happy-go-lucky of a person you may be.

    Advice to Management

    Give people a chance to do something other than the call center your turnover rates in these positions are high because it's a call center job which everyone knows isn't very fun but at least if employees know there's a chance they can actually progress within the company they'll tough it out. Also, "the Hartford way" can use some work don't tell people you're going to have all these coaching sessions and team collaborations just to cancel them because it gets "too busy". If you want to know how to better assist your customers you should probably talk to the people who actually spend their entire day on the phone with them.


  6. Helpful (3)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pto
    Money for school if you are favored
    You don't need to know much to get the job

    Cons

    Since the management change the atmosphere has turned toxic! Unrelenting criticism, unrealistic expectations, in realistic claim loads, hunting of higher paid employees, attempted cuts to benefit package, layoffs, shifting to offshore staff, and constant fear of retaliation if you don't drink the company coolaid. You are forced to take survey about your satisfaction but you are threatened and told how to respond. When you do respond it is the employees fault and they want your plan to fix it. If they want you gone they will find a reason. If they can not find a reason they invent one. Senior staff and top producers from a year ago are gone or been demoted. There are good managers left but they are brow beat into crushing their staff. Many good managers have stepped down. The new managers are horrible! They are dishonest dictator types. Up and coming managers are management pets and suck at their jobs but get promoted anyway. The environment is so crushing that many have taken lower paying jobs just to get out of this place. Stay away!

    Advice to Management

    Chris and John need to pull their head out of the sand. You are losing good people because of the middle managers you have in place. Local management needs to stop being yes men! The good team leaders need to leave before they are shown the door. This is not the one Hartford that Liam left you because you have destroyed it. Stop blaming the employees and pay attention to your survey. You are the problem! Key words you should have seen unethical, dishonest, distrust, looking for other employment, and lack of confidence.


  7. "Overworked with twice to three times the case load in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at The Hartford full-time

    Pros

    Pay is comparable to the industry

    Cons

    Case load is ridiculous and unmanageable compared to the standard in the industry to do good job.
    They want more and more but cannot meet expaectations do to the case load working Morning to night with cases throughout the entire state of Michigan
    Lack of support assistance. Too many files not enough support assistants to get the job done properly.
    Terrible work and personal life balance due to being overworked with twice the case load of others on the field that do not travel throughout the entire state.
    There is no limit to the amount of files assigned and is unmanageable.

    Advice to Management

    Reduce case load and hire more people to have much better results saving the company more money on the long run.

  8. "Regional Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    There was nothing positive about working there.

    Cons

    Micro managing
    No ability to think outside the box
    Sexual discrimination

    Advice to Management

    Eliminate the silo hr departments so oversight can occur across departmental lines


  9. "No White Men"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at The Hartford full-time

    Pros

    They have very intrusive health testing.

    Cons

    They measure "diversity" by sex and skin color. As of the end of 2016 the order came down in at least one area: NO RESUMES FROM WHITE MALES


  10. Helpful (6)

    "Professional Property Adjusters Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Property Claims Representative in Hartford, CT
    Former Employee - Outside Property Claims Representative in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 8 years)

    Pros

    Remote Work is nice. They have a nice logo and ignorant management so you can pay whatever amount you like on a claim to make it go away. The team leaders and Field Managers mostly have no idea how to work a property claim so they won't know the difference. Just my opinion.

    Cons

    All of this is my opinion. The Hartford became the worst in the last 18 months. The company switched outside Property Reps to hourly and are having them work 60 to 80 claims a month. The outside reps now basically stay home all day staring at a computer reviewing contractor estimates. The Hartford is trying to save money by reducing staff, not use IA's and just desk handling anything below $100k. The middle management has been charged with cutting expenses. Never mind the fact the company over pays nearly every single claim now, they saved a couple million on salary while over paying $100 million on claim payments. Since middle management is meeting staff expense cutting goals (while gutting quality staff) they get bonuses while the company gets destroyed.

    Contractors are having a field day though.

    Again, this is just my opinion from working at the Hartford.

    Advice to Management

    Hire some middle management that know insurance, not just certified change agents and auto reps. You made promises when you wrote insurance contracts and you are not keeping the promises you made. I cannot figure out how you still have the AARP contract. All you are doing is gaming the JD Power survey.

    Advice to HR and benefits: Now that the job is awful, the fact that you eliminated the pension, took the cars from reps and branded them and still require payments from adjuster salaries, and bonuses are smaller, you have left no reason to be a loyal employee.

    The only reason you have any outside staff today? Not enough other companies have openings. Again, all of this is just my opinion.


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