The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated May 15, 2017
238 reviews

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2.0
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The Hartford CEO Christopher Swift
Christopher Swift
40 Ratings

238 Employee Reviews

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Pros
Cons
  • Work life balance is deteriorating significantly (in 70 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. "Look elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in New Haven, CT
    Former Employee - Underwriter in New Haven, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    No good reasons to work there. I had to work so much overtime just to keep up. Overall I would say stay away and find another place to work.

    Cons

    You have to work a lot of hours just to keep up with the workload. The Hartford uses you to the max and then throws you out. I wouldn't recommend this company to anyone.

    Advice to Management

    Take it easier on employees. Expectations are not attainable.


  2. Helpful (2)

    "A one-time great company driven into the ditch by incompetent and self-serving senior leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Hartford, CT
    Current Employee - Analyst in Hartford, CT
    Disapproves of CEO

    Pros

    Great for an entry-level person not yet involved in the politics.

    Cons

    Gets harder to function as you move up, as after a while it's about who likes you--not your level of commitment or the quality of your work. Forces around you can hold you back from even completing assignments--let alone getting promoted..

    Advice to Management

    For heaven's sake, look around at the extremely poor leaders you have moved into very senior positions and the mass exodus it's causing; even at the Vice President level. This used to be a great company where employees were motivated to go to the mat for the company. Now, all employees do is talk about how bad it is. New high-ranking "leaders" come on board, bring their cronies from their prior companies and run the place into the ground. Drop the outsourcing and cultivate internal talent and employee loyalty. The place has turned into a disaster.


  3. Helpful (2)

    "Meh."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Santee, CA
    Current Employee - Customer Care Representative in Santee, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The time off plan is pretty decent

    Cons

    The better you are at the job the worse they make it for you. If you are an idiot then you get paid more and don't have to work as hard (because they don't require you to go through the next step in training). Unfortunately, I'm not an idiot.

    Advice to Management

    Maybe try not to hound the employees so much to meet the numbers. Based on the model you have set up, if everyone does an excellent job, far exceeding standards, then what that means is that even though I may have been exceeding in every metric I will still run the risk of getting canned, for being near the bottom of the list of others who were excellent. I dunno, the whole model you have just seems pretty stupid to me, to be quite frank.


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  5. "Greats Sales, Problems supporting the sale"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Claims Adjuster in Syracuse, NY
    Former Employee - Outside Claims Adjuster in Syracuse, NY
    Approves of CEO

    Pros

    As insurance companies go, Hartford is a good company, overall. From personal and business insurance, its got a great product to sell, especially compared to other policies out there. Pay was fair and they had even adjusted mine upward for cost of living during a move. Then later, unrequested, they raised my salary when it was discovered during the hiring of new employees that mine was out of line and too low.

    Cons

    The Hartford is too top heavy in management and to controlled by the home office management team with little knowledge or control allowed at the field level.

    Advice to Management

    Allow lower management more control and authorization to do their job manage their teams.


  6. "Ready to be a robot?"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Woodbury, MN
    Former Employee - Service Specialist in Woodbury, MN
    Doesn't Recommend
    No opinion of CEO

    Pros

    Experience in a good industry. Finance and investments are very complicated issues and learning as much as possible from a successful organization is a good idea. Unfortunately, advancement is tremendously difficult at Hartford.

    Cons

    Everything is scripted. It's a heavily regulated industry, of course, but a monkey could be trained to follow a script.

    Advice to Management

    Why hire educated and ambitious people if you're going to force them all to act the EXACT same way? Cut costs and hire high school grads. Individuality is not important to upper management at all; cookie-cutter, robot-like employees are what they're looking for.


  7. "Not a great place to work right now, anxiety is high, morale is low"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst
    Current Employee - Senior Financial Analyst
    Doesn't Recommend
    Approves of CEO

    Pros

    Good pay compared to other insurance companies so if you're just interested in the money this is your place

    Cons

    Financial instability in current market has people questioninh if HIG will be around in the future so job security is low. Many people are worried about losing jobs. Hopefully the jobs that are eliminated will be the right ones. Thers is a lot of fluff in this huge company that should be cut

    Advice to Management

    Rethink your executive pay in this market. It is unfair for executives to be getting huge bonuses when the company is losing so much money


  8. Helpful (1)

    "Inside the Matrix..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Hartford, CT
    Former Employee - Senior Financial Analyst in Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good pay relative to competitors. Most of your co-workers will be "good" people that you would be happy to associate with. Social skills are a must

    Cons

    Poor IT infrastructure and matrixed organization makes it difficult to actually accomplish anything. Because of "the matrix," projects languish for years as getting "signoffs" takes months. Often, you will have responsibility without the authority to make things happen.

    Advice to Management

    Replace your entire HR organization. You cannot identify the talent you have or find the talent you need.


  9. Helpful (1)

    "Look Elsewhere unless you are looiklng for a factory worker experience in the insurance industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Middle Market Sales Customer Service Representative in Charlotte, NC
    Former Employee - Middle Market Sales Customer Service Representative in Charlotte, NC
    Disapproves of CEO

    Pros

    Company spends considerable resources on information systems; Benefits are good for industry.

    Cons

    Human Resources at local level does not support employees in advancing their careers with the company. There is a class system in place with those in the sales organization at the top making it difficult for employees in other areas to be considered for advancement opportunities. If pursuing a positioni, do not count on human resources to make the process any easier even if you are a top rated employee with outstanding reviews and higher than average pay increases. There is also a strong tendency to pursue inexperienced outside hires over those with experience within the company. The company has invested heavily in employee monitoring- recording all phone conversations, all computer use, and documentation of time spent performing tasks, etc. Essentially applying call center technologies to all employees while selling the notion the purpose is to "train you to perform your job better" That is not the focus of its use. The company can be strict on time off--if in a large department some managers will impose their own rules on taking time off such as no scheduled leave during December; requiring expenses to be submitted within two weeks (or they will not be paid) when the corporate policy is 30 days.

    Advice to Management

    Discontinue use of call center technology for non call center jobs. Improve opportunities for advancement


  10. Helpful (1)

    "Nice place to visit, but you wouldn't want to stay there."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Farmington, CT
    Former Employee - Claims Adjuster in Farmington, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have flexible schedules and there is no expectation to work late and put in long hours. In fact, they push you out the door at the end of your shift to avoid paying overtime. Managers are nice and there is a sense of community. The facilities are also nice. The cafeteria is a big plus and the food service company is good.

    Cons

    Salaries are far below what competitors offer. Some departments have very poor training. In fact, they pretty much throw you into the job and let you figure it out as you go. Coworker competence is low. Work is stressful and there's plenty of it. There is not much opportunity to exercise independent judgement.

    Advice to Management

    Develop a training program and attract better applicants by raising salaires.


  11. Helpful (1)

    "Stronger Middle Management needed in GRP"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - GRP LTD Claims Analyst in Windsor Locks, CT
    Current Employee - GRP LTD Claims Analyst in Windsor Locks, CT
    Recommends

    Pros

    Teams work together. People are friendly. Benefits are satisfactory

    Cons

    Middle Management is disorganized and disconnected. Extremely process oriented and metric heavy. Understaffed and unfair compensation for this type of production. This should not be an exempt position with the amount of extra hours needed to satisfy metrics in place. GRP does not get the support by the Network it should. Turnover is unbelieveable.

    Advice to Management

    Include those doing the work to create realistic measures. Management should know the product and have experience in processing to understand how to manage workloads and create a solid staffing model. Better communication and follow through with feedback.


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