The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated March 20, 2017
141 reviews

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The Hartford CEO Christopher Swift
Christopher Swift
41 Ratings

141 Employee Reviews

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Pros
Cons
  • Work/Life balance has slowly shifted negatively due to high employee turnover and not hiring new replacements (in 62 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. Helpful (2)

    "Worst company I've ever worked for in my 25 year career. They sucked the life out of me."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in Alpharetta, GA
    Former Employee - Underwriter in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    People, remote work possibilities are there and that is a very big pro. Done of the people are wonderful, others are miserable.

    Cons

    Unreasonable expectations for employees to work days/nights/weekends just to keep up with workload. Management doesn't care or won't go to bat for the health of the team.

    Advice to Management

    Listen to your team, those in the trenches, and TRUST them when they repeatedly voice the need for more hires to handle workloads. What a joke. Have never been so micromanaged in my entire life. Zero concept of work/life balance. Management is ignorant. Systems antiquated. Worst decision I ever made was to join this company. Should have stayed where I was.


  2. Helpful (1)

    "Never-ending Expense Cutting and Stealth/non-stealth Layoffs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    the parking (albeit very far away) is free

    Cons

    too many senior managers, too many people who have been at the company for 20+ years with huge compensation packages that do not do any actual work and are vicious in protecting their fluff jobs; lack of senior leadership; no vision or direction for the company, just constant efforts to reduce expenses to be almost competitive with other P&C carriers

    Advice to Management

    act more decisively. if you announce mass layoffs, do not spend two years conducting them. have a vision for the future and try to engage your employees instead of threatening them with RIFs. remove the tedious layers of useless middle management.


  3. Helpful (2)

    "Watch your back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time

    Pros

    Very good people work there and depending on your division/unit, there could be a good culture

    Cons

    Constant reorgs and "cost savings" cuts

    Advice to Management

    if you expect loyalty from EE's than you should reward loaylty


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  5. Helpful (7)

    "The Hartford was once a great company to work for...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Underwriter
    Current Employee - Senior Underwriter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Great employees - however, the best have left, or are preparing to leave.
    Good PTO structure.
    Competitive pay/salary - not worth the long hours, demands and overall lack of work/life balance.

    Cons

    The Hartford was the BEST company to work for, for many years. Unfortunately, changes in senior leadership has destroyed the company from the top down. Fear based management, micro-managing leaders and unqualified senior leaders have led to the downfall of this once great company.

    Advice to Management

    The Board of Directors needs to require a full overhaul of upper management, if this company is to survive. Threats and a punitive work environment does not help to retain "top talent". Amending the bonus structure AFTER the year has been completed, with new metrics, only speaks to the current mindset of senior leaders and the fact the company is not quite as ethical as they tout. The ship is sinking.


  6. Helpful (2)

    ""But you have work/life balance because we let you work those 50 hours from home."-my former supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical
    Former Employee - Clinical
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford (More than a year)

    Pros

    Remote opportunities
    Values and rewards community service even for remote workers

    Cons

    My supervisor had me work over to complete his/her work and then entered into files as his/her own. This was not a case of delegation.

    Bonus program pits employees against each other which if you have a particularly evil supervisor he or she will exploit to no end.

    Training and standards are subjective and inconsistent.

    Micromanagement, constant pointless meetings, and more micromanagement. Did I mention micromanagement?

    You are expected to work 50+ hours a week. If you need time off during the week, it does not matter if you have worked over 40 hours, if it's during business time you will take PTO.

    Regarding the 50+hour work week. My supervisor told me that I had work/life balance because I got to work those 50 hours from home.

    IT is horrendous to the point of impacting your productivity if you are remote.

    No coverage when you are out for less than 3-5 days. And if your team lead is feeling petty and vindictive no coverage for the 3-5 days. That day off you want to take? Sick child? You pay for it.

    Advice to Management

    Restructure your antiquated management style and system. Standardize quality metrics and oversee mid-level managers such as team leads. Mid-levels need to not run teams unchecked. Improve IT.


  7. Helpful (5)

    "Risk Engineering - Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Engineering Consultant in Field, NM
    Current Employee - Risk Engineering Consultant in Field, NM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Good starting salary, PTO (although health benefits are quickly eroding)
    Work from home
    Company car

    Cons

    Ignore the bogus 5-star reviews. This company is toxic.

    New "bonus" program actively pits you against your co-workers. Morale is worse today than anywhere I have ever worked (opposite of 10 years ago at Hartford). Management at all levels above field manager are uninspiring and only concerned with job security. Low morale somehow becomes our fault for not drinking the Kool aid. Metrics have nothing to do with helping insureds or our underwriters. Risk engineering management insists that their systems are amazing despite overwhelming evidence to the contrary.

    Advice to Management

    If the goal is to reduce expense ratio, adding layers of management, onerous systems, mindless paperwork, and self-eggrandizing "success stories" is counterproductive. Listen to your employees. We take surveys and the results are ignored. This company will be acquired unless leadership actually starts leading - not just rehashing what they did at their old company.


  8. Helpful (5)

    "very political"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Analyst in Hartford, CT
    Former Employee - Actuarial Analyst in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    competitive benefits at least in actuarial

    Cons

    very political environment, your merits will be overlooked if you're a minority


  9. Helpful (4)

    "Beware the fake reviews.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Allentown, PA
    Former Employee - Customer Service in Allentown, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    You get to go home at the end of the day.

    Cons

    This company is turning toxic at an astounding rate. They've stopped caring about the employees and started playing the blame game. Finding shortcuts to eliminate bonuses (that were included as part of projected salary during hiring) and generally self destructing beautifully.

    They're also sprinkling false reviews to try and make themselves seem a bit palatable. You can spot them. They're short, and say "nothing is wrong lol".

    Advice to Management

    Grow up. Treat your employees like adults.

    Some things you should note:

    - Don't stick to this "there's not a queue" line. We all went through training and know you can assign calls to specific agents.

    - Reward all of the agents who have stuck with you as you've skyrocketed rates and laughed while they try to write business to earn a living wage.

    - Take responsibility for YOUR mistakes.


  10. Helpful (3)

    "Clinical staff poor upper managment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Very nice coworkers , remote worker option

    Cons

    You must work at minimum 60 hrs per week to meet benchmarks. You will need to work 70-80 hrs per week to exceed benchmarks. They cannot keep clinical staff due to the extremely high work load, yet they upper management refuses to look at the situation . They just keep hiring more and more new hires who last about 6 months and leave. Employee surveys come back as below average and then staff are punished by extensive weekly meetings to keep going over the topics ie we are responsible for poor outcome on surveys. Everything is constantly nit picked to death with quality scores..no time to actually do the work but instead do petty work so that another new report can be run to show how poorly the worker bees are performing.

    Advice to Management

    Stop wasting time and money on employee surveys. Upper management needs to take responsibility for the outcome of surveys. Money is wasted by continuing to hire new staff who last a few mos and leave due to poor management. Young talent is not going to be abused, they can find better opportunities elsewhere Great talent walks right out the door and no one works on the problems . Work to retain employees by actually paying attention to surveys. This was a great company to work but everything changed about 2 years ago and it has steadily declined.


  11. Helpful (6)

    "Easily the most stressful work environment I've ever encountered"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ability Analyst in Lake Mary, FL
    Former Employee - Ability Analyst in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    Decent pay, 9-5 hours for those that want a steady schedule, nice offices.

    Cons

    Stressful, management is inept, training is lacking & leaves you unprepared for the demands, the workload is overwhelming and unfair (if your team member doesn't finish their work and you do, YOU have pick up their slack in the name of being "One Hartford"), no culture, you'e just a cog in the wheel of a massive company that only see dollar signs. Multiple employees in the Short Term Disability department went out of work on disability and mental health leaves due to the stress and exhaustion of the job, and mgmt did nothing about it. If you're a corporate, soulless drone, this is the place for you. Layoffs are also happening, so the company is likely beginning to tank due to the lack of leadership and total disregard for their employees, current or former.

    Advice to Management

    Stop working your employees like slavers and have some compassion for the difficult and tedious jobs we have. Stop being so concerned with your metrics that you treat your analysts like numbers and not people with lives and emotions.



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