The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated May 24, 2017
1,343 reviews

Filter

Filter

Full-time Part-time

1,343 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance is deteriorating significantly (in 70 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. Helpful (1)

    "sweat-shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Woodbury, MN
    Former Employee - Anonymous Employee in Woodbury, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    location was close to home

    Cons

    no work-life balance; senior management totally out of touch with reality within the workforce

    Advice to Management

    get a clue


  2. Helpful (1)

    "Initially okay, became a nightmare when home office management was taken over by people from Progressive Insurance."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Farmington, CT
    Current Employee - Anonymous Employee in Farmington, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Competitive compensation, benefits and paid time off.

    Cons

    Cronyism and favoritism are rampant, from middle management to senior management. Management ranks are bloated with far too many people. Most are pleasant, yet nearly all are incompetent, some are unethical and dishonest. Promotions go to boot-lickers, butt-kissers and those who worked at Progressive Insurance. The consequences of poor management decisions are blamed on employees. Management never wants to hear the truth about their bad decisions. For example, the employee survey is a sham. A credible employee survey would be handled by an outside firm, and only senior managers would be accountable for the results. Instead, the current survey is conducted by asking the fox if he is raiding the hen house. The CEO seems sincere, but is apparently oblivious to the infestation of incompetence among the management ranks beneath him.

    Advice to Management

    Fire unethical and incompetent managers. and immediately begin zero tolerance for incompetent managers at any level. Establish a true ombudsman department that reports directly to the CEO. The current ombudsman is ineffective. CEO should independently confirm all critical communications from levels beneath him. The Hartford will remain doomed to mediocrity, if he fails to deal decisively with the current infestation of management incompetence.


  3. Helpful (2)

    "NO work/life balance."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ability Analyst in Maitland, FL
    Former Employee - Ability Analyst in Maitland, FL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent compensation overall. Benefit package good. Most of my co-workers were some of the best I've ever worked with.

    Cons

    Don't believe the buzz words -- there is absoloutely NO work/life balance. You get lots of PTO time, but you can forget ever being able to take any.
    Technology outdated.
    Processes and metrics are set up to work against you and create an "every man for himself" environment, instead of one of teamwork.
    Unrealistic metrics.
    People are afraid to get up and go to the bathroom.
    Always worried who is going to be fired next or who is going to "snap" next.

    Advice to Management

    Senior and middle management needs to try doing the job of any Ability Analyst for a month. It would change their perspective entirely. Stop managing by fear and intimidation.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "No senior leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Projectmanager in Hartford, CT
    Former Employee - Projectmanager in Hartford, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sommetimes embraces new technology in some areas

    Cons

    Constantly downsizing, no vision, not open to new approaches

    Advice to Management

    Stop worrying your staff to death


  6. Helpful (4)

    "Over worked & Under paid."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Phoenix, AZ
    Current Employee - Claims Adjuster in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good amount of paid time off and a long history of having a salid business name. Or course now they are ruining that name, by trying to cut corners.

    Cons

    Under paid compaired to other companies
    Work load is much larger then compairable companies
    Zero respect from management.
    Most of middle management has no idea what they are doing.

    Advice to Management

    Stop trying to squeeze your exsiting employees for every possible amount. The work enviroment is frantic & stressed out because of the unrealalistic expectations.


  7. Helpful (1)

    "Mix of good people and poor leadership since 2008"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Claims truly cares about the insured
    Underwriters have great environment to learn
    Positions and opportunities in risk management
    Continuous improvement culture in claims and operations

    Cons

    Very difficult to overcome capital and reputation overhang from variable annuities fiasco, receipt of government bailout, and long term underinvestment in IT systems and talent.

    Advice to Management

    Stop hiring Bank of America alumni.


  8. Helpful (4)

    "ok to work if you want to be just a number"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Southington, CT
    Former Employee - Customer Care Representative in Southington, CT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    benefits ok, benefits start day one, fair amount of time off

    Cons

    You are just a number, take customer calls 8 hours straight a day, make sure your call is no longer than 7 minutes, just get the customer off the call and make sure they don't call back within 30 days. Answer all their concerns on home and auto within those 7 minutes. Make sure you are following every single guideline in the ridiculous "folio" (understand it's been changed to a more difficult program) they expect you to read, line-by-line, document the customers file, and check their billing all at the same time..very stress-full. They micro-manage every single call. Could care less about seasoned workers. Turnover is overly high, new people make same or more as people that have been there for years. Raises are almost non-existent.

    Advice to Management

    Get your heads out of your a$$. Had 4 supervisors in one year that didn't know squat about what the reps do. Keep outsourcing to India, instead of keeping jobs in the United States. Hopefully AARP will find a decent honest company to do business with on their next contract.


  9. Helpful (2)

    "Smoke and Mirrors"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    I care about the people I service. If I can find ways to navigate 'the Hartford system' in order to give customers a better product or experience, or blunt the negative impacts to their finances, I enjoy doing so. It makes my job worthwhile.

    Cons

    There is an enormous disparity that exists between HR policies and the administration of same. As an employee, I am astutely aware that I am treated as a number, not a valued contributor or individual. The pay is poor while the performance expectations are very high. The work-life balance they trumpet is smoke and mirrors. It's all about them.

    Advice to Management

    Tell the truth. Own up to mistakes and make things right. With your employees and with your customers. Projecting blame is dishonorable.


  10. Helpful (1)

    "Was excellent (several years ago), then management changed, pressure and job demands increased to hellish levels"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Trial Attorney in Glendale, CA
    Former Employee - Senior Trial Attorney in Glendale, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    T he benefits package and pay scale are good (for in-house positions); although even those are now under attack.

    Cons

    They are taking shortsighted "do more with less" philosophies to extreme levels, imposing work levels and arbitrary deadlines that cannot be satisfied, while offering as little support as possible for the tasks.

    Advice to Management

    Listen to the advice given by field-level personnel regarding staffing and work levels.


  11. Helpful (2)

    "Crooked liars"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at The Hartford full-time (More than 3 years)

    Pros

    Some good people trying to right thing

    Cons

    Political, sniping, incompetent leaders and hr execs---unethical, tarp taking zeros

    Advice to Management

    Blow it up


Showing 1,343 of 1,379 reviews
Reset Filters