The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated July 25, 2017
1,386 reviews

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1,386 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (1)

    "An excellent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Windsor, CT
    Current Employee - Customer Care Representative in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    You are rewarded for doing well. There is plenty of support to help you achieve your goals. Your success is their success. You will get back what you put into it.

    Cons

    None that I can think of at the moment.


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Windsor, CT
    Current Employee - Anonymous Employee in Windsor, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (Less than a year)

    Pros

    My co-workers and managers make it worth coming to work

    Cons

    There are really no cons at this time

  3. Helpful (4)

    "Don't bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Windsor, CT
    Current Employee - Customer Service Representative in Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Extensive training, they pay you....that's all I can think of for pros...

    Cons

    The pay is decent although below market value for most similar jobs. They promise amazing bonuses for hitting incentives but you don't see those bonuses for about 6 to 8 weeks after you've actually hit the monthly incentive goals. It is an EXTREMELY metrics based environment every second of your day down to how many times you go to the bathroom is measured out and affects how you are viewed as an employee. When hired they make it sound like there is a lot of growth within the company but once you are actually on the job it becomes very apparent that is not the case. They do a lot of external hiring for out of call center jobs. They do offer quite a bit of time off but it is very difficult to actually use that time off if you want a weekend off or even to go on vacation there have been occasions where requested time off months in advance did not get approved all of the time so it has to be taken as "unscheduled time" which counts against you. So if you only like taking Tuesday-Thursday off this is the place for you! Also, they ask for a minumum of a half hour per week overtime when you start but they push you to work more than that so you can "look good to upper management" there will also be certain days that they more or less insist everyone has to work overtime and if you don't it looks pretty bad. It's a very micromanaged environment and can be incredibly soul crushing after a while no matter how happy-go-lucky of a person you may be.

    Advice to Management

    Give people a chance to do something other than the call center your turnover rates in these positions are high because it's a call center job which everyone knows isn't very fun but at least if employees know there's a chance they can actually progress within the company they'll tough it out. Also, "the Hartford way" can use some work don't tell people you're going to have all these coaching sessions and team collaborations just to cancel them because it gets "too busy". If you want to know how to better assist your customers you should probably talk to the people who actually spend their entire day on the phone with them.


  4. Helpful (2)

    "The Hartford Financial Services Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Hartford, CT
    Former Employee - Director in Hartford, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Hartford (More than 10 years)

    Pros

    A solid, well-run company that went through some hard times, but seems to be headed in the right direction (if their stock price is any indication). Was very proud of how diverse and inclusive the company is.

    Cons

    Despite significant Work/Life Balance discussion and efforts on the part of senior management to address it, there remains a culture of "work till you drop" (at least that was my experience).


  5. "Nice company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They care about training in their ECLDP program.

    Cons

    Limited in travel for work.


  6. "Senior accountant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Great benefits and hours are flexible

    Cons

    Little pathway to promotion


  7. Helpful (1)

    "Not great for young-intelligent-ambitious workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    (1) Can succeed with minimal effort (2) Work Life Balance

    Cons

    A complete wasteland for intellectuals

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    It's a great company to work for. Good pay and benefits. Has been rated the most ethical company several years in a row.

    Cons

    Recently they have ended the RWP, which is little disappointing.


  9. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pto
    Money for school if you are favored
    You don't need to know much to get the job

    Cons

    Since the management change the atmosphere has turned toxic! Unrelenting criticism, unrealistic expectations, in realistic claim loads, hunting of higher paid employees, attempted cuts to benefit package, layoffs, shifting to offshore staff, and constant fear of retaliation if you don't drink the company coolaid. You are forced to take survey about your satisfaction but you are threatened and told how to respond. When you do respond it is the employees fault and they want your plan to fix it. If they want you gone they will find a reason. If they can not find a reason they invent one. Senior staff and top producers from a year ago are gone or been demoted. There are good managers left but they are brow beat into crushing their staff. Many good managers have stepped down. The new managers are horrible! They are dishonest dictator types. Up and coming managers are management pets and suck at their jobs but get promoted anyway. The environment is so crushing that many have taken lower paying jobs just to get out of this place. Stay away!

    Advice to Management

    Chris and John need to pull their head out of the sand. You are losing good people because of the middle managers you have in place. Local management needs to stop being yes men! The good team leaders need to leave before they are shown the door. This is not the one Hartford that Liam left you because you have destroyed it. Stop blaming the employees and pay attention to your survey. You are the problem! Key words you should have seen unethical, dishonest, distrust, looking for other employment, and lack of confidence.


  10. "Budget Consultant"

    StarStarStarStarStar
    Former Employee - Budget Consultant in Hartford, CT
    Former Employee - Budget Consultant in Hartford, CT

    I worked at The Hartford full-time (More than 10 years)

    Pros

    The company's commitment to community is a great plus

    Cons

    Not fostering loyalty from the employees by too much job outsource the country.

    Advice to Management

    Last Year at Employer is not listed. It was 2001


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