The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated December 16, 2017
1,493 reviews

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  1. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at The Hartford full-time

    Pros

    Good benefits and excellent training

    Cons

    Pay could be more competitive


  2. Helpful (3)

    "Property claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    Great teammates and managers.

    Cons

    Claims volume is a joke. The amount of meetings is out of control. Way too much time spent meeting and talking about handling claims, not enough time to actually do the job. They are squeezing every minute out of every day in an attempt to handle more claims with less people. It's frustrating when you want to do a good job, and give policy holders the attention and respect they deserve. The company places too many obstacles in your way. Pretty sure customer service is just a catch phrase and not an actual priority.

    Advice to Management

    Get more adjusters. Listen to the ones you have. You have talented people but you make them hate their jobs. It's not all about metrics and spreadsheets. Your "Hartford Way" is sending you off in a quagmire of numbers and statistics that are meaningless when customers are complaining, and adjusters are leaving.

  3. Helpful (1)

    "Overworked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in Sacramento, CA
    Current Employee - Claims Analyst in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Flexible work hours for appointments. Great starting PTO balance.

    Cons

    Terrible medical benefits package. Unkept promises, almost never keeping their word. Constant changes in the management team which cause confusion for staff. Communication issues between management. Staff are never recognized for their hard work and over time. Salary is low for the expected work completed and extra projects.

    Advice to Management

    Recognize your staff and the turn over rate will decrease. Stick with a plan for more than a month to review if it is working. Compensate your employees well and they won't look for other options.


  4. Helpful (1)

    "Additional benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Phoenix, AZ
    Current Employee - Supervisor in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    The company is great with community service and giving back.
    Flexible schedules with remote work options are available.
    The company has competitive salaries, bonus structure, and benefits.

    Cons

    Much of your bonus benefits are dependent on catastrophic activities that are not controllable, but such is the industry.
    Some departments work in silos adding difficulty to customer service.
    Some company technology seems outdated comparatively with other large companies


  5. Helpful (1)

    "Building Careers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operations Manager in Oklahoma City, OK
    Current Employee - Sales Operations Manager in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    Management will meet you are YOUR level of commitment to your career. Unfortunately employees expect to be a manager in a year and that is not realistic. But - do your work, grow in the role that you have and be the best every day, work our your growth and development plan with your manager and work it. Good things will happen if you are patient and diligent.

    Cons

    While we say we are open to remote work, all recent advanced roles are only located in Windsor! HIG this is a backwards move!

    Advice to Management

    Continue to build remote work opportunities! There are a vast majority of talented staff that are just not able to relocate to a hub or home office. We are missing out on top talent.


  6. Helpful (1)

    "I feel fully engaged and enabled working for The Hartford."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Damage Assessment in Phoenix, AZ
    Current Employee - Property Damage Assessment in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Work life balance is sought by leadership. I’m able to work remotely and that makes all the difference with my family.

    Plenty of opportunities to grow one’s career. I know The Hartford is vested in my future and success. There are several accelerated development programs to take advantage of.

    I was able to take advantage of the student tuition assistance program.

    Healthy PTO, especially with tenure

    There is a safe environment to express ones ideas and opinions. Senior leaders are transparent and lend an ear to any bottom up learnings/opinions.

    Company has bright future.

    Cons

    Fair amount of North East think without considering full spectrum of views.

    Continual opportunities to alleviate obstacles to front line staff.

    Advice to Management

    Pros far outweigh the cons. I know upper management cares and wants to do a good job across all mediums. Please continue your efforts to ensure a continued happy workforce. I couldn’t be more proud to be aligned with such a well rounded company.


  7. Helpful (2)

    "Work comp case managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work Comp Case Manager in Vermilion, OH
    Former Employee - Work Comp Case Manager in Vermilion, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    Health insurance, 401k and personal time. However, using p-time requires extra time at work before and after time off. Often not worth it.

    Cons

    No management support. All about the numbers. Value quantity over quality. Mgmt not trained nurses and only cater to their bosses so they move up the chain. NCMs treated like bottom of the totem pole.

    Advice to Management

    Review workloads before piling on new claims.

  8. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Remote work, substantial paid time off, great health insurance

    Cons

    Micromanagement by middle managers, less than competitive pay, strict underwriting makes it difficult to sell

    Advice to Management

    Take care of your employees first


  9. Helpful (3)

    "Good Job and Good People but Still Growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Sales in Scottsdale, AZ
    Current Employee - Personal Lines Sales in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (Less than a year)

    Pros

    Beautiful facilities that are brand new and really modern.
    Good people that want to help and are good to work around. Management really tries to help and they are changing a lot to make it better.
    Systems are easy to use especially compared to several other insurance companies I have worked for.
    Management does a lot to show appreciation and you can tell they are really trying especially with some of the recent changes.

    Cons

    Training needs a lot of work but to be fair the people try. if you do not have a license from a previous employer get ready you have to figure it out for yourself.
    The site is fairly new so they are still figuring some things out.

    Advice to Management

    Get more calls especially at night. Keep listening to employees and making the changes that you have been.


  10. Helpful (1)

    "Solid company, thinks it has great history but it is very slow moving internally"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    Good PTO benefit! Salaries seem pretty average. Easy to skate by and cruise.
     Finally clearing out the old old school mentality and personalities

    Cons

    Slow moving internally, tough to get much done. HR is terrible


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