The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated May 22, 2017
1,341 reviews

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Full-time Part-time

1,341 Employee Reviews

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Pros
Cons
  • Work life balance is deteriorating significantly (in 70 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. Helpful (2)

    "Clinical case manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Nurse in Manlius, NY
    Current Employee - Clinical Nurse in Manlius, NY
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Bonuses when the company does well. Great 401k match, work from home, salary decent. Health benefits only okay. But have other benefits for your family that are nice.

    Cons

    This used to be a really great company to work for. Work life balance is deteriorating significantly. Even working from home is not a benefit when you have to work 12 hour days and on your time off to keep up, even as a strong performer. Performance reviews are not consistent or fair which impacts your raise and bonus. Staff who have been with the company for a long time are not held accountable for their negative behaviors and favored. And middle management is useless because they work long hours and are getting paid salaries the same and sometimes less than the the staff they have to manage. Why stay a leader when you are handing out $8000 bonuses to your staff but only getting $3000. No incentive to progress your career or take on extra responsibilities because your work load isn't adjusted accordingly.

    Advice to Management

    People should not be allowed "special" work assignments and rewarded for outstanding production when all they work on are easy "triage" files. This skews metrics and negatively impacts the remaining clinical staff. Changes should be made before all truly strong talent leaves. And reward team leaders by paying them what they are worth and giving them time to actually lead
    And develop their staff. Why bother having an employee survey if you make your employees fix your problems for you.


  2. "Great People and Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    People, culture, work environment, office space and contemporary real estate.

    Cons

    Smaller insurance company, earnings pressures.

    Advice to Management

    Keep a clear strategy


  3. "Outside Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Claims Representative in West Palm Beach, FL
    Former Employee - Outside Claims Representative in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Company Car, bonus. 20-days vacation

    Cons

    Small settlement authority. Impossible deadlines, large territory. Too many meetings and continuing education courses diminishes the time available to actually do the job. You must write an estimate on site and get settlement on site all within a small time frame. Outside claims reps are expected to close 10 claims per week. turn-around time is less than 7 days, not allowing enough time to complete a claim assignment and meet their rigid quality review standards.

    Advice to Management

    Listen to employee concerns about large territories and drive times. That must be factored in with their metrics for meeting deadlines. There needs to be a better work/life balance.


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Oklahoma City, OK
    Former Employee - Administrative Assistant in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    Great Place to Work! Family type atmosphere!

    Cons

    Couldn't find a job to work from home


  6. Helpful (1)

    "The Harford"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Liability Claims Representative in Aurora, IL
    Current Employee - Liability Claims Representative in Aurora, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Work from home, management support, pay, benefits

    Cons

    Adjusters have a heavy case load

    Advice to Management

    Hire more adjusters


  7. Helpful (2)

    "Customer Relationship Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relationship Specialist in Charlotte, NC
    Former Employee - Customer Relationship Specialist in Charlotte, NC

    I worked at The Hartford full-time (Less than a year)

    Pros

    Your benefits are available the first day you start. Friendly trainer and coworkers in training class.

    Cons

    30 minute lunch, a lot of the underwriters have nasty attitudes, the pay is low for EVERYTHING they want you to do in the Customer Relationship Specialist role. The training was 15 weeks but even with the training being that long, a lot of us still felt unprepared.

    Advice to Management

    Increase the pay for this role to at least 40k and the turnover rate may decrease.


  8. "customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Custo in San Diego, CA
    Former Employee - Custo in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    great vacation, a stock option also matching retirement

    Cons

    Glass top, Micro Managed and Metric System that's rigged

    Advice to Management

    Change Metric System to where a CSR can actually be evaluated fairly.


  9. "Good company to work for!"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA

    Pros

    They give good benefits. Generous PTO with option to buy more every year. Wonderful Team Leaders. Work like balance . Room for growth and opportunities.

    Cons

    Micromanaging. Every move you made is being timed. But that is how call center it. They expect excellent results with mediocre training.

    Advice to Management

    I hope they would change the call reviews. We try our very best to give our customers great service but you missed one thing and you're ding for it. It makes us feel like a failure.


  10. Helpful (4)

    "Solid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Paul, MN
    Current Employee - Customer Service Representative in Saint Paul, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    There are decent wages. The benefits are okay. Solid corporate structure. The organization outside of annuities is stable.

    Cons

    Weird culture. There are company behaviors that affect your performance that managers don't follow. Reviews are based against peers so even if you are successful, you may get a poor review based on the manager level politics and how they rank. Not a lot of time for development.

    Advice to Management

    Care more and give managers more time to lead and help the employees develop.


  11. Helpful (1)

    "401k repayment had to be mailed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greeneville, TN
    Current Employee - Anonymous Employee in Greeneville, TN
    Doesn't Recommend
    Negative Outlook

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Its easy to contribute and take out loans

    Cons

    The only way to repay loan is to fill out a form send to your main office with either casher check or money order they wont let you pay online you have to mail it in which is a lot longer process than needed

    Advice to Management

    Allow online payment for loan repay


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