The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated July 19, 2017
1,386 reviews

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1,386 Employee Reviews

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Pros
Cons
  • Work life balance is not very good (in 73 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at The Hartford full-time

    Pros

    Great Culture, Good Benefits, Continuous Improvement

    Cons

    Work life balance is not very good.


  2. "Regional Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than a year)

    Pros

    There was nothing positive about working there.

    Cons

    Micro managing
    No ability to think outside the box
    Sexual discrimination

    Advice to Management

    Eliminate the silo hr departments so oversight can occur across departmental lines

  3. "Overworked with twice to three times the case load in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at The Hartford full-time

    Pros

    Pay is comparable to the industry

    Cons

    Case load is ridiculous and unmanageable compared to the standard in the industry to do good job.
    They want more and more but cannot meet expaectations do to the case load working Morning to night with cases throughout the entire state of Michigan
    Lack of support assistance. Too many files not enough support assistants to get the job done properly.
    Terrible work and personal life balance due to being overworked with twice the case load of others on the field that do not travel throughout the entire state.
    There is no limit to the amount of files assigned and is unmanageable.

    Advice to Management

    Reduce case load and hire more people to have much better results saving the company more money on the long run.


  4. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent
    Current Employee - Insurance Sales Agent
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    PTO is insane (96 hours day 1)
    Work from home option
    Managers are generally good (generally), competent
    Speedy promotion process for some

    Cons

    Metrics system is unrealistic
    Horrible healthcare premium for OK coverage
    No raises this year :(
    Horrible technology
    Impossible promotion process for others

    Advice to Management

    At interview they have managers telling people how simple promotions are going to be without telling them about the difficulty of the 5 point metrics process. Metrics scoring is like a juggler keeping all 5 balls in the air at the same time. It's the sales call scoring system. It has to be right on the 6 mo. review in order for a person to be promoted. Something is liable to fall, but they're welcome to apply again in 6 mos. IF the position is still available, IF your number are up. Also, one would have to be "mentored" by that manager from that other department you want to be promoted to for another period of time IF that manager has the time for all that and feels you're a good "fit". Of course all that could be bypassed if he/she likes the same sports team or already knows you outside the company, likes you, or if you have the better credentials (i.e., a Master's in the field or something). In other words, yes, some people are favored. I've seen it. Come in and in 2 months... BAM... promoted. Don't work here unless the job you apply for is probably the one you want for a while is all I'm saying.

    Everything else I read about The Hartford, not wanting people but robots is true. It's an old company hinged on old values. It's not looking for superstars, I get that, but it's not looking to give up any money either. No promotions, no raises, and no commissions. It's not a salespersons place to be anymore. If you're in sales, keep walking.


  5. "Opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subrogation Handler in Orlando, FL
    Current Employee - Subrogation Handler in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    PTO as of day 1.

    Cons

    Health coverage sucks. Could be better

    Advice to Management

    Stop being passive aggressive


  6. "A company that has stopped valuing employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director
    Current Employee - Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time (More than 10 years)

    Pros

    PTO benefits are generous. Pay for performance environment- this works great for frontline employees, if they want to work over time, they can make a significant amount of money in OT and additional yearly comp for doing so. Work at home opportunities.

    Cons

    Work environment and work life balance are talked about a lot but are not positive experiences here.
    Work loads continue to increase at all levels due to expense pressures. Diversity and Inclusion are also talked about a lot but if you look at upper management, it is clear that this is a lot of talk and not much action.

    Advice to Management

    Either get rid of the Employee survey or actually take steps at the executive team level to make changes vs. holding teams accountable for their results- employees all know that if they dare to complain on the anonymous survey, they will be rated poorly and get less compensation at year end. Go back to valuing people vs. viewing them as disposable commodities that can be replaced. Eventually we will run out of replacements.


  7. "No White Men"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at The Hartford full-time

    Pros

    They have very intrusive health testing.

    Cons

    They measure "diversity" by sex and skin color. As of the end of 2016 the order came down in at least one area: NO RESUMES FROM WHITE MALES

  8. Helpful (2)

    "Not a bad gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Totall Loss Representative in Indianapolis, IN
    Current Employee - Totall Loss Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than a year)

    Pros

    Great benefits (vacation, insurance, etc.) and for what my job is I get paid pretty well for the kind of work I perform.

    Cons

    Leadership is never on the same page. Some leadership has no first hand experience with the duty required so they sometimes don't make the best choices when it comes to executing changes.

    Advice to Management

    See above. Listen to your employees. They want to do better, so help them do it.


  9. "N/A"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company to work for

    Cons

    Not applicable at this time

    Advice to Management

    N/A


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President
    Current Employee - Assistant Vice President
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (Less than a year)

    Pros

    Great management team and competitive compensation package

    Cons

    Insurance business can be cyclical


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