The Hartford Reviews | Glassdoor

The Hartford Reviews

Updated May 22, 2017
1,341 reviews

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Full-time Part-time

1,341 Employee Reviews

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Pros
Cons
  • Work life balance is deteriorating significantly (in 70 reviews)

  • This is suppose to be a call center but it is not (in 44 reviews)

More Pros and Cons

  1. Helpful (1)

    "Terrible!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Hartford full-time (More than 5 years)

    Pros

    Nothing. This company has gone down hill so much in the past few years. Morale is terrible and management is secretive and dishonest. I was thrilled to get another job and get away from this place.

    Cons

    Management lies and are so unethical
    No room to advance even though it's all anyone shoves down your throat
    Awful benefits, especially the health insurance
    Everything you do is micromanaged
    Mediocre colleagues that don't do their job, yet somehow they are rewarded

    Advice to Management

    Quit letting talented people leave! Anyone that had half a brain in my group is now gone. Quit letting mediocre employees skate by for years while others handle heavy workloads.


  2. "Producer"

    Star Star Star Star Star
    Former Employee - Producer
    Former Employee - Producer

    I worked at The Hartford full-time

    Pros

    Good when commission is strong

    Cons

    Sucks when commission down a lot


  3. "Commercial Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Challenging, dynamic work.
    Great work environment.
    Opportunities for upward or lateral movement
    Great work life balance
    Great employee benefit package

    Cons

    Customer service is very challenging at times.
    Lots of turnover in the clams department
    Processes are not always clearly defined


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  5. "Very supportive, great culture and work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Director and Senior Actuarial Consultant in Hartford, CT
    Current Employee - Assistant Director and Senior Actuarial Consultant in Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 5 years)

    Pros

    Great culture, focus on process improvement and employee skill set development, lively work environment, open to new ideas and employee input.

    Cons

    Technological infrastructure, location in downtown Hartford (previously located in Simsbury), reorganization of management structure can occur with greater frequency than is ideal.


  6. "Good Job Terrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time

    Pros

    Great Pay
    PTO
    Easy Job
    Overtime Availability
    Really liked the training procedure they provided. Its like you learn a specific thing then get to practice on the phone for a day. Then its back to the classroom to learn something else then you get back on the phones the next few days to implement that training. The trainer back in 2013 was excellent. I hope she is still there.

    Cons

    Management
    Work life/ Balance
    Only see true success if you get in good with management. Its not about what you know there but who you know and suck up to.


  7. "Outside Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Claims Representative in West Palm Beach, FL
    Former Employee - Outside Claims Representative in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Company Car, bonus. 20-days vacation

    Cons

    Small settlement authority. Impossible deadlines, large territory. Too many meetings and continuing education courses diminishes the time available to actually do the job. You must write an estimate on site and get settlement on site all within a small time frame. Outside claims reps are expected to close 10 claims per week. turn-around time is less than 7 days, not allowing enough time to complete a claim assignment and meet their rigid quality review standards.

    Advice to Management

    Listen to employee concerns about large territories and drive times. That must be factored in with their metrics for meeting deadlines. There needs to be a better work/life balance.


  8. Helpful (2)

    "Great in the beginning, but it went down hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - High Exposure Claim Representative in Aurora, IL
    Former Employee - High Exposure Claim Representative in Aurora, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (More than 3 years)

    Pros

    Good pay, ability to buy vacation time, allow remote workers. Company overall is fine, but Claims leaves a lot to be desired.

    Cons

    Unreasonable work loads, no work life balance, they micromanage every move, expect perfection and do not appreciate their employees. They have ridiculous expectations with customer service reviews!

    Advice to Management

    Quit micromanaging and hire people with experience. Get rid of that ridiculous survey!!


  9. Helpful (1)

    "Low pay and long hours."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Hartford full-time

    Pros

    The Hartford allows remote work.

    Cons

    No room for advancement. Coworkers leaving for better pay.

    Advice to Management

    The word is out.


  10. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Pay and benefits and PTO

    Cons

    Everything is perfect at this company

    Advice to Management

    N/a


  11. Helpful (1)

    "Formerly great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time

    Pros

    Good People - built great relationships.

    Cons

    Economic downturn caused them to "run home to mama". Sr. leadership reaped millions, everyone else lost out


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