The Hartford Employee Reviews about "upper management"

Updated Jan 20, 2021

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4.0
76%
Recommend to a Friend
91%
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
932 Ratings
Pros
  • "great work life balance and good mentorship(in 228 reviews)

  • "Work schedules and work from home is very flexible(in 134 reviews)

  • Cons
  • "For claims, work-life balance is always a constant struggle(in 111 reviews)

  • "I felt like i was stuck in my current role and the upper management did not share my enthusiasm for growth(in 39 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 5.0
      Former Employee, more than 10 years

      Hartford

      Oct 17, 2016 - Business Consultant in Windsor, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are wonderful, there is room for growth and they are always looking to hire from within the company.

      Cons

      Sometimes management is slow moving, decisions are sometimes made by upper management without gathering enough data or feedback from employees that do the work.

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    2. 3.0
      Former Employee, more than 3 years

      Sr developer

      Jan 20, 2021 - Anonymous Employee in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work Help me build my career

      Cons

      Upper management does not understand the IT space

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    3. 4.0
      Former Employee, more than 10 years

      Good Enough

      Dec 9, 2020 - Senior Data Engineer in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Works are not hard, benefits are great.

      Cons

      IT upper management seems to focus on outsourcing too much.

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    4. 3.0
      Current Employee, more than 10 years

      Your happiness depends on a few factors: department, manager, site

      Dec 16, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent PTO, great 401(k) matching, great work life balance (in my department, not in all of them!) Free money to help pay off student loans. The company is at least making efforts in the area of Diversity and Inclusion, where many insurance companies have apparently given up (talking to you, AIG). HR is less than perfect in many areas, but has been excellent with me in handling FMLA, bereavement, and a complaint about racism. (But note: complaints of racism appear to be common in some other departments, such as IT.) Remote work options. Company is taking COVID seriously and is not like a lot of other companies that are asking people to risk their lives by going back to the office too soon. For years, I loved the company and the benefits and wanted to stay, but hated my actual job. A while back took a lateral shift and am now incredibly happy in a new position.

      Cons

      There is huge variability at The Hartford. In some departments, there may be employees who have been there 35 years. In other departments, like Personal Lines Sales, while there are some long term employees, you will likely start with a training class of 20 and 18 months later there are one or two of you left remaining. One thing to notice in looking at the reviews is that many of the 5 star reviews seem to be left by people higher up on the food chain - many of the 1 star reviews are left by people working the front lines. The unhappiest departments seem to be Sales (especially Personal Lines Sales, but also Business to some extent), Claims, and IT. In some departments, you WILL be chained to your phone and you WILL be a slave to metrics. In some departments, you'll be working a 40-41 hour week and taking time off is easy; in others you may be working 60 hours a week and falling behind. Talk to actual current employees before you start to know what you are getting into! Some of the benefits are excellent, but pay is generally on the low side for most jobs. However, it's important to consider total compensation. I don't want to work at a company that pays me an $10,000 a year more than Hartford but then wants me to work an extra 20 hours a week more than I work here. The unhappiest locations seem to be the main office in CT and the PA offices, while the TX office seems to have the most complaints about managers and favoritism. While not perfect, some other locations like AZ seem to have fewer complaints, which may be a function of local leadership. Some departments have very little opportunity for career growth, which remains a pain point. People resent the fact that in many cases the company will go outside to bring in people for more senior positions, rather than hiring from within. Most of the time, you have to be diligent about trying to achieve career growth here - there are not automatic pathways you can follow. You really have to look for a mentor, apply for internships, etc. Some of the perceived lack of opportunity is real; some is based on unrealistic expectations. I would not take a front line manager position with the company for any amount of money. All stress, no authority. You can't even pick your own team members! You can have a great team, everyone is happy, then upper management does a shake up and takes away 2 of your rock stars and replaces them with Bitter Betties. There went your team metrics and your team morale! Management training has been spotty in the past. I've had multiple managers from the wonderful to the terrible. Hartford is generally not good at recognizing when they have a bad manager - as long as the manager is meeting their metrics, they can pretty much suck in every other way and nothing will be done. However, it looks like the company is working on making some progress in that direction. IT and the internal software systems are consistent pain points. The IT department is so dysfunctional that good people don't stay; some of the software systems are literally from the 1980s. Progress is being made in this area but it is at a glacial pace. If you're coming from a company with top of the line current software and a great IT department, prepare for disappointment. All in all, I would say - don't automatically believe the 5 star "everything is wonderful" reviews, or the 1 star "murdered my sister, burned my ranch, shot my dog, and stole my Bible" reviews. I hope and plan to retire with the company, but it's not for everyone. Check out reviews specifically for 1) your department 2) your job and 3) your location. Namaste.

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      1 person found this review helpful
    5. 1.0
      Former Employee, more than 1 year

      Keep looking or face burnout

      Feb 17, 2020 - Auto Claims Adjuster in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote work possible if you beg for a really long time

      Cons

      Management is like a mean girls squad. Upper management out of touch with job requirements. You have to work off the clock to catch up, the workload is impossible and you get in trouble for not having your tasks complete. Management Metrics Surveys Metrics Surveys Metrics Surveys Career advancement for the entitled. Metrics Surveys Toxic work environment. Metrics Surveys

      9 people found this review helpful
    6. 3.0
      Former Employee, more than 1 year

      I Learned a lot

      Jan 7, 2020 - Underwriting Assistant in Windsor, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I learned a lot in a short period of time.

      Cons

      I felt like i was stuck in my current role and the upper management did not share my enthusiasm for growth.

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      1 person found this review helpful
    7. 1.0
      Current Employee, more than 1 year

      Risk Engineering: Low Employee Morale, High Turnover, Short-Term Vision

      Jun 4, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Hartford, overall, is great. Great benefits and strong bonuses. Work from home and company car.

      Cons

      Employee morale is low in Risk Engineering. If you voice your concerns, regardless of professionalism, you're told how you're wrong and your voice is ignored. Metrics are said to "bring value to our customers", but they really don't. It's a facade for upper management. Short-term vision and silly metrics make for a culture of fear that has been cultivated. No focus on the customers is concerning. Tasks and "to-dos" are always added, and never taken away. Systems aren't good. When they make one fix, more issues arise. They push efficiency and tell us how to be efficient, but their micromanaging halts all efficiency efforts. High turnover has been abundant throughout the country, and there are no signs of that slowing down. Either drink the koolaid or get out. They seem to only show good responses on Employee Opinion Surveys. However, employees talk amongst one another and dissatisfaction seems to abundant.

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      3 people found this review helpful
    8. 1.0
      Current Employee, more than 3 years

      The Problem With The Hartford (Disability Claims) 4 Points

      Jun 2, 2018 - LTD Ability Analyst in Hartford, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is a growing company with lots of good benefits. For the most part the people that work here are good people with some bad apples (like anywhere). If you are interested in working remotely then this might be the company to look into. Wage wise you could get lucky as some are paid significantly more than others doing the same role. They do offer annual bonuses and merit increases (which is rare in this type of position). However please read on to the Cons.

      Cons

      There are 4 specific cons. Please note you will need to attend a 7-week training class and must pass the final exam at the end. If you do not pass well… the job is not for you. However before you even apply to this position and waste your valuable time and energy really consider the following. This is a very high stress type of job and work environment. You must have thick skin and you must have a Type A personality. If you do not…move on and apply for something else. Please read on. Unrealistic expectations: The work environment will be that of being stressed out every single day. You will be monitored and scrutinized. The workload will be unreasonable and massive. Although you need to understand the policy and how it relates to the situation at hand as well as understand medical and financials and have good analytical skills… the job is truly task driven. You must complete your tasks within a certain time frame or else you are put on a list. Once on this list you will be harped on and looked on as if you are a non-performing employee. As soon as this happens micromanagement begins. Then the termination process. So either you understand the job or you do not. If you do not you will be terminated accordingly in a relatively short period of time (verbal warning – written warning). Upper management in disability claims only want Type A personalities working in their claim shop. You must perform. If you do not you will be fired. The mentality is the Company has no time to offer you extra training (“We put you through 7 weeks. You should know the job!”) or cut you any slack. Do not believe when management say they want to help you. Management does not. They have to put up an act. They use politically correct terms like “learning opportunities” to satisfy the EEOC. Management and “smart alcek” co-workers will state “USE KMT!” KMT. KMT is a way to push you off so management does not have to spend time with you. So ask yourself this: Do you have a Type A Personality? Are you able to handle high stress and high scrutiny from your boss? Are you able to handle your co-workers claims when they are out and handle your own at the same time (this is truly unrealistic and you will be thrown under the bus by your co-workers often)? Can you push yourself to the limits to get your tasks within standards in a 40hr week (You will be a non-exempt EE)? Are you OK with NO Work Life Balance? Poor Leadership: It is of the opinion of many employees who feel there are some senior leaders to managers to TLs that are not truly qualified for the role they are in. Senior leaders only want results. They DO NOT care about why the numbers are poor. They only want results. They want “instant gratification” so they can go back to the executives to show how well their org is doing. Thus it is communicated from the top down (TLs) that if someone is struggling with their job… terminate them. This type of leadership is something you do not want to experience. It creates a very highly pressurized work environment. It’s an every man and woman for themselves. Throw you under the bus" tactic is used often by many. When employees are openly discussing job searches and job interviews with competitors, being unhappy, comparing salary, comparing reviews you know there is an issue. Remote workforce: There are A LOT OF employees that work at home. This is a fatal flaw. In a claim shop you need to have people together and face to face. Sure they say we use Skype and video. It is not the same dynamic as going into a conference room with everyone sitting down in front of each other to discuss a claim. When you have to talk to someone in person face to face vs on Skype on video, trust me it is a different dynamic and definitely a different result. For the most part most do work in the office but there are certain claim areas that are fully remote. Not a good idea. They say hey it gets us different talent across the USA. BS I say (saving on costs). In order to have a highly productive and highly efficient claim shop – you need to have the workers in the shop working together face to face in person. Nuff said. Badging: The company has a certification program where if you meet certain criteria and a “board approves” you earn a digital badge on your company profile. Won’t go into the specifics but the concept is flawed. It is nice to be recognized for proven skills and accomplishments however the badging program has turned into a game where people try to out do each other. They say if you want to post internally you need certain badges. This turns into people treating others differently. Looking down on them if you do not have this badge or that badge or this advanced badge, etc… It creates a work environment where you must constantly prove yourself to everyone and then be treated differently. So know if you come here you will be pressured into getting all your badges. If you do not you will be looked down on and picked on (just like grade school). It’s just how it goes. Concept is flawed as it creates animosity, dirty competition, formal HR complaints and undue stress. You already got enough on your plate. Just be warned although you work in the disability claim shop you most likely will be going on disability yourself based on being stressed out 24/7/365. There are only a small percentage of people that can truly do this grueling style of work. Make sure you understand all of this before accepting a job offer for this role.

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      12 people found this review helpful
    9. 2.0
      Current Employee, more than 10 years

      A company that has stopped valuing employees

      Jun 10, 2017 - Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO benefits are generous. Pay for performance environment- this works great for frontline employees, if they want to work over time, they can make a significant amount of money in OT and additional yearly comp for doing so. Work at home opportunities.

      Cons

      Work environment and work life balance are talked about a lot but are not positive experiences here. Work loads continue to increase at all levels due to expense pressures. Diversity and Inclusion are also talked about a lot but if you look at upper management, it is clear that this is a lot of talk and not much action.

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      5 people found this review helpful
    10. 1.0
      Current Employee, more than 1 year

      Don't bother

      Jun 27, 2017 - Customer Service Representative in Windsor, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Extensive training, they pay you....that's all I can think of for pros...

      Cons

      The pay is decent although below market value for most similar jobs. They promise amazing bonuses for hitting incentives but you don't see those bonuses for about 6 to 8 weeks after you've actually hit the monthly incentive goals. It is an EXTREMELY metrics based environment every second of your day down to how many times you go to the bathroom is measured out and affects how you are viewed as an employee. When hired they make it sound like there is a lot of growth within the company but once you are actually on the job it becomes very apparent that is not the case. They do a lot of external hiring for out of call center jobs. They do offer quite a bit of time off but it is very difficult to actually use that time off if you want a weekend off or even to go on vacation there have been occasions where requested time off months in advance did not get approved all of the time so it has to be taken as "unscheduled time" which counts against you. So if you only like taking Tuesday-Thursday off this is the place for you! Also, they ask for a minumum of a half hour per week overtime when you start but they push you to work more than that so you can "look good to upper management" there will also be certain days that they more or less insist everyone has to work overtime and if you don't it looks pretty bad. It's a very micromanaged environment and can be incredibly soul crushing after a while no matter how happy-go-lucky of a person you may be.

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      12 people found this review helpful
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