The Hershey Company Sales Representative Reviews | Glassdoor

The Hershey Company Sales Representative Reviews

Updated Sep 4, 2019

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Found 116 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
78%
Approve of CEO
The Hershey Company CEO Michele Buck
Michele Buck
22 Ratings
  1. Helpful (1)

    "Hershey In Your Heart!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hershey Company full-time for less than a year

    Pros

    -company car -awesome benefits -flexibility, and no micro-management (depending on your DSM) -vacation days -paid mileage -PAID OT on top of salary, and bonuses -be your own boss.. working alone

    Cons

    -working alone can get lonely -you're in wal-mart and grocery stores pretty much all day long -they expect you to work 47.5 hrs per week .. they call it "optional" OT.. but it's not -the work life balance could be better.. when you're home they expect you to do projects, and e-mails after work hours.

    The Hershey Company2017-08-07
  2. Helpful (4)

    "RSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at The Hershey Company full-time for more than a year

    Pros

    Company car, good benefits, good pay for what you do. They pay for car insurance and any rental car if something happens to your fleet vehicle. An exciting company filled with a lot of young, passionate people. You get to own your territory, no one works there except for you so it is a good way to make a name for yourself.

    Cons

    Advancement as an RSR is different for each employee. A good portion of RSRs were interns at one point, and I had a more senior member of the company tell me that many hiring managers would rather take an intern even if you have more experience in the field. It almost feels like they string you along for your 2 years (if you get a relocation package) promising a "big wave of promotions in the next couple months...." The regional sales meetings are fun (depending on your DM), but these can also ruin your career. Once you have a reputation with the company it is basically impossible to shake it. You get worked like a dog. All OT is voluntary but it feels more like an expectation. Most of the territories they have set up are built around 50+ hours of work/week not including travel. Difficult to maintain a good work/life balance with how unpredictable this job can be. You also spend all day in grocery stores, pretty challenging that Hershey requires a college degree but you get bossed around by Walmart managers. Also working by yourself all day can get pretty lonely, especially if your district isn't close.

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    The Hershey Company2017-08-09
  3. Helpful (1)

    "Great culture with great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Boise, ID
    Recommends
    Positive Outlook

    I have been working at The Hershey Company full-time for less than a year

    Pros

    Hershey has a great culture of giving back to the community, going back to the founder. Also the management really cares about you and your career path. It is hard work but you learn from the best and they care just as much about you as they do your results.

    Cons

    In order to move up through the company you have to be willing to move. Especially in the sales team and outside of Hershey PA.

    Advice to Management

    Keep supporting and developing your employees.

    The Hershey Company2017-07-26
  4. Helpful (1)

    "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at The Hershey Company full-time for more than 5 years

    Pros

    Company car for field sales reps, ipad provided, dynamic work environment

    Cons

    Pay, Retail work environment, opportunity for growth

    The Hershey Company2017-07-14
  5. "Job Overview"

    StarStarStarStarStar
    Current Employee - Retail Sales Representative 

    I have been working at The Hershey Company full-time for more than a year

    Pros

    Not micromanaged. Company trust you to be honest

    Cons

    No such thing as working from home. You always have to be in the field

    The Hershey Company2017-05-22
  6. Helpful (3)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Hershey, PA
    Recommends
    No opinion of CEO

    I worked at The Hershey Company full-time for more than a year

    Pros

    All my colleagues throughout my internship at the home office and in my full time position as an RSR were outstanding - they helped train you well and were extremely patient - absolutely loved the two managers I had during my time there

    Cons

    You can only really be successful at the company if you're willing to relocate cities every 18-24 months

    Advice to Management

    Take away the mandatory relocation - you lose out on a lot of great talent and people who truly love the company

    The Hershey Company2017-03-29
  7. Helpful (1)

    "Retail Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Retail Sales Representative in McAllen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hershey Company full-time for more than 8 years

    Pros

    Pay, Benefits, Company Car, Vacation Days, Work Life Balance, great co-workers

    Cons

    Very Political, Challenging to advance, Too much merchandising, Dealing with Walmart managers, District managers can be hard to work with depending on manager

    Advice to Management

    Better sales relationships with Walmart at corporate level, Hire better managers

    The Hershey Company2016-12-12
  8. Helpful (16)

    "Retail Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hershey Company full-time for more than a year

    Pros

    Working as a retail sales representative, you gain firsthand experience on how the CPG industry works. You are assigned a territory with different accounts such as Walmart, Kroger, and Safeway and a number of stores. It can be 8 stores to 70 stores depending on the territory. You quickly learn how to communicate with different personalities as you are dealing with store managers and different personnel in the... store to help you accomplish your priorities. Your job is to gain anything incremental outside of the aisle. A lot of the times, display features are planned in the store but some stores do not follow the planner. Features are also sent in without planned spots so it is your job to find a way to execute it. This job is a humbling experience. You really get to learn how to see things from others perspectives. A lot of the times, you are disrespected as store personnel see you as just a merchandiser rather than an educated and informed retail partner but you quickly learn to grow a thick skin. After college, this seemed like a great company to start your career with. You are assigned a company car that you can use as a personal car and given other perks. Your base salary is 42K and they tell you that you can work up to 55 hours but it is optional. Since you are paid hourly, you can make a lot depending on how much you work. They also strongly highlight the fact that you can be promoted in 12-18 months. If you are a high achiever, you think to yourself that this is definitely within your reach.

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    Cons

    The Hershey Company is in a declining category and sales have been plateauing in the past few years. As consumer trends have shifted towards better for you products, Hershey has acquired companies such as Krave Jerky and Barkthins to help capture some of the dollar opportunities in the snacking and better for you category. This has resulted in an insurmountable number of priorities placed on the retail team. When... everything is a priority, nothing is a priority. Not only do you have to attend to the demands of their everyday business but you also have to balance their seasonal business like Halloween where you are building pallet after pallet. When corporate is unable to sell in a program, you are instructed to sell to managers at store level. You are required to work a minimum of 47 hours even though when you are hired, you are told that 40 is the minimum is and anything above is optional. You are sent passive aggressive emails every month if you do not hit a certain number of hours in store or your priority call coverage. You are not provided the tools to be able to achieve above a 90% on both metrics. Some territories have such a large number of stores that they are set up for failure in the beginning. You are also not informed that you receive tons of display boxes that are automatically sent to your home at the time of hire. If you live in a 1 bedroom apartment, it will quickly fill up your entire living room. They do not pay for storage. The company talks about reducing waste but does not realize how much money they spend on unnecessary display kits. Most of the time, you are not informed about what's being sent to you and what it is used for. The manager that I had was inexperienced, unsupportive, and self-centered. She did not care about us as individuals and we were treated like numbers. She hardly provided recognition and was quick to point out any criticisms rather than provide constructive feedback. During her tenure, more than half the team quit and left the company because of her. There is also a lack of access to networking opportunities with higher managers. My manager discouraged us from reaching out to them. Promotions are politically based even when you are one of the top performers. When everyone is told they will be promoted upon hiring, it creates a crab in a bucket mentality. They use promotion as a tactic to extract more value out of you rather than actually care about your career path. The next step is usually a district sales supervisor role where you are managing reps that call on convenience stores. Other roles such as customer sales executive and category analyst are less abundant so you may be stuck in the retail sales representative role for a long time before a role besides district sales supervisor opens up. Hershey is a company with a great legacy but for anyone that is applying, I would say just be aware of what you are signing up for.

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    The Hershey Company2016-11-25
  9. Helpful (1)

    "Retail Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Retail Sales Representative in Ventnor City, NJ

    I worked at The Hershey Company for more than 3 years

    Pros

    Professional training and team bulding

    Cons

    Inability to rise within the organization

    The Hershey Company2016-11-23
  10. Helpful (2)

    "Retail Sales Representative Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hershey Company full-time for less than a year

    Pros

    They pay good overtime, you have the ability to work independently you basically make your own schedule, and you get good vacation time

    Cons

    There is not any commission based pay and yearly bonuses are based off of overall company performance instead of individual performance.

    Advice to Management

    Some territories have too many stores that just one person has to cover (some RSRs have to cover around 65 stores while some others have around 20). The less stores one has to cover, the more individual attention they will receive from each RSR.

    The Hershey Company2016-11-02
Found 116 reviews