The Home Depot Reviews in Baltimore, MD | Glassdoor

The Home Depot Baltimore Reviews

Updated November 7, 2018
118 reviews

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Baltimore, MD Area

3.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
47 Ratings

118 Employee Reviews

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Pros
Cons
  • "Work life balance can be hard to find" (in 510 reviews)

  • "The hourly pay for full time employees" (in 910 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MD
    Current Employee - Customer Service Representative in Columbia, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 10 years)

    Pros

    Excellent benefits , Great work environment, and wonderful pay

    Cons

    Don’t know any cons I love this compAny


  2. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Aberdeen, MD
    Former Employee - Cashier in Aberdeen, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Good people, challenging work and opportunity to make good friends.

    Cons

    Inconsistent policies, some favoritism with advancement opportunities

  3. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Ellicott City, MD
    Current Employee - Cashier in Ellicott City, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Home Depot acknowledges their employees and you feel like family with everyone that you work with.

    Cons

    Getting someone to respond when you need help from a department and the customers get upset because nobody ever shows up.

    Advice to Management

    None


  4. Helpful (1)

    "Learned a lot, didn't earn a thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Execution Associate in Baltimore, MD
    Former Employee - Merchandising Execution Associate in Baltimore, MD
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    A great benefits matrix package

    Cons

    Devastating poor pay, poor Staffing. irregular hours not conducive to any stable lifestyle for a full-time employee

    Advice to Management

    Invest as much time into your employees as you do in your bottom line/dollar. Your bottom line will always be achieved and accomplished as your employees would be happy having felt appreciated.


  5. Helpful (1)

    "Management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate - Paint Department in Cockeysville, MD
    Former Employee - Sales Associate - Paint Department in Cockeysville, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Job was good, learned a lot. Customers were generally friendly and patient when we were busy. Able to get time off if you gave ample notice.
    Reasonable pay for part time retail.
    $50 wiggle room we were able to use for customer satisfaction without having to ask a manager.

    Cons

    Racist black managers toward white employees. Managers and supervisors completely unapproachable despite “open door policy”.
    Managers do not know how to talk to people or make announcements over the intercom; ive had customers complain to me about this.
    Ridiculous rules to follow.
    Rude HR/scheduler.
    Scheduler doesnt know what shes doing; either the department has every employee working at the same time or there is hardly anyone there.
    Makes a HUGE deal out of very minor cuts, bumps, bruises.
    Hires people for body count instead of by ability; small girl hired in paint department cant lift a 5-gallon bucket.
    NO IN STORE DISCOUNT

    Advice to Management

    Stop talking down to employees like theyre stupid.
    Get to know who your employees are in order to make yourself approachable. Employees would like to voice concerns.
    Hire for ability and not body count.
    Managers need to learn how to speak to people and not be racist toward white employees.
    When hiring, stop misleading people to believe they actually have a discount because they dont.


  6. "This would be my first experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Cashier in Baltimore, MD
    Former Employee - Part Time Cashier in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot (Less than a year)

    Pros

    Dependable, team leader, postive attitude, enthusiastic

    Cons

    Learning the cash register, working in different environment

    Advice to Management

    Be considerate of new employees learning


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Baltimore, MD
    Former Employee - Sales Associate/Cashier in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    Benefits
    Work environment
    Home Depots prefers to promote from within and develop talen

    Cons

    Low Pay
    Irregular hours
    Slow talent development

  8. "Part time associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Annapolis, MD
    Former Employee - Anonymous Employee in Annapolis, MD
    Recommends
    Approves of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Great people to work with
    Close to home
    Love helping customers find solutions

    Cons

    Some management issues
    poor review process

    Advice to Management

    Sit down with employees once in a while to review their work. Make it very clear what the employee's goals are and how they are doing at accomplishing them.

    The Home Depot Response

    May 2, 2018 – Client Partner

    Thank you for taking the time to share your comments. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group (AACG) to express your concerns.


  9. "Outside sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Baltimore, MD
    Former Employee - OUTSIDE SALES in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Local leads and lots of them

    Cons

    No one can actually install anything.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bel Air, MD
    Current Employee - Customer Service Representative in Bel Air, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot (More than a year)

    Pros

    Great place to work when it comes to the teamwork and family aspect of working. I really enjoyed learning the procedures and processes of the customer service desk.

    Cons

    Some of the managers didn't seem to really understand how to work as a team, which some time hindered other departments from doing their assigned task to completeness.

    Advice to Management

    Please understand as management you are not just there to tell people what to do. In my opinion managers are meant to lead and show workers how to work. After all you are only as strong as your weakest link.


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