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The Home Depot Customer Service Associate Reviews

Updated March 22, 2019
161 reviews

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Customer Service Associate

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
66 Ratings

Employee Reviews

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Pros
Cons
  • "zero work/life balance as a salaried manager" (in 524 reviews)

  • "It is very hard to get full time" (in 919 reviews)

More Pros and Cons

  1. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Associate in San Juan, PR
    Former Employee - Customer Service Associate in San Juan, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    I have good Experience working with Home Depot

    Cons

    Flexible time and opportunities to improve your knowledge


  2. "They just do not give you enough hours."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Cedartown, GA
    Current Employee - Customer Service Associate in Cedartown, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    The company is very family oriented and they have a great training program.

    Cons

    They will not give you over 22 hours a week and until you have been employed with them for at least 6 months. And you are lucky if you get a full time position then.

    Advice to Management

    Schedule longer shifts fewer days a week for part time associates instead of 5/4 hours shifts per week. Maybe try 3/8 hour shifts

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Chattanooga, TN
    Former Employee - Customer Service Associate in Chattanooga, TN
    Recommends
    Approves of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Friendly people, you get to know the returning customers. Flexible hours.

    Cons

    It would help to recognize employees more consistently. Make sure they feel value.

    Advice to Management

    Keep focusing on the bottom up philosophy. This is essential in hourly wage positions.


  4. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    Good benefits. Employees provided food in break room

    Cons

    High turnover on employees due to poor management

    Advice to Management

    Don't over burden employees


  5. "ehhhhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate & Cashier in Van Nuys, CA
    Former Employee - Customer Service Associate & Cashier in Van Nuys, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    easy going job, simple, student friendly

    Cons

    lots of drama and favoritism

    Advice to Management

    more equality and listen to your associates


  6. "Cares for their associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Home depot genuinely cares for the people they employ

    Cons

    i have no cons for home depot


  7. Helpful (1)

    "Not my first choice for company employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Jacksonville, FL
    Current Employee - Customer Service Associate in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Part time associates are entitled to benefits

    Cons

    Salary is too low for persons with family.

    Advice to Management

    Lighten up

  8. "Decent place to work while in school or in between jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Columbia, SC
    Former Employee - Customer Service Associate in Columbia, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than 5 years)

    Pros

    Paid vacation & sick time
    Tuition reimbursement
    Flexible schedule
    Team oriented
    Management

    Overall not a bad place to work if you just need a paycheck to pay rent and buy gas. They pay more than other retailers for part time employees (walmart, target, etc...) with the added bonus of paid sick time and vacation days as well as bonus incentives for good work.

    Cons

    It's retail.
    You will regularly work every Saturday and Sunday for months at a time
    Responsibilities from other departments flow onto you
    You can become "that person" who knows a particular system or way of doing something that no one else wants to do, so everyone will send customers to you and just expect you to do it.
    Lack of support at times due to poor scheduling or irresponsible coworkers. People take lunch whenever they want as opposed to the scheduled time, resulting in being alone in your department with no support when you should have had someone else helping you


  9. "Good partime jobs for students/retirees..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in San Jose, CA
    Current Employee - Customer Service Associate in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Friendly, helpful and nice co-workers. Nice (mostly) customers.

    Cons

    Not enough training...need more time for training.

    Advice to Management

    Overnight associates and frieght/receiving associates dessert more money due to the nature of their jobs.


  10. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Cerritos, CA
    Former Employee - Customer Service Associate in Cerritos, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    The work environment is very friendly, if you ask for hours they will be given, and they work around your school schedule

    Cons

    Needs to be better communication between manager policies and the associates since these end up resulting in customers straight yelling at employees. As well as there being little to no opportunity for wage increase.

    Advice to Management

    Trust your employees and be open to suggestions.