The Home Depot Customer Service Representative Reviews | Glassdoor

The Home Depot Customer Service Representative Reviews

Updated November 2, 2017
125 reviews

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Customer Service Representative

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
40 Ratings

Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 450 reviews)

  • I wish my position was full time (in 811 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bloomfield, NJ
    Current Employee - Customer Service Representative in Bloomfield, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Excellent work environment. Excellent Managers Great Co-workers

    Cons

    I don't have any well the normal more money....


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Benefits and bonuses twice a year

    Cons

    No set rules, management always gives in to escalated caller regardless of situation

    Advice to Management

    Always be fair and promote on merit not friendship

  3. "Home Depot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Marietta, GA
    Former Employee - Senior Customer Service Representative in Marietta, GA
    Recommends
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Easy to move up internally if your a hard worker

    Cons

    Don't have anything major and I worked for them for 4 years


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bensalem, PA
    Former Employee - Customer Service Representative in Bensalem, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot (More than a year)

    Pros

    Great discounts on travel and liesure

    Cons

    No full time position

    Advice to Management

    Give full time with benefits


  5. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Germantown, MD
    Current Employee - Customer Service Representative in Germantown, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Good Benefits
    Decent pay
    Flexible Schedule
    Pay bonuses every one in a while

    Cons

    Hard to get a raise
    Hard to climb up career wise

    Advice to Management

    Nothing


  6. "Decent Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot (More than a year)

    Pros

    benefits package
    flexibility
    bonuses
    meetings with food

    it is saying i did not type 5 words in this box

    Cons

    lots of coworkers who you never meet
    work with different people everyday
    low pay for newbies

    Advice to Management

    be consistent


  7. "Service Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Macomb, MI
    Current Employee - Customer Service Representative in Macomb, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot (More than 3 years)

    Pros

    Good people to work with

    Cons

    Crappy work life balance in terms of time off

  8. "Senior Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Marietta, GA
    Current Employee - Senior Customer Service Representative in Marietta, GA
    Recommends
    Neutral Outlook

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    Some of the company benefits

    Cons

    Little to No room to career path within the company

    Advice to Management

    Be honest during interviews


  9. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    seems like it could be a friendly place to work if you make it out of training.

    Cons

    the training staff blows threw the lessons way to quick. They give you an attitude when you ask a question.

    Advice to Management

    extend the training time to 6 weeks. A couple weeks of training isnt long enough. Several co-workers including myself quit because we didn't understand how to do our jobs


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    good starting pay, great benefits and two bonuses per year.

    Cons

    seems your always delivering bad news to customers.