The Home Depot Customer Service Representative Reviews | Glassdoor

The Home Depot Customer Service Representative Reviews

Updated February 14, 2019
164 reviews

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Customer Service Representative

3.5
StarStarStarStarStar
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Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
57 Ratings

Employee Reviews

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Pros
Cons
  • "zero work/life balance as a salaried manager" (in 524 reviews)

  • "It is very hard to get full time" (in 919 reviews)

More Pros and Cons

  1. "Associate Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Atlanta, GA
    Current Employee - Senior Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot (More than 3 years)

    Pros

    Corporate setting, Many opportunities to progress

    Cons

    High Call Volumes, Call center atmosphere


  2. "Fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Orlando, FL
    Current Employee - Customer Service Representative in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Good for work during school

    Cons

    I don't want to be there

    Advice to Management

    None

  3. "CSR at call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Customer Service Representative in Kennesaw, GA
    Former Employee - Online Customer Service Representative in Kennesaw, GA
    Recommends
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Great pay for the work that you’re doing.

    Cons

    Little to no room to grow unless you transfer to another location


  4. "It was ok"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The Home Depot part-time

    Pros

    money for a college student was good

    Cons

    hours were bad for a student


  5. "Customer Service Representative"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    The Benefit are really good, honestly.

    Cons

    The Management is horrible, they are never on the are page.

    Advice to Management

    Yall suck!


  6. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Totowa, NJ
    Former Employee - Customer Service Representative in Totowa, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Benefits, co-workers are pretty cool.

    Cons

    Under staffed. Alotnof call out.

    Advice to Management

    Needs improvement get management that care for employee not for their salary.


  7. "It's about who know not what you know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    The workers taking calls are usually the best bunch of people to work with.

    Cons

    Advancement only happens when you know someone not how much skill or experience you have. Lots of friends hiring friends, if they do not like you consider your opportunity a waste of time.

    Advice to Management

    Hire real professionals with experience in the industry of Call Centers, not kids out of high school or people from fast food restaurants, this is a business and customers hate the way this company treats them, I should know, for over 3 years I heard them, that is why a lot of good talent left to down the street hiring at $18.00 hourly and bilinguals make $2.00 per hour more. They know about hiring real pros.

  8. "So much better than Lowes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Petersburg, FL
    Current Employee - Customer Service Representative in Saint Petersburg, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Better treatment from mangers actual happy employees

    Cons

    I took a pay cut but it was worth the peace of mind


  9. "great for skill building"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tallahassee, FL
    Former Employee - Customer Service Representative in Tallahassee, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    easy to move around get experience in each area, gives tuition reimbursement for classes related to goods sold, giving to employees

    Cons

    management can be unorganized, safety issues arise from carelessness


  10. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Katy, TX
    Current Employee - Customer Service Representative in Katy, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Managers and supervisor are trained to be coaches, not bosses. You always receive support to solve any problem; we work as a team. I do love to work in this place

    Cons

    rate salary, it is difficult to be a full time