The Home Depot Customer Service Representative Reviews | Glassdoor

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The Home Depot Customer Service Representative Reviews

Updated January 18, 2018
136 reviews

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Customer Service Representative

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
46 Ratings

Employee Reviews

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Pros
  • The benefits are great also learn a lot (in 201 reviews)

  • Part time employees schedules will be worked with (in 736 reviews)

Cons
  • Work Life balance is usually unbalanced (in 469 reviews)

  • Hard to get into a full time job (in 853 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marietta, GA
    Former Employee - Customer Service Representative in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Great Company Morale, Paid Holidays, Vacation and PTO, great medical benefits, employee discount perks with other businesses, success sharing twice a year, there’s also great opportunities for growth and development. The managers are very open to feedback and will usually take it into consideration to make changes as needed. Home Depot takes very good care of their employees. Associates are empowered to assist their customers and make decisions without always needing permission from leadership First. They are always implementing new Ideas to make the work-Life balance easier. Family festivals, Christmas parties, prize give Aways, pot lucks, cookouts, and holiday contests are some of the many ways they ensure great company morale! I’ll definitely recommend the Home Depot, Especially the Kennesaw Contact Center!

    Cons

    The starting pay for customer service reps could be higher considering the amount of work that’s required. Dealing with irate customers all day can be very stressful. However , the leadership team is always available to assist. Flex schedules during holidays. There really isn’t much about the cons of working at Home Depot. It’s an overall great company!

    Advice to Management

    Continue to be the great servant leaders that you are ! I’ve enjoyed my time working at The Home Depot!


  2. "the home depot"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at The Home Depot part-time (More than a year)

    Pros

    very good customer service
    concerned employees 15 min break time every 24 hrs

    Cons

    no bad thing happen to me

  3. Helpful (1)

    "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Great company and great benefit

    Cons

    Treated as nothing more than a number by management.

    Advice to Management

    Care for your employees and don't let abusive customers treat them anyway that they want to.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Great people to work around.

    Cons

    Weekend work is a bit to much.

    Advice to Management

    Less work on weekends.


  5. "Good environment, strong team emphasis."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ogden, UT
    Former Employee - Customer Service Representative in Ogden, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    There was a very strong "brotherhood" among different teams and departments. Employees took great pride in their jobs. It was fast paced and fun. Support from management was incredible.

    Cons

    I worked in the call center for one of the business to business teams, at the time the manager over the different teams did not handle drama from some employees very well and it disseminated across multiple teams and caused issues. Upper management talked about leadership positions but never offered them after more than a year of saying so.

    Advice to Management

    Keep trying to execute protocols that are already in place, and deliver on promises.


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than 5 years)

    Pros

    Excellent co-workers, store works as a team effort, good spirit of support for others, respect for employees, no boredom, always work to be done, loyal employees

    Cons

    low pay for amount of work, hours all over the place (extremely different every week), tough going as PT employee, must be available at any shift, poor life/work balance

    Advice to Management

    raise associate pay to fair scale for amount of work done, admit that profits are due to employees hard work and loyalty to the brand


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bluffton, SC
    Current Employee - Customer Service Representative in Bluffton, SC
    Recommends

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Great Benefits even for part-time associates. Work with your schedule if you happen to be in school. Lots of cross training opporunities

    Cons

    No management skills, everyone wants to be a boss, not enough people on staff,

  8. "Position was pretty easy once you got used to everything.. Helps a lot if you have a good surrounding team.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL

    I worked at The Home Depot part-time (More than a year)

    Pros

    Flexible schedule
    Lively Environment
    Multiple areas to move up in

    Cons

    Home Depot account sales
    Pay


  9. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    My colleagues are like family. Great benefits.

    Cons

    I often do not get 2 days off in a row, so I don't really have a "weekend."


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Marietta, GA
    Current Employee - Customer Service Representative in Marietta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time

    Pros

    Great co-workers. I like the sleeping room. Bathrooms are clean for the most part. I like the snack machine. My supervisor has been great!

    Cons

    Wish there was better work/life balance

    Advice to Management

    Keep taking the advice to better yourself as you are trying to do now.