The Home Depot Customer Service Representative Reviews | Glassdoor
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The Home Depot Customer Service Representative Reviews

Updated May 13, 2018
143 reviews

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Customer Service Representative

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
51 Ratings

Employee Reviews

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Pros
  • learn a lot of different skills and trades that help in the real world (in 208 reviews)

  • Benefits for part-time employees (in 763 reviews)

Cons
  • Work Life balance is usually unbalanced (in 479 reviews)

  • Hard to get into a full time job (in 870 reviews)

More Pros and Cons

  1. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scottsdale, AZ
    Current Employee - Customer Service Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Home Depot takes amazing care of its employees and makes customers a priority. It is a great team to be part of.

    Cons

    Unable to stay with the company when I move because there is no contact center in that area. There’s really not anything bad I can say.


  2. "2 years customer service experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pineville, NC
    Current Employee - Customer Service Representative in Pineville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Good place to get started.

    Cons

    Needs human resource positions upgrades in store. Needs work on how to make a w2. Ethical issues with merit based pay.

    Advice to Management

    Take care of your people and they will last you a long time.

  3. "Join our team!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Warrenton, OR
    Current Employee - Customer Service Representative in Warrenton, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Working with the public
    Great Benefits
    401K

    Cons

    I honestly can't think of anything. I've worked here for about a year in the customer service department and enjoy my work environment.

    Advice to Management

    We have a awesome management team at our local Home Depot. They come together as a team and it truly shows.


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bel Air, MD
    Current Employee - Customer Service Representative in Bel Air, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot (More than a year)

    Pros

    Great place to work when it comes to the teamwork and family aspect of working. I really enjoyed learning the procedures and processes of the customer service desk.

    Cons

    Some of the managers didn't seem to really understand how to work as a team, which some time hindered other departments from doing their assigned task to completeness.

    Advice to Management

    Please understand as management you are not just there to tell people what to do. In my opinion managers are meant to lead and show workers how to work. After all you are only as strong as your weakest link.


  5. "It was a good experience, I enjoyed my time working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Cashier in Charlotte, NC
    Former Employee - Customer Service Representative/Cashier in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    The environment was nice, the customers and associates were awesome.

    Cons

    Not alot of room for growth, wasn't promoted that often or recognized for my work.

    Advice to Management

    Promote from within before hiring outside


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    great pay, great benefits. Nice work area

    Cons

    nothing bad to say about the cons.

    Advice to Management

    don't try to be friends with the staff. Looks very unprofessional.


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marietta, GA
    Former Employee - Customer Service Representative in Marietta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Great Company Morale, Paid Holidays, Vacation and PTO, great medical benefits, employee discount perks with other businesses, success sharing twice a year, there’s also great opportunities for growth and development. The managers are very open to feedback and will usually take it into consideration to make changes as needed. Home Depot takes very good care of their employees. Associates are empowered to assist their customers and make decisions without always needing permission from leadership First. They are always implementing new Ideas to make the work-Life balance easier. Family festivals, Christmas parties, prize give Aways, pot lucks, cookouts, and holiday contests are some of the many ways they ensure great company morale! I’ll definitely recommend the Home Depot, Especially the Kennesaw Contact Center!

    Cons

    The starting pay for customer service reps could be higher considering the amount of work that’s required. Dealing with irate customers all day can be very stressful. However , the leadership team is always available to assist. Flex schedules during holidays. There really isn’t much about the cons of working at Home Depot. It’s an overall great company!

    Advice to Management

    Continue to be the great servant leaders that you are ! I’ve enjoyed my time working at The Home Depot!

  8. "the home depot"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at The Home Depot part-time (More than a year)

    Pros

    very good customer service
    concerned employees 15 min break time every 24 hrs

    Cons

    no bad thing happen to me


  9. Helpful (1)

    "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Great company and great benefit

    Cons

    Treated as nothing more than a number by management.

    Advice to Management

    Care for your employees and don't let abusive customers treat them anyway that they want to.


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Great people to work around.

    Cons

    Weekend work is a bit to much.

    Advice to Management

    Less work on weekends.