The Home Depot Customer Service Representative Reviews | Glassdoor
Glassdoor Logo

Find jobs for Customer Service Representative

The Home Depot Customer Service Representative Reviews

Updated October 19, 2018
153 reviews

Filter

Filter

Customer Service Representative

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
54 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Learn a lot about finishing material" (in 216 reviews)

  • "Benefits for part-time employees" (in 795 reviews)

Cons
  • "Work life balance can be hard to find" (in 504 reviews)

  • "I can not have a full time shift yet" (in 899 reviews)

More Pros and Cons

  1. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Scottsdale, AZ
    Current Employee - Customer Service Representative in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Home Depot takes amazing care of its employees and makes customers a priority. It is a great team to be part of.

    Cons

    Unable to stay with the company when I move because there is no contact center in that area. There’s really not anything bad I can say.


  2. "Former Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Santa Clara, CA
    Current Employee - Customer Service Representative in Santa Clara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Fair and honest with employees

    Cons

    Not good at promoting employees

    Advice to Management

    Always be appreciative of your employees hard work

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend

    I worked at The Home Depot full-time (More than a year)

    Pros

    Some managers a pleasant and insightful. If you meet kpi's you'll gain exposure to different aspects of the business.

    Cons

    Work sched (5 pm - 2am)


  4. "Customer Service"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at The Home Depot full-time (More than 8 years)

    Pros

    Opportunity for lateral movement to different departments inside the company.

    Cons

    Supervisor changed every 2 months. Seated arrangement changed and overly micro managed.


  5. "Great Part-Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marysville, WA
    Former Employee - Customer Service Representative in Marysville, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot (Less than a year)

    Pros

    Competitive Pay, employee incentives, flexible hours

    Cons

    Hours, retail environment, just another employee, work weekends


  6. "Nice plac to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    You learn a lot

    Cons

    Some employees are lazy
    You get pulled in all directions
    You get ask to work extra last min
    They don’t care about your personal life


  7. "Home Depot Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT
    Doesn't Recommend

    I have been working at The Home Depot full-time (More than a year)

    Pros

    decent pay and access to sick time

    Cons

    crappy hours and terrible policy's and processes

  8. Helpful (3)

    "Avoid working in the call centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    -Benefits
    -Tuition reimbursement
    -Opportunity for advancement if you befriend the right people

    Cons

    -Call center pay is not competitive
    -Only half day of sick time per month and no time off work unpaid or you will be written up
    -No accountability among management at any level
    -Company will change the rules to fit their narrative and go against the written SOP
    -Inverted pyramid is fake propaganda
    -Company values are not followed and treated like a joke at the call center

    Advice to Management

    I used to be the most "bleed orange" associate there was and have worked multiple roles both in the stores and the call center, but new upper management has run the call center into the ground. The call center pay has never been competitive compared to other call centers in the area, the only reason people chose to work here was the benefits and flexibility in scheduling- that was their only competitive edge over the dozens of other call centers nearby. Recently the shocking decision was made to ban unpaid time off. You can now only request time off work if you have vacation time or sick time available. But you don't get vacation time until you've been there a year, and you only get half a day of sick time a month. Better hope you never get sick and have no doctors appointments, school activities for your children, weddings, birthdays, graduations, etc. because the Home Depot Kennesaw Contact Center will not let you attend. I've been in the call center for years and the decision to remove unpaid time off came as a complete shock and crumbled the department. When our senior HR rep for the building first heard about it, he was even upset for us because he saw how wrong that was for them to take unpaid time off away from the front line associates who work so hard for this company. Yet months later no changes. If you check indeed.com Home Depot has posted more than 30 different job postings for CSRs in my building posted in the last month alone...desperate. Most companies post 1 job listing per role and they're good to go. Clearly you're having trouble hiring new people so why continue to run off the hard working and experienced associates you already have? I have watched many people quit in the last 2 months. The associates who are left no longer care about the job because Home Depot has showed that they do not live according to their company values that they preach and their inverted pyramid is a facade. This is not "doing the right thing" or "taking care of your people". Driving tenured associates to quit is not "creating shareholder value". It truly makes me sad because this was once a company I loved and recommended to anyone who would listen. I have no faith that any of this will change but I want to warn other people. Do not work at the call center or you are signing your personal life away.


  9. "Use as stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Staten Island, NY
    Current Employee - Customer Service Representative in Staten Island, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Always busy, pay is fair but not great.

    Cons

    no training, no breaks or lunches. No overtime but you work pass your time they they cut hours.

    Advice to Management

    Ensure all employees are happy with scheduling, no lunches or breaks are given. Not staffed properly. Work out cutting hrs due to having to stay when under staffing issues occur. It's not fair to staff who work hard.


  10. Helpful (1)

    "Home Depot doesn't care about their part time employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Doesn't Recommend

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Some of the people I worked with were nice. I also enjoyed some of the customers.

    Cons

    Where to start...I have worked at several other retail chains and working for HD has by far been the worst experience. The pay is minimum wage for part time employees and is far too low to put up with all the stress and responsibilities this employer and the customers put on employees. This company is NOT flexible at all in terms of scheduling. Be prepared to work every weekend and have your time off requests denied constantly. No minimum wage job is worth never being able to have a weekend off or to take off time to have a life outside of work. You also don't get medical or dental benefits working part time, you have to pay for it even though you won't be able to afford it working 27 hours or less a week (27 being the max). Poor working conditions in my store. A/C doesn't work well so it's always sweltering hot and our department only had one small fan to make up for it which wasn't enough. This company obviously cares only about making money and keeping their customers coming back for more. They are constantly raving about how great a company it is to work for but they don't offer fair pay or let you take time off.

    Advice to Management

    TAKE BETTER CARE OF YOUR EMPLOYEES! Pay fair wages and offer actual benefits and better perks than discounts on phone bill. Also realize that your employees have lives outside of work and rotate employees on weekends and take time off requests more seriously.

    The Home Depot Response

    Jul 11, 2018 – HR Communications

    We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our... More