The Home Depot Customer Service Representative Reviews | Glassdoor

The Home Depot Customer Service Representative Reviews

Updated December 1, 2018
155 reviews

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Customer Service Representative

3.6
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
56 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance can be hard to find" (in 512 reviews)

  • "The hourly pay for full time employees" (in 911 reviews)

More Pros and Cons

  1. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Katy, TX
    Current Employee - Customer Service Representative in Katy, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Managers and supervisor are trained to be coaches, not bosses. You always receive support to solve any problem; we work as a team. I do love to work in this place

    Cons

    rate salary, it is difficult to be a full time


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Columbia, MD
    Current Employee - Customer Service Representative in Columbia, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 10 years)

    Pros

    Excellent benefits , Great work environment, and wonderful pay

    Cons

    Don’t know any cons I love this compAny

  3. "Former Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Santa Clara, CA
    Current Employee - Customer Service Representative in Santa Clara, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Fair and honest with employees

    Cons

    Not good at promoting employees

    Advice to Management

    Always be appreciative of your employees hard work


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend

    I worked at The Home Depot full-time (More than a year)

    Pros

    Some managers a pleasant and insightful. If you meet kpi's you'll gain exposure to different aspects of the business.

    Cons

    Work sched (5 pm - 2am)


  5. "Customer Service"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Kennesaw, GA
    Former Employee - Customer Service Representative in Kennesaw, GA

    I worked at The Home Depot full-time (More than 8 years)

    Pros

    Opportunity for lateral movement to different departments inside the company.

    Cons

    Supervisor changed every 2 months. Seated arrangement changed and overly micro managed.


  6. "Great Part-Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Marysville, WA
    Former Employee - Customer Service Representative in Marysville, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot (Less than a year)

    Pros

    Competitive Pay, employee incentives, flexible hours

    Cons

    Hours, retail environment, just another employee, work weekends


  7. "Nice plac to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    You learn a lot

    Cons

    Some employees are lazy
    You get pulled in all directions
    You get ask to work extra last min
    They don’t care about your personal life

  8. "Home Depot Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ogden, UT
    Current Employee - Customer Service Representative in Ogden, UT
    Doesn't Recommend

    I have been working at The Home Depot full-time (More than a year)

    Pros

    decent pay and access to sick time

    Cons

    crappy hours and terrible policy's and processes


  9. Helpful (3)

    "Avoid working in the call centers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    -Benefits
    -Tuition reimbursement
    -Opportunity for advancement if you befriend the right people

    Cons

    -Call center pay is not competitive
    -Only half day of sick time per month and no time off work unpaid or you will be written up
    -No accountability among management at any level
    -Company will change the rules to fit their narrative and go against the written SOP
    -Inverted pyramid is fake propaganda
    -Company values are not followed and treated like a joke at the call center

    Advice to Management

    I used to be the most "bleed orange" associate there was and have worked multiple roles both in the stores and the call center, but new upper management has run the call center into the ground. The call center pay has never been competitive compared to other call centers in the area, the only reason people chose to work here was the benefits and flexibility in scheduling- that was their only competitive edge over the dozens of other call centers nearby. Recently the shocking decision was made to ban unpaid time off. You can now only request time off work if you have vacation time or sick time available. But you don't get vacation time until you've been there a year, and you only get half a day of sick time a month. Better hope you never get sick and have no doctors appointments, school activities for your children, weddings, birthdays, graduations, etc. because the Home Depot Kennesaw Contact Center will not let you attend. I've been in the call center for years and the decision to remove unpaid time off came as a complete shock and crumbled the department. When our senior HR rep for the building first heard about it, he was even upset for us because he saw how wrong that was for them to take unpaid time off away from the front line associates who work so hard for this company. Yet months later no changes. If you check indeed.com Home Depot has posted more than 30 different job postings for CSRs in my building posted in the last month alone...desperate. Most companies post 1 job listing per role and they're good to go. Clearly you're having trouble hiring new people so why continue to run off the hard working and experienced associates you already have? I have watched many people quit in the last 2 months. The associates who are left no longer care about the job because Home Depot has showed that they do not live according to their company values that they preach and their inverted pyramid is a facade. This is not "doing the right thing" or "taking care of your people". Driving tenured associates to quit is not "creating shareholder value". It truly makes me sad because this was once a company I loved and recommended to anyone who would listen. I have no faith that any of this will change but I want to warn other people. Do not work at the call center or you are signing your personal life away.


  10. "Use as stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Staten Island, NY
    Current Employee - Customer Service Representative in Staten Island, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Always busy, pay is fair but not great.

    Cons

    no training, no breaks or lunches. No overtime but you work pass your time they they cut hours.

    Advice to Management

    Ensure all employees are happy with scheduling, no lunches or breaks are given. Not staffed properly. Work out cutting hrs due to having to stay when under staffing issues occur. It's not fair to staff who work hard.