The Home Depot Reviews in Fort Lauderdale, FL | Glassdoor

The Home Depot Fort Lauderdale Reviews

Updated August 12, 2018
19 reviews

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Fort Lauderdale, FL

2.0
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The Home Depot President & CEO Craig Menear
Craig Menear
4 Ratings

19 Employee Reviews

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Pros
Cons
  • "Work life balance can be hard to find" (in 512 reviews)

  • "The hourly pay for full time employees" (in 911 reviews)

More Pros and Cons

  1. "More opportunities for women"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Fort Lauderdale, FL
    Former Employee - Specialist in Fort Lauderdale, FL
    Recommends
    Positive Outlook

    Pros

    Company wants to promote more women

    Cons

    Employees are apathetic. Maybe just tired and not paid enough

    Advice to Management

    More consequences for poor selling skills and apathetic behavior


  2. "Overall, a very good experience as my first job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Fort Lauderdale, FL
    Current Employee - Sales Associate/Cashier in Fort Lauderdale, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Very lenient on scheduling if you have an outside life, great people to work with (for the most part) and overall very educational.

    Cons

    Mostly just customers that swear they work at home depot and know more than us, I deal with that stupidity all the time and it gets irritating.

    Advice to Management

    Nothing really, my managers are great.

  3. Helpful (2)

    "HDI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HDI Sales in Fort Lauderdale, FL
    Current Employee - HDI Sales in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    100% commission with W2 status instead of 1099 so they can offer you $$$ insurance you pay at premium cost and then they get all your tax write-off benefits! Oh wait, that’s Cons!!!

    Cons

    Managers train you how to add 10% to the customers bottom line just to take it off at the end and appear to be giving customers a discount. Then, they tell you if you’re caught, you can’t tell anyone they told you how to do this. They further explain this was how it was done prior to THD buying out US Remodelers and is a tried and true gimmick to sell one and done sales pitch! This is a heavy handed sales pitch designed to pressure buyer into buying that same day. The customers never come back and buy because it’s really just a scam and they figure it out. The only people that buy this product are those unassuming, naive customers that blindly believe in THD. This is really NOT managed or directly owned by THD as your paycheck still reflects US Remodelers. The HR is completely separate from THD as well so you have no recourse if something goes wrong. And something WILL go wrong!! This company need to be shut down!!! Lawsuits all over the country should tell you something’s wrong with this!

    Advice to Management

    Shut down HDI! Your management is corrupt, human resources is corrupt, and install is corrupt! You know there’s a problem but you do nothing and you continue to do nothing, you are equally corrupt! You fired the vice president that hated this program, was purposely trying to shut it down and did not mind screwing the sales consultants! You behave as if you’re above reproach but you’re as bad as he was and need to shut this program down! It’s a bad con job at best!!


  4. Helpful (4)

    "HDI sales division abhorrent!! Run, don’t just walk away!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HDI Sales Consultant in Fort Lauderdale, FL
    Current Employee - HDI Sales Consultant in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    They offer expensive health insurance!

    Cons

    With pay structure changes, many sales reps have not been paid even within new agreements . Thus, sales reps nationwide are quitting bc of this well known issue.
    Reps are 100% commission with zero expense reimbursement. Expect to follow every commission dollar from sale to install to ensure you will be paid your full commission. Even if you can prove your measurements, details and pricing are correct, you are not guaranteed you will be paid properly. Well done work in good faith does not equal paycheck!!
    Management does NOT support sales reps in any way. They hire you, yet believe the same sales reps cannot be trusted. Example: any sales rep is NOT allowed to confirm lead, confirm lead address, verify lead requested appointment, verify lead understands purpose of appointment or call lead to inform you will be late. All reps must check in with call center for everything prior to first appointment, they do not trust any reps but they hired you lol. Call center, in turn, will call customer and if they cannot reach customer, sales reps must go anyway, and wait half an hour or more (for a lead that was not set up well) in driveway until call center releases reps. You will not be treated as a trustworthy valued associate. Do NOT believe you are equal to any other associate, sales reps are below bottom of the totem pole. The values they preach are purely propaganda!!
    Leads are assigned by sales managers, no matter what they tell you. Managers can reassign any lead at any time, even right up to appointment time. Multiple sales reps may show up at the same lead bc sales manager failed to tell anyone the lead has changed hands. Sales managers play favorites and it’s all about who is brown nosing sales managers!
    Leads are conjured by multiple resources; in-house associates and out-sourced companies. In-house associates have quotas and will enter leads that had no interest in buying or even knowledge of the appointment. Outsourced leads are names entered by telemarketers that are paid out regardless if lead sells. Therefore, leads will be no shows or confused as to why you are there at all. Managers will NOT allow you to call to confirm, it is a fireable offense. The danger is in that if sales reps call to confirm the lead, it would reduce the overall number of leads produced (bad or good) and therefore marketing and sales managers would appear not to be producing lead opportunities for sales reps to sell and then managers look bad. It’s all a numbers game facade and your numbers will be affected by these filler leads, too, meaning your closing rate would be a lower percentage!
    You are required to go into stores to produce your own leads. Normally, those would be your better leads. However, you are not paid to be there but bc the stores are always understaffed, you will end up doing general associate level work in helping customers with unrelated needs. If you do not help customers, you will get into hot water with store level managers, as well as, your manager bc you make them look bad to store - never mind you’re there on your own time or there to get leads not run all over the store finding a million products you know nothing nor knowledgeably trained for store purposes. If you do help customers, you’re not setting leads bc you’re running all over the store to help sell nails, not set leads! It costs store nothing to have you there; free labor equals win for them, lost time for you! Remember, if you’re not selling, you’re not making money!!
    Even if you prove to be a top sales rep as myself and other seasoned sales reps, producing millions in business, you can get caught in crosshairs and not be paid; no one is safe and all are fair game to managers and/or upper managers. The pay structure was recently changed and successful sales reps all over the country are quitting bc they are NOT being paid in full. The new system is not functioning properly but your mortgage company won’t care. Human resources will not help you either, as they are on the side of all management. You will leave a meeting with human resources and then they will, literally, walk right into a meeting with direct sales managers and tell them what was discussed, at your clear expense. Sales managers will, then, threaten you with no leads so your income is affected, retaliation rules do not matter to them bc human resources are on their side and don’t forget it.
    Install is behind by many, many months. You are not paid until install. Customers cancel bc install cannot meet demand. Install quits bc production load too heavy/they aren’t paid well enough. No one is happy and corporate profits at everyone’s cost!
    Do NOT make my mistake, just walk away, this job is not worth your work/life balance or sanity in not being paid in full; believe all the negativite commentary!! I only stay in the hopes they will pay me multiple thousands owed dispute and will soon leave, regardless!!!

    Advice to Management

    Close this division! HDI is completely dysfunctional and there is NO repair that will fix this! Since you cannot fix this mess, you know it’s a mess and you still do nothing to fix it, you are now just part of the problem - just close it down!


  5. Helpful (2)

    "Do not be fooled by the pictures. This place is a sweatshop."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Sales Specialist in Fort Lauderdale, FL
    Current Employee - Appliance Sales Specialist in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    some of the other employees - that's it - pay stinks, benefits are expensive, management only cares about profit - poorly trained managers

    Cons

    Environment is always dirty and dusty. Managers show no indication of management training or education. Evaluations focus on the negative. No positive reinforcement. Rule by fear. Unfair treatment of employees - same people and groups ALWAYS recognized and rewarded - cashiers, MET team, Freight (impromptu pizza parties, BBQ, breakfast (donughts and coffee.)

    Advice to Management

    Start paying your employees what they are worth. I do not know a single person at Home Depot who doesn't have a second job.


  6. Helpful (2)

    "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Fort Lauderdale, FL
    Former Employee - Sales Consultant in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook

    I worked at The Home Depot full-time (Less than a year)

    Pros

    You have the potential to make a lot of money, however, You will have to work long hours and do lots of extra work for no pay.

    Cons

    No base salary whatsoever, no car allowance, gas allowance or toll allowance and you have to use your own personal vehicle. You are also required to generate your own leads at the stores by spending hours in there and not being compensated for your time.

    Advice to Management

    Include a base salary or at least a car/gas allowance to reduce employees expenses. Also meetings should be set ahead of time and not just at the last minute. There were many meetings scheduled the night before and then cancelled the day of.

    The Home Depot Response

    Apr 29, 2016 – Senior Manager, Social Media

    Thank you for your review. “Taking Care of Our People” is one of our core values. We try our best to accommodate our associates’ needs.


  7. "Mixed bag."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Sales Specialist in Fort Lauderdale, FL
    Current Employee - Appliance Sales Specialist in Fort Lauderdale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Big company, great training, the hours are o.k., if you stay you might get a chance to apply for a better paying job.

    Cons

    Strange environment, very clique like, unfriendly, low pay, as part time employee you have no health insurance at all.

    Advice to Management

    Bring the companies values to work. Most people don't even bother to say hello much less to even acknowledge one. Everybody does his own think.

  8. Helpful (9)

    "Sales Consultant HDI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Fort Lauderdale, FL
    Former Employee - Sales Consultant in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    Overall Home Depot is a good company. Employees are great management cares for both consumers and their employees. Benefits are generous and HR is always looking at ways to add to the experience of working there.

    Cons

    This is specifically for the Outside Sales Consultant position and not the company overall.

    This division of Home Depot is called Home Depot Interiors and was purchased from an outside firm about 2 years ago. The culture of this devision is not of Home Depot and it reflects the industry's disregard for the client. The position has a commission only pay structure and its hires and attracts people that do not care much for the client. They teach you a 9-step process to take the customer to a purchase but the overall goal is closing the client regardless of their desire (or need) to purchase or not. It is a high pressure sales and most customers are not ready for this level of experience. They expect a service like what they are used to at the store but get something much worse, full of fear tactics and sales people that are starving. The division has a 60% turnover rate and only like 3 people actually make money. The product is orders of magnitude more expensive than the store and about 300% more expensive than local competitors. They key here is that they fill the customer with fear and take advantage of the fact that most people have never remodel a kitchen before. it is a one close sale for a reason: as soon as people do a little research they will understand that they can save thousands of dollars by going somewhere else. If you have a high level of integrity and believe in ethical selling this position is not for you. The overall work-life balance is non-existent. You will get 3 appointments every day: 11:00, 3:00, 7:00pm. They want you to spend 3-4 hours in each appointment. Do the math. You are going to work 60, 70, 80 hours per week without base pay, overtime, and you get to use your car and put about 30,000 miles per year without getting paid for the wear and tear of your car. In addition, you get 5 cases of sample bags that will completely take up your car and add about 250 lbs to your car.

    Advice to Management

    Close this division down as they do not implement your values reflected on the upside down pyramid.


  9. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Former Employee - Anonymous Employee in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot (More than 3 years)

    Pros

    Best for Part Time employment to allow flexible schedules and days off. Quarterly bonuses paid based on hours and years worked for the company.

    Cons

    Be Prepared to Start at a Minimum Wage or $ 7.00 to $ 8.00 per hour. Full Time Associates work under High Stress, Erratic Schedules, 6 day work weeks, Split days off, and have assistant managers and supervisors that assign you tasks without communicating to other management staff. If you are in your Teens and Twenties, looking for a Career in Home Improvement Retail, then this is your Dream Company and Job !!!

    Advice to Management

    Store Managers,, Assistant Managers, and Department Supervisors: 1) Need to All Be On the Same Page With Company Policy And Procedure as set by the Company's Corporate Headquarters in Atlanta, Ga. No In-Store Policies that Are Applied at Upper Managements Discretion to Select Associates.; 2) All Management Levels should apply the same Guidelines and Schedules To All Employee's, Without Exceptions for a Select Group of Employee's Whom they are Cultivating for Promotion; 3) Listen to Your Associates and their Input, and Not Basing All Decisions and Solutions Just on Customer Complaints or Suggestions. Back your Associates Up.


  10. Helpful (2)

    "Success is elusive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Depot Interiors Salesperson in Fort Lauderdale, FL
    Former Employee - Home Depot Interiors Salesperson in Fort Lauderdale, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    If you're talented or lucky there is the possibility of a very good income.

    Cons

    Lead generation system generates a majority of dead end appointments. Training is inadaquate. There is no financial support while a salesperson develops their own network of lead generators.

    Advice to Management

    Even limited support like gas money would improve the alarming rate of turnover.


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