The Home Depot Reviews in Houston, TX | Glassdoor

The Home Depot Houston Reviews

Updated March 3, 2018
317 reviews

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Houston, TX Area

3.4
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The Home Depot President & CEO Craig Menear
Craig Menear
89 Ratings

317 Employee Reviews

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Pros
  • You learn a lot on the job when you are a cashier, or when you are a lot attendant (in 205 reviews)

  • Benefits for part-time employees (in 757 reviews)

Cons
  • Work Life balance is usually unbalanced (in 475 reviews)

  • I can not have a full time shift yet (in 863 reviews)

More Pros and Cons

  1. "Protection security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection in Rosenberg, TX
    Current Employee - Asset Protection in Rosenberg, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 8 years)

    Pros

    I been doing security work over 15 years experience

    Cons

    My down side is not been NOTICE of a dependable worker

    Advice to Management

    I want to move up being in charge for all the home depot store and my a different of cutting back on store lost


  2. "Specialty Department Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Department Supervisor in Houston, TX
    Current Employee - Special Services Department Supervisor in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Wonderful company to move up in as training and internal promotions are common place. Networking is very easy and beneficial.

    Cons

    Retail hours so scheduling can be difficult to deal with at first. Consistent scheduling has helped the associates but does not apply to the supervisors.

  3. "Good Place to Work, Great Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Missouri City, TX
    Former Employee - Cashier in Missouri City, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot (Less than a year)

    Pros

    Fair Salary, Good Compensation. Reasonable break times and expectations of Employees.

    Cons

    Training took too long.

    The Home Depot Response

    Feb 23, 2018 – Client Partner

    Thank you for taking the time to share a review. We are happy to hear you had a positive experience at The Home Depot.


  4. "Hardware Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hardware Sales Associate in Houston, TX
    Former Employee - Hardware Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    Great people! Always kept busy, customer or coworkers. You can always pick up more hours if you wanted to or not. Very like family oriented atmosphere.

    Cons

    Within management seems like the only way to get a promotion was to kiss people's behind, instead of hard working people..and for people who were buddy buddy with one another.

    Advice to Management

    Pay more attention to hard working people than if they are just your friends,


  5. Helpful (1)

    "Inequality for Certain Races/Ethniticies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Millwork Sales Specialist in Baytown, TX
    Former Employee - Millwork Sales Specialist in Baytown, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    The Home Depot was my place of employment for about 5 years. Over 2 years at one location, left them to seek employment elsewhere only to return to them at the Baytown location in Texas. Store 6507. It was a warm welcome back to a company I have enjoyed working for before. I had their culture and work ethic engraved into my being from day one. I did everything in my power to do what is best for the customer. I still practice that to this day. I grew up under the Home Depot and it helped shape me into the man I am now. I had a fair pay, fantastic benefits, an understanding manager, a wonderful open-door policy, and great people to work with coming from a variety of different cultures and backgrounds.

    -Benefits outweigh pay so don't expect to make a lot work there unless you have been there for a long time.
    -Depending on your store, people are often friendly and understanding. Especially your co-workers.
    -The culture is possibly the best in corporate history. I have never seen a company so dedicated to their employees as the Home Depot. Other companies should learn from them.
    -The ability to move around and even change locations is very easy.
    -The support they offer to students is amazing.

    It is a very good company to work for. I would encourage people to start here so that we can flood the future working world with well-disciplined and hardworking employees.

    Cons

    Unfortunately, this is where the title of this review begins. In mid-February, I had a conversation about a black associate in the presence of another black associate. No one else just us two. I believed that the associate and I were on great terms and I had been open and honest with her in the past. I have been working with her for almost a year now. The conversation was about another black associate and how they refused to perform their work duties. The conversation ended with both of us agreeing that the employee had been making improvements to their work ethic and I should ease up on criticism. I agreed, and we went on with our jobs. A few days later I find out that the black associate that I had been speaking to, accused me of calling the other associate, that the conversation was about, the N-word. I denied ever saying such a word and even wrote a statement. After an investigation by corporate, I was terminated from employment due to the severity of the situation. According to the termination papers I received, I violated the Respect Policy. The situation became a He-Said/She-Said debate and since she is black and a female and I'm a white male, her word is more valid than mine. I will take this as a lesson learned and move on.

    My experience is unique and is not a reflection on the all employees or all stores and their management teams. It is depressing that a company I had adored and loved was willing to toss me away to secure their title as "An Equal Opportunity Employer." I was treated unfairly multiple times and even skipped over for a promotion 4 times despite having greater experience and knowledge than my supervisors whom I had 5 total in my 2 years of being there. The 6-month record for all write ups prevents good employees from advancing and instead, promotions are given to people who "suck up" to management. If you really want to be promoted in the Home Depot, you need to shred yourself free of your pride and dignity. I never believed this to be true until I worked at the Baytown location. The wrong people have been promoted and the hard-working people who understand their co-workers better than management are often punished or ignored for promotion. I even had a bad experience at the Clear Lake Shores location where a manager yelled at me for asking for help. This doesn't reflect all stores but unfortunately, certain stores are very poorly managed or bad places to work at. You will often hear of good stores and people will try to transfer there. The Baytown location is by far the worst place to work. I am likely being bias, but I have a right to be. Managers will have "coachings" with you and advise you on how to improve your performance. This can be great except, they record the conversation without informing you and leave "notes" on the conversation they had with you and you are NOT permitted to read them. So, a manager can and will say anything they want to you and make "notes" stating something else and you cannot confirm them. You can be written up for minor things and write ups can prevent you from getting promoted or transferring. I was written up the second day after getting out of the hospital from recovering from an illness and the write up was for, "Voluntary Insubordination."

    -You do not have the freedom to speak your mind, even in the Break Room. If anyone hears what you said, they can simply tell management and you can be written up. I was once written up for complaining about driving an hour to work for a 4-hour shift. My write up was for "Poor Integrity."
    -Most customers are very rude and disgusting. Needles and used condoms are found daily and so are dip cups. Baytown store.
    -Management is a mix bag depending on your store. Store managers are very disconnected with their employees despite being friendly and trustworthy, do not expect him/her to solve your problem.
    -Resolutions are often very slow.
    -There is favoritism sadly so make good friends with management and the higher ups to get promoted.
    -The company stands behind certain races and ethnicity more so than others. Figure out which one your store supports the most. And good luck with that uphill battle to promotion.
    -Good employees often get selected by other companies and leave. This means bad/lazy employees will be the most common people you work with.
    -Drama is a problem so keep your life mostly to yourself unless you really trust the co-worker.

    Keep in mind, my experience was great up until certain managers left and others got promoted. I had a very unique experience, so this does not reflect the company as a whole, but it certainly is a bad stain on their ethics as a company. I do wish I could return there but maybe its best that I do not.

    To sum it up, it's a great place to start but seek better employment elsewhere or be a student.

    Advice to Management

    Take an honest look at how you promote others and whom is there to make the company better or just advance themselves. Speak to your employees in private and ask them whom should be promoted and talk to the employee whom is being suggested. Relying on a system that requires employees to "apply" for a promotion only works for people who don't work and have time to spend on putting in applications. The people that are working hard, do not have time to put in for the promotion. Increase your pay per employee, especially raises based on Merit. It will encourage people to work harder. Understand and learn to recognize people who work hard and people who are befriending you just to promote themselves. Give more independence to the store instead of corporate. Each store should be able to handle their employees in their own way that will benefit both the employee and the company. Have an open-door policy on reading notes made in private by managers whom are monitoring associates. My advice to Corporate: If there is no definitive proof, then treat each associate's word as equal.


  6. "What is "review title?" thanks"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at The Home Depot part-time

    Pros

    The environment is great for a team and the employees are very nice to one another

    Cons

    If you're good at your job you get to do others' for free


  7. Helpful (1)

    "Don't practice what they teach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in Houston, TX
    Former Employee - Department Supervisor in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than 8 years)

    Pros

    If you love helping customers and fellow workers, you'll love working here.

    Cons

    Upper management consistently lie to you about pay to raises to promotions to daily work conditions. EX: Pay. I was told one thing and received several dollars less on my check.

    Advice to Management

    Don't lie and not live out company values and core beliefs than want to hold others accountable for what you yourselves aren't willing to practice.

  8. Helpful (1)

    "Overworked & Underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Houston, TX
    Current Employee - Associate in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Good coworkers willing to pitch in and get things done

    Cons

    Understaffed on floor
    Some managers downplay performance review
    Underpaid
    Lack of Growth for those wanting corporate exposure
    No LEAN Management in Retail Environment

    Advice to Management

    Don't downplay performance of staff to protect your own interest. Follow consistent policy dealing with customers and lessen fraud


  9. Helpful (1)

    "Key Carrier Department Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Carrier Department Supervisor in Webster, TX
    Current Employee - Key Carrier Department Supervisor in Webster, TX
    Recommends
    Positive Outlook

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Desire to provide excellent customer service. Promote from within, give associates empowerment and many programs to assist associates.

    Cons

    Extreme retail. Constantly busy which requires you to prioritize the Big 3. Cannot always accomplish what you want and sometimes lack the product to assist customers.

    Advice to Management

    Remember where you came from. The associates are what drive the business. It is on management to develop them, if an associate fails, you failed.


  10. "the home depot"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at The Home Depot part-time (More than a year)

    Pros

    very good customer service
    concerned employees 15 min break time every 24 hrs

    Cons

    no bad thing happen to me


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