The Home Depot Reviews in Kennesaw, GA | Glassdoor

The Home Depot Kennesaw Reviews

Updated May 30, 2017
45 reviews

Filter

Filter

Kennesaw, GA

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
18 Ratings

45 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • work schedule to improve work life balance (in 424 reviews)

  • Part time hours need full time job (in 750 reviews)

More Pros and Cons

  1. "Freight Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Freight Team Associate in Kennesaw, GA
    Former Employee - Freight Team Associate in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot (Less than a year)

    Pros

    Great company to work for, easy work, very flexible if you need to schedule time off, good benefits, and friendly environment.

    Cons

    Don't expect to get off work any earlier than 1:30am.


  2. Helpful (1)

    "Garden Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    The pay is average. some departments should make minimum wage imo because they don't do anything.

    Cons

    Management favors people hard, zero recognition for work that is done, lots of work for avg pay.

  3. "Best company to work for in call center industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Recommends
    Positive Outlook

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Fun work environment, profit sharing, great benefits, tuition reimbursement, comprehensive attendance and time off policy, diversity, encourages career growth and development from employees, variety of schedules available.

    Cons

    Slacker management in call centers, pays a bit less than similar companies, expects a lot from associates.

    Advice to Management

    Hold lower management accountable in contact centers, increase pay to attract good talent for employment.

    The Home Depot Response

    Mar 31, 2017 – Content Marketing Strategist

    Thank you for your feedback! We are happy to hear you are enjoying your employment with The Home Depot. Keep up the great work!


  4. "Night Stoker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Stocker in Kennesaw, GA
    Former Employee - Night Stocker in Kennesaw, GA
    Recommends
    Approves of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Work with good people and great upper management

    Cons

    Department manager sucks and overly concerned

    Advice to Management

    Tell the department head to ease up


  5. "Values Wheel Hasn't spun silk in years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 5 years)

    Pros

    Your working/ current employees are trying to form a union

    Cons

    Low pay / corrupt management all the way up the chain / no work life balance / DOL has been on site several times the HR hides documents and give the run around /

    Advice to Management

    Live by your values with all THD associates not just select personnel


  6. "Chat Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kennesaw, GA
    Current Employee - Anonymous Employee in Kennesaw, GA
    Recommends
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Great Atmosphere. You come across some leadership that really cares about the development and well being of their associates

    Cons

    Very hard to move up within company. Always changing processed and you can really never get a clear and concise answer about the changes that are being made.


  7. "Csr"

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Kennesaw, GA
    Current Employee - Customer Service Representative in Kennesaw, GA
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Great benefits for employees and families

    Cons

    Under paid. The hourly pay is not enough to support a family

  8. Helpful (1)

    "Home Depot Call Center-Kennesaw"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Expeditor in Kennesaw, GA
    Current Employee - Resolution Expeditor in Kennesaw, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 5 years)

    Pros

    -benefits are amazing (health, vision, dental insurance, Flex (health) spending account, FMLA, stock purchase plans, 401K (as long as you never need to pull from it), tuition reimbursement
    -Will usually work around your schedule if you have something you HAVE to do, they will try to accommodate you and they do accommodate school schedules.
    -PTO (4 hours/month for full-time)
    -Vacation packages (1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years etc...)

    Cons

    -You are truly just a number, not an individual
    -Promotions are based on "who you know" and not what you know.
    -Favoritism is rampant from the director down in all departments
    -Metrics for Resolutions are set up for you to fail and nearly impossible for you to meet with the types of calls you get
    -Cross training will never happen. IF you change lines of business, you will be trained in the bare minimum and have it held against you when do something wrong, but never had any training on how to do it correct.
    -Too many people trying to run the show, and no set answer for a questions.
    -Level of professionalism in employees and supervisors in the call center is not what you would expect from a company like Home Depot
    -Extremely Negative environment in resolutions, if you're not ok with getting cursed out by customers a couple times a day, then this isn't the job for you.
    -Policies are written, but followed in vastly different ways depending on who you are dealing with (i.e. attendance. Policies will be inforced differently depending on the sup and the department and dress code. Its a place of business, not a club)
    -If you are likes, the policies dont apply to you, if you are not, you will be required to adhere to the full scope of them and written up if not followed to a T.
    -Overall Home Depot as a company is great, however the call center is not. If you want to work with this company, bypass the call center and head straight for the corporate office (Store Support Center) in Smyrna.
    -If you are trying to transfer to the SSC from the callcenter, you are not given a fair chance because of how the call center is seen as a whole by corporate departments (its seen as unprofessional). Not everyone here is like that. Some of us are educated, well spoken, well dressed, and took the job here hoping to get our feet in the door of this company not knowing the perception of the call center and are now stuck because they assume the entire call center is unprofessional (I've had that told to me by associates and leadership at the SSC when asking about an application process)

    Advice to Management

    The upper management and leadership in the company have no idea what truly happens in the call center. When you visit we are told to be on our best behavior...you are shown what the call center leaders want you to see, not what the real thing is. I'd love for corporate leaders to have round tables with associates. However, do not have the call center leaders, supervisors or managers pick people to go. Do a random selection so you can really get an idea of how this center is. Take a look at those of us who have stuck it out in the call center for 4+ years. We have a reason that we've stuck it out this long.


  9. "Good working environment, enjoyable culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Freight Team Associate in Kennesaw, GA
    Current Employee - Freight Team Associate in Kennesaw, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Free food around once per week.

    Cons

    Repetitive, can be hard to move up or transfer laterally.


  10. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Kennesaw, GA
    Former Employee - Sales Representative in Kennesaw, GA
    Recommends
    Positive Outlook

    I worked at The Home Depot full-time (More than 10 years)

    Pros

    Great name, flexible hours, good training and unlimited earnings`

    Cons

    Required to self generate leads.
    top heavy management and administration

    Advice to Management

    streamline


Showing 45 of 14,778 reviews
Reset Filters