The Home Depot Reviews in Laguna Niguel, CA | Glassdoor

The Home Depot Laguna Niguel Reviews

6 reviews

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Laguna Niguel, CA

2.7
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The Home Depot President & CEO Craig Menear
Craig Menear
1 Rating

6 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 450 reviews)

  • I wish my position was full time (in 811 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Head in Laguna Niguel, CA
    Former Employee - Department Head in Laguna Niguel, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Learning new things about all trades

    Cons

    Working on ladder carrying paint buckets

    Advice to Management

    Stock to a schedule. Know your employees. Be compassionate


  2. "cashier/sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Laguna Niguel, CA
    Former Employee - Anonymous Employee in Laguna Niguel, CA

    Pros

    Great people who tried their best and really cared about customers and the store

    Cons

    Pay raises were insultingly low,. New cashiers make more than long time employees who are far more valuable to the company.
    Horrible understaffing, often only one staff member for entire department which was extremely stressful. Our department heads who lasted only a few months before passing on to another department were unknowledgeable about their department, uncommunicative, unsupportive and patronizing to staff.

    Advice to Management

    Require department heads to have actual knowledge about their departments. Add more knowledgeable staffing, teach all staff about their products and where everything is located, give reasonable pay raises to match the jobs performed.

  3. Helpful (1)

    "Laguna Niguel CA Store # 1077"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Depot Cashier in Laguna Niguel, CA
    Current Employee - Home Depot Cashier in Laguna Niguel, CA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Weather is typically very good, so dress code is relaxed - more so for men than for women, however.

    Numerous mass exoduses, so good chance people you don't like won't be there long.

    Cons

    With a few exceptions, managers only make eye contact and/or speak with associates when they want something. It's prevalent.

    Corporate philosophy of putting front-line associates only second to customers is not followed. Ever.

    Employee moral is low resulting in horrendous issues affecting the bottom line.

    Chaos reigns.

    Pam in receiving demonstrates demeaning conduct toward employees who are too intimidated to complain about her, and management knowingly overlooks it.

    Management will not defend the human rights of employees. The customer IS always right, even if the customer's behavior is inhumane by liberal standards.

    Moving up the ladder at the Laguna Niguel Home Depot is reputed for it's managerial click. If you aren't in the inner circle, you aren't moving up no matter how good/smart/experienced you are.

    They will NEVER tell you what you did right. Only what you did wrong. Ask anyone there.

    Advice to Management

    Stop blaming "corporate" for your limitations. Open your eyes to what your "favorites" are really doing. Create structure and stability. Turn this store into Orange County's finest.


  4. "At Home Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flooring Specialist/At-Home Services Representative in Laguna Niguel, CA
    Former Employee - Flooring Specialist/At-Home Services Representative in Laguna Niguel, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    A service to customer environment. Offers opportunity to assist others in exciting home improvement projects. Friendly and supportive place to work.

    Cons

    Unfortunately the pay level is so low that a single person would struggle to just get by at best.

    Advice to Management

    Appreciate management experience I had. My managers rolled up their sleeves and worked the floor helping customers like the rest of us.


  5. "The Wild West with benefits depending if you play them game right."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Laguna Niguel, CA
    Current Employee - Sales Associate in Laguna Niguel, CA
    Recommends
    Approves of CEO

    Pros

    The benefits were great . I learned allot . I liked most of the contractors and the street customers that weren't crazy or mean stress cases. There was a decent about of freedom.

    Cons

    Prepare to be a doormat and like it... You can serve over three hundred customers a month 3/4 of them liking you and a portion ok, but one bad customer will get you fired.
    You do get the feeling of being just a number and you don't get any where near the credit you should for excellent customer service ..... Allot of corporate smoke and mirrors.....

    Advice to Management

    Advance people by merit and not by politics..... Too much inbreeding in the company.


  6. "Too Bad Homedepot didn't Keep Expo Open..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Designer in Laguna Niguel, CA
    Former Employee - Project Designer in Laguna Niguel, CA
    Recommends

    Pros

    Loved:
     team environment
    being in charge of my designs
    great pay

    Cons

    store closed
    too many changes in management...

    Advice to Management

    too many changes in management...
    Expo was treated like "Cinderella"


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