The Home Depot Reviews in Phoenix, AZ | Glassdoor

The Home Depot Phoenix Reviews

Updated November 5, 2017
92 reviews

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Phoenix, AZ

3.0
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The Home Depot President & CEO Craig Menear
Craig Menear
27 Ratings

92 Employee Reviews

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Pros
Cons
  • Work life balance needs improvement (in 450 reviews)

  • I wish my position was full time (in 811 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great entry-level."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Picker in Phoenix, AZ
    Current Employee - Order Picker in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    The people yuo work with become good friends.

    Cons

    Sometimes you are overworked or the pay doesn't satisfy.

    Advice to Management

    Do a great job of keeping associate's happy.


  2. "Part-time Cashier/ Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate & Cashier in Phoenix, AZ
    Former Employee - Customer Service Associate & Cashier in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Open availability, coworkers are generally nice, Vison & Dental plan is amazing! They give sick time & vacation (when you're for a certain amount of time). They also give time & a half on holidays when you've been there long enough. Overall, It's not a terrible place, just being there for over 2 years, you lose the patience for all the bs.

    Cons

    Hours are wishy washy, Sometimes you'll get 29 hrs a wk and the suddenly 15 hrs. managements isnt that great.

    Advice to Management

    Take care of your employees instead of always trying to please an entitled rude customer

  3. "Good Schedule, Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Phoenix, AZ
    Current Employee - Cashier in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Incredibly flexible scheduling
    Most people are in a good mood
    Your input is taken into account

    Cons

    It is hard to move around (departments) if you're under 18
    When a bad employee does come in management is hesitant to do anything and corp. wont help

    Advice to Management

    Take care of bad associates before they hurt the whole store.


  4. "Okay company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Energetic bosses and monthly games.

    Cons

    Not growth unless you know someone

    Advice to Management

    Stop promoting your friends when they don't have the best qualifications.


  5. "Very unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Phoenix, AZ
    Former Employee - Cashier in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook

    I worked at The Home Depot (More than a year)

    Pros

    Gaining experience in customer service.

    Cons

    Very unprofessional management, higher employees and new employees. Think of high school in a sense.


  6. "One of the worst places I have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Phoenix, AZ
    Former Employee - Special Services Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    They work with your schedule... Sorta

    Cons

    They don't train their employees properly and blame the employee for their poor training, don't staff properly, they pay and compensate poorly even compared to the places who are demonized in the news, they let vicious dogs in the stores (even though the front door says 'no pets'), the highest turnover I have ever seen, long term employees take advantage of new employees and verbally abuse them so they can walk around the store, not work and take 30-45 minute paid breaks and hour long lunches that they clock out for but clock in to just continue to sit in the break room. Full time employees who've been there a decade are just paid a couple bucks above minimum wage.

    They also allow their customers to swear and belittle their employees

    Advice to Management

    You need to listen to part-time associates more


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    good starting pay, great benefits and two bonuses per year.

    Cons

    seems your always delivering bad news to customers.

  8. Helpful (2)

    "Service Desk Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk in Phoenix, AZ
    Current Employee - Service Desk in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Fun coworkers, they have frequent parties, and you really get to know some of the customers and that's fun.

    Cons

    Training is a lot of videos and then getting thrown into the work without much hands-on training. You have at least double the amount of training, but you're still paid the same as the cashiers.

    Advice to Management

    Have more hands-on training and pay better.


  9. "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Merchandising Execution Associate in Phoenix, AZ
    Former Employee - Overnight Merchandising Execution Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    The 4-day workweeks were very nice.

    Cons

    - Manager was not respectful; she used intimidating on us to get projects done.
    - Overnight MEA team members don't get discounts on products in the store.
    - You can't miss more than 3 days within the first 90 days, or you're fired. Hopefully you don't get sick, end up in the hospital, or have a family member pass away... because you won't be excused for it.
    - Health benefits don't kick in until after 90 days.
    - You're expected to drive to different locations throughout the district to complete projects, but with little reimbursement for fuel.
    - Team members would be hired and then quit after less than a week because the manager was not easy to work with
    - Before the minimum wage raise, I made more than minimum wage. When minimum wage increased, the company did not raise our pay; thus, I was making minimum wage. The team members at a McDonald's nearby made more than I did and did less work.

    Advice to Management

    Treat the team members like a part of the team and not disrespect them.


  10. Helpful (1)

    "Merchandising Execution Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Execution Associate in Phoenix, AZ
    Current Employee - Merchandising Execution Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Constantly changing work environment, always on your feet getting exercise, good culture, ability to transfer between MET and store side, as well as from store to store.

    The company likes to promote from within.

    Good starting job out of highschool.

    Cons

    MET is relatively new ~8 years, so policies and technologies are still being developed. There are times when management will change policies within days of rolling them out - creates confusion and more work.

    Heavy workload with few hours being added to share the load means more work and responsibilities without added compensation.

    Very poor healthcare plans. They are expensive and offer very little coverage.

    This is a customer facing job and the uniform is a bright orange shirt, however we are told to not spend more than five minutes an hour helping customers - we have merchandising work to do. We can't tell customers that, so we are put in tough positions on a daily basis, with no real solution provided by management.

    Low pay.

    Advice to Management

    Spend more time creating and fleshing out new policies before implementing them and "throwing them at the wall and seeing what sticks".

    Change MET uniforms or change the five minutes per hour policy.

    Offer better healthcare​ plans that we can actually benefit from.


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