The Home Depot Reviews in Phoenix, AZ | Glassdoor

The Home Depot Phoenix Reviews

Updated April 16, 2018
218 reviews

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Phoenix, AZ Area

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
61 Ratings

218 Employee Reviews

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Pros
  • You learn a lot on the job when you are a cashier, or when you are a lot attendant (in 205 reviews)

  • Benefits for part-time employees (in 754 reviews)

Cons
  • Work Life balance is usually unbalanced (in 475 reviews)

  • Hard to get into a full time job (in 863 reviews)

More Pros and Cons

  1. "Great Company and Mgmt Team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Apache Junction, AZ
    Current Employee - Part Time Sales Associate in Apache Junction, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Family Values, Team Oriented, Integrity, Relaxed!

    Cons

    The pay is minimum wage, but there's always growth opportunity.

    Advice to Management

    Raise the starting pay a little away from minimum wage. Home Depot spends a lot of time in educating and training, but if your not paying for that skillset people are going to leave for more money. Why not pay more, as opposed to spending more money on the hiring process "over and over again" and training "over and over again". You've got a great company that cares! Invest in us ! Make us want to call this place home for years to come. Other than the pay, you've got a great thing going, unfortunately I will be looking for that 12+ hour job real soon!


  2. "Run don’t walk from the Tempe location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Tempe, AZ
    Former Employee - Customer Service in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    A very few supervisors are willing to do what it takes to help you and the customers and try to make it easier. Not many pros at all to speak of.

    Cons

    Most supervisors/managers are awful and unwilling to help. The systems are terrible and you can expect most calls to be customers yelling at you. If you are going to work here expect awful hours, terrible supervisors/managers and expect everything to be your fault. Turn over is HUGE!!

    Advice to Management

    Get supervisors/managers that really care and make it where reps are responsible for what they do and not for what HD does, vendors and carriers do or if customers are coming back to HD to shop. Also find a fairer way of sharing the responsibilities of the weekend shifts and don’t keep the same people working every weekend. Make the new people being hired on have weekend hours and get the others off the weekend shifts to unless they really want to work them. This would bring better morale.

  3. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ

    I worked at The Home Depot part-time (More than 5 years)

    Pros

    Really enjoyed working with my team

    Cons

    Typical retail complaints, hours etc

    The Home Depot Response

    Mar 1, 2018 – Client Partner

    Thank you for taking the time to share a review. We are happy to hear you had a positive experience at The Home Depot.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Associate in Tolleson, AZ
    Former Employee - Warehouse Associate in Tolleson, AZ
    Negative Outlook
    Approves of CEO

    I worked at The Home Depot full-time (Less than a year)

    Pros

    I enjoyed working here. Very easy work, and amazing coworkers

    Cons

    The management there is horrible . They are always looking for ways to get rid of people, hince why they’re always hiring .


  5. "Met team"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at The Home Depot (Less than a year)

    Pros

    good shift
    3 days off
    good amount of breaks

    Cons

    terrible pay
    mileage compensation is very slow and terrible


  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection in Phoenix, AZ
    Current Employee - Asset Protection in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 3 years)

    Pros

    Good pay and good company to work for.

    Cons

    Constant changing polices and never enough associates

    Advice to Management

    listen to front line


  7. Helpful (1)

    "Department Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Department Supervisor in Phoenix, AZ
    Former Employee - Department Supervisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than 8 years)

    Pros

    401K, Dental, Vision, Bonus program

    Cons

    All about money and being a yes man,Home Depot dont take care of their people anymore, just a corporate number anymore.

    Advice to Management

    No way to be #1 if you dont keep quality people and accept the lazy, slacking managers that dont do their job, but expect you to be able to do yours, best move I made is getting out.

  8. Helpful (1)

    "No Core Values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Supervisor in Tempe, AZ
    Former Employee - Contact Center Supervisor in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    For the work that is being done, Home Depot paid extremely well.

    Cons

    Extremely micromanaged. Poorly thought out scorecards and KPI's. Constant system issues. Did not take action based on customer or associate feedback. Worst of all, they pretend to live by their core values, but they do not and they will find an excuse to fire if they decide they don't like you.

    Advice to Management

    Stop lying to your employees and pretending that everything is fantastic and amazing. Spend less time organizing site fun events and fake recognition programs and actually listen to the operations supervisors, you will learn a lot about how to improve your organization.

    The Home Depot Response

    Jan 17, 2018 – Client Partner

    Thank you for your hard work and dedication. We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and... More


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 5 years)

    Pros

    The environment and culture is amazing

    Cons

    At this point there is nothing that stands out


  10. "The Home Depot Online Contact Center Tempe Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    The atmosphere is amazing, all of the supervisors and managers only wanted what was best for their teams. There was a genuine sense of care and pride in working for the company.

    Cons

    As with all big companies there are happenstances where sometimes information is not passed down in a timely manner to be effective for associates.

    Advice to Management

    Keep up the good work,


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