The Home Depot Rental Sales Associate Reviews | Glassdoor

The Home Depot Rental Sales Associate Reviews

Updated April 7, 2019
5 reviews

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Rental Sales Associate

3.0
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The Home Depot President & CEO Craig Menear
Craig Menear
2 Ratings

Employee Reviews

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Pros
Cons
  • "Must create your own work/life balance" (in 532 reviews)

  • "It is very hard to get full time" (in 932 reviews)

More Pros and Cons

  1. "Good Job, has some downsides."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rental Sales Associate in Fort Worth, TX
    Current Employee - Rental Sales Associate in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    you'll gain experience with a lot of the equipment and the proper use with them.

    you'll also build relationships with fellow associates and department supervisor(s).
    and gain the knowledge needed to help your PRO and DIY customers.

    discounts are provided via partnerships with other company's (discounts ranging from 0% - 10%)

    401k program

    work schedules are released 3 weeks in advance

    Cons

    you will need to be able to stand firm on company policy when necessary. ie: (cleaning fees, fuel fees and/or repair charges IF APPLICABLE). even when you don't want to. while showing grace in other certain circumstances.

    Upper management (not rental department supervisor) usually side with the customer on issues like (customer wants free rental) (customer brought the tool back disgustingly dirty but doesn't want to pay cleaning fee) (customer didn't get the damage protection and broke the tool)

    you will encounter customers who just plain hate you and will scream at you for no reason

    practically no pay raises for good work or experience.

    horrible staffing. by yourself (if opening and closing) during busy hours, backup has zero knowledge of rental systems and use of tools

    upper management seems to view "tool rental" as lesser associates.

    no in-store discount on anything.

    Advice to Management

    listen to the lower associates and department supervisors more, just because they get paid less doesn't mean they don't have good ideas.

    fix the staffing issues in the store.

    raise the pay of the good associates more than just 25 cents per year

    make it easier to promote the good associates


  2. Helpful (1)

    "Corporate Retail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tool Rental Sales Associate in Albany, NY
    Current Employee - Tool Rental Sales Associate in Albany, NY
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Success sharing - if you work at a large, successful store, you get a check twice a year. My store's check was rather small though, so it varies.
    Learn about construction and home improvement - I've learned a good deal about things from flooring to paint to heavy power tools.
    Homer awards - management gives awards which incrementally result in cash bonuses to your paycheck.

    Cons

    As with any corporation, you have to be extremely careful to follow every rule, and there is usually an overly complicated process for everything.

    Advice to Management

    Try to be more fair in recognizing employees - I've gone above and beyond many, many times, and only been recognized for it once. Other employees, meanwhile, get awards for something as small as cleaning the breakroom.

  3. Helpful (1)

    "Some good coworkers, good home improvement skills and customer service skills but horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tool Rental Sales Associate in Linden, NJ
    Former Employee - Tool Rental Sales Associate in Linden, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than 5 years)

    Pros

    Some good coworkers, good home improvement skills and customer service skills. That's all.

    Cons

    Computer scheduling is done by Atlanta, management signs off on the schedule and takes no accountability & responsibility when there's a hole in the schedule and acts as if it isn't their problem or their fault, yet they approve and sign off on it when it comes out online from them and from Atlanta and on a print out and war board and blame the computer in Atlanta instead of also themselves for it when a scheduling problem happens, and then act like you can't take breaks when their understaffed and sometimes the only one in a department and expect you to do two things and be in two departments in cashiering and millwork all at once for the little money you make and they stress no overtime unless approved my management and if approved, turn around to tell you to cut it anyway after telling you can keep it after they approve it after asking you to stay and help in another department help customers well past your time making you not want to do overtime for them ever again, as well as ring customers, cut wood and pack down and up in between customers at the same time with no associates in any other aisles hiding from customers, their POWER HOURS are a JOKE after 10 am to 2 pm that you can't take lunch or pack down till afterwards, you can't also take your lunch if your understaffed and alone and act as if you can't leave your department which is in fact illegal that they try to refuse your lunch and you go to HR, they don't retaliate for that, but they will find other things to do so instead of working at you to fix the problem in a resolution and its not their problems. When you page a manager, the managers hide in managers office and doesn't responds to any calls to them on their first phones. Too many meetings. The one manager even admit to me is lucky that the labor department didn't come after them with all these complaints. Management tries to pin the blame on you when a customer complains without hearing your side of the story and expects you to sign their pathetic write up without showing proof or investigating both ends even if you ask them making you feel set up and fire you anyway. They return anything and everything at returns even stuff that the store doesn't sell and still give customers their money back sadly. They do anything to make your life miserable to try to make you quit. Word of advice, if they are about to fire you, DON'T sign anything. Especially full timers, you'll waive your rights to unemployment if you do. A new manager whether assistant or a new store manager comes in from another store and cleans house of associates they don't like and forms their own clique and if your not in it with them, your toast even if its your first write up even if they don't like you enough and the severity of the incident. They make you work in multiple departments with little or not training and if you say no that you don't know how to do something like cutting wood, metal or fixing something with or without training, they act as if its an act of defiance instead of teaching and coaching you and ask you to do something anyway that you know you don't know how to do without asking, if you do it and then if you get hurt, they deny responsibility ever telling you how to do it that they ever told you to do it as a setup. I have never worked in a store with so many "walks" and "meetings" that when you page a manager or supervisor, they are all of them are having lunch with associates in the break room or in a manager's meeting that they have more than once a week, or "fraternizing" especially with male managers and female associates and cashiers in the break room or all in a bi-weekly staff meeting and with no manager to be found when sign of trouble and when you page, none answer and then when they do, they scream at you like it was a big bother since they are all in a "meeting" like you disturbed them from their BS meeting when you or a customer requests a manager. One manager even admit to me that he ignores my calls or hide. Had I recorded it, I would have reported them to the labor department or Atlanta or if neither helped me, I would have sued. Its easy to make big bucks and not do anything to earn your keep and doing your job. I will miss one or two good managers in the store, supervisors and associates and the rest, good riddance, as well as the HR and ASDS that are a joke to and to them, this job and this company and the way they do business. They cut, cut, cut hours to part timers without checking the war boards thoroughly and leaving holes in departments leaving full timers with more work to do because they part timers didn't do squat and if you don't get it done, you get yelled at by your supervisor or manager that same day or following day afterwards when they return. No wonder the part timers don't care. Now they got rid of all the full time positions a few years back and closed 10 stores but opened new ones? They cut part timers to less than 29 hours to save on benefits and plus with Obamacare, they limit part timers do less than 29 hours to not have to offer health insurance anymore and even benefits. I remember being told by another full time employee that the most people last on average is 6 months when I was in my 90 day probation back in 2005. That ought to tell you about the company and culture at Home Depot that it stinks. Like any retail job, this place is a revolving door. Its good for a short term gig, but they will burn you out in the long haul if you make it just that. You ask for a weekend off even once a month every few weeks and a manager argues that its too much of a hassle for them to grant it to you yet you request it with more than two weeks in advance or more than that. They act as if Atlanta does it, but we know the stores also have a hand in the schedule assuming Atlanta also does it also like they claim they did. The fact that they got rid of HRMs is a joke and the HR and ASDS are just as utterly useless as much as some supervisors, all the ASMs, the store managers, district managers, regional managers, etc. Too many chiefs and not enough indians or managers in the company and half don't do anything as well as. presidents and vice presidents for everything whether national or regional?! Really?! Must be very easy to sit around on your butts and bark orders all day and do nothing for your money up and down the company ladder. You even have tenured associates thinking they they are managers also, when in fact they are just like you, AN ASSOCIATE, seniority or not, which is kinda sad. Too much power trips in the company. Unless I really have to as a last resort, I won't be giving them a dime of my hard earn money to this poorly run company. They are just as bad as their former CEO who later went to Chrysler and is one of the top 10 worse CEOs ever and is now in charge of Freedom Group. The current one isn't much better either. After all, he was his "boy". No wonder they don't want unions in the union training video they have that they force you to try to sign and if you don't, your fired, so they can boot you out the door for saying what you have to say even when they are in the wrong. The anti union video was sad.

    Advice to Management

    Learn to respect employees regardless of whatever management level you are and in turn, you till get respect yourselves back. Employees are humans and in that battlefield you call the sales floor and race track doing the hard work of helping customer and not you, so stop taking credit for a job that you know you did not do. Practice what you preach in take care of the associate since you preach it so much as a company as well also as a manager and you'll get the same treatment back. You don't, you won't get respect back. Garbage in, garbage out. What an employee gets, the manager gets the same thing back in return. Treat people in other words the way you yourself would want to be treated and never forget where you came from. As an associate that worked their way up from nothing to somebody and even though its a little harder to fire a manager, with enough complaints, you yourself can be replaced as well. Companies don't give a damn about employees and management, like a used tampon.


  4. "Tool Rental Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tool Rental Sales Associate in Eagle River, AK
    Current Employee - Tool Rental Sales Associate in Eagle River, AK
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot (Less than a year)

    Pros

    Flexible schedule for college students

    Cons

    Not enough hours even with open availability


  5. "lawn & garden lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tool and Equipment Rentals/Sales Associate in Fort Worth, TX
    Former Employee - Tool and Equipment Rentals/Sales Associate in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Get to interact with all kinds of people
    Get to help people solve their problems

    Cons

    Odd hours, demanding, heavy lifting, need to be organized