The Home Depot Reviews | Glassdoor

The Home Depot Reviews

Updated March 27, 2017
1,231 reviews

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The Home Depot President & CEO Craig Menear
Craig Menear
313 Ratings

1,231 Employee Reviews

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Pros
Cons
  • Work life balance difficult with full flex scheduling (in 399 reviews)

  • Never a consistent schedule as a full-time employee (in 708 reviews)

More Pros and Cons

  1. "Know the Reality before Accepting Job Offer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Always hiring, good learning experience to develop product knowledge

    Cons

    Apathy across the organization, pay is lousy, benefit plans used to be good, promoted based on favoritism and not so much on performance. Management in stores is bad. Dont know how to lead, poor people, and communication skills.

    Advice to Management

    Adopting the philosphy that associates don't care how much you think you know until you show some empathy for an associates situation. Follow Company SOP's and monitor harassment and high turnover rates. There is a reason people don't want to work here.


  2. "HDE- Outside Sales Representative/Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Richmond, VA
    Current Employee - Sales Consultant in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than 5 years)

    Pros

    Nothing to speak of. This job is going downhill fast. This is by far, the very worst company I've been associated with. Don't waste your time- run, don't walk away from this job.

    Cons

    100% Commission
    No mileage reimbursement
    Poor installations which penalize the Sales Consultant
    Very expensive products-not competitive in the market
    Six days a week
    Poorly vetted leads
    Incompetent management

    Advice to Management

    Stop taking advantage of your employees.


  3. "Helping People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Austin, TX
    Former Contractor - Customer Service Representative in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    I worked at The Home Depot as a contractor (Less than a year)

    Pros

    Down Stairs Kitchen, track, bbw area, pokestop.

    Cons

    I love customer service because I love fixing people problems and making them smile. Here there was no fix. Every interaction was telling the caller that their issue would be put into a box and someone will fix it eventually with no timeframe.

    Advice to Management

    Please hire more people even if temporarily to handle your back log. It isn't just bad for your callers (employees) but when people are trying to get a refund to finish a part of their home project.


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  5. "Depends in your Store"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Brewster, NY
    Former Employee - Assistant Store Manager in Brewster, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Decent Salary, good Company (but only if your superiors believe in it). Work satisfaction is very dependent on the atmosphere created by Store Manager.

    Cons

    Poor work/life balance. Although Corporate ideals create a wonderful work environment, the truth is a Store Manager has sufficient latitude to create hell as long as they are skilled enough to work within the guidelines. Some try to wait out a bad boss (ASM and SM get moved round every couple of years), but if you are in their sights, it is rather easy to write you out.

    Advice to Management

    Stop promoting managers and work more on leaders. It is amazing how easy it is to defeat the purpose of the VOA and keep one's position despite creating a toxic environment. I know for a fact that this is not true at all Stores, what is frightening is that these people are able to walk undetected among the good ones with relative impunity.


  6. "Room to Improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Santa Rosa, CA
    Former Employee - Sales Associate in Santa Rosa, CA
    Doesn't Recommend
    Negative Outlook

    I worked at The Home Depot full-time (Less than a year)

    Pros

    Training was decent. Co-workers were nice.

    Cons

    Management quality and pay substandard.

    Advice to Management

    Manage.


  7. "Management don't listen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than 5 years)

    Pros

    Helping and educating customers on home improvement

    Cons

    Management needs training on favoritism of associates and need to listen and respect there associates more. When you have a disability and can only work so many hours in a week that disability allows they need to listen

    Advice to Management

    When associates have problems or issues they should be able to have a safe and unbiased member of management to talk to


  8. Helpful (1)

    "No Training and Unrealistic Expectations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Lakewood, CO
    Current Employee - Sales Associate in Lakewood, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Able to move around from department to department.

    Cons

    Putting someone in a sales job with no training and expecting high sales volume when scheduling during the slowest hours of the day. They set you up to fail and then write you up for low sales. No commission, just a sales quota that, if you don't meet, you can be fired. And again, they expect this with little to no training and working the slowest hours. They also talk a good game about caring about their employees, but when my husband ended up in the hospital with a serious condition, I was written up for attendance. Seriously this is the worst experience with a company I've ever had. Maybe I'm just used to professional companies that know what leadership really is.

    Advice to Management

    Don't pretend you give a rip about anybody or anything but your bottom line. If you want people to be successful, train them, and don't expect great sales when you schedule them on Sunday nights from 8-10pm or Fridays 4-8pm. Also, don't schedule employees who are supposed to meet a sales quota to work as a backup cashier two out of three days, which goes against their quota and brings it down. Don't leave one cashier working with a line of people waiting. This is why people complain about Home Depot. As a cashier I get at least four people in a four hour day complaining about long lines or having to return items that had pieces missing. This is how to foster poor morale within your stores, and is not good for business. I know you don't care what one employee thinks because you've got ten more waiting to take my job, but it doesn't bode well for your organization. I am not impressed, and I will discourage as many people as I can from working or buying from your store.


  9. "It's a daycare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resolution Expeditor in Atlanta, GA
    Current Employee - Resolution Expeditor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    It is a Steady paycheck

    Cons

    Customer care is a JOKE. You pretty much have no rights as an adult. It's run like a daycare or medium security prison. No morale, rewards are given to the same butt kissing agents and there is basically NO opportunity to advance unless it's in a different company or department. If offered a job in customer care with the HomeDepot politely DECLINE!

    Advice to Management

    Please hire EDUCATED individuals to lead others. And to the supervisors, maybe if you had control over your own kids you wouldn't have to come to work and try to control adults. LOOSEN THE HELL UP! It's a CALL CENTER! Do something better with your lives!


  10. "Home Depot Endorses Sexism, Favoritism, & Pay Extremely Low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in San Diego, CA
    Current Employee - Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than 10 years)

    Pros

    the scheduling
    the associates
    there are no more Pros to mention

    Cons

    sexist management
    this is not a job that you can legitimately pay your bills with

    Advice to Management

    be fair to the associates
    pay them for all the high demands you put on them


  11. Helpful (2)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Albany, NY
    Former Employee - Department Manager in Albany, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than 8 years)

    Pros

    Can be fun. Lots to learn. Many nice employees.

    Cons

    Never enough staff to meet corporate goals. Management games. Protect their buddy's who do not perform. Screw over other hard working people. All politics. Corporate does their best to try to make employees feel that they are valued, Dumps them for the smallest reason.

    Advice to Management

    Get management who really has an interest in the human side. Mentor, train properly and stop simply looking for excuses to beat people up.



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