FilterSaint Augustine, FL
I worked at The Home Depot part-time (More than a year)
Learn the store so I dont get lost when I come back as for supplies
Customer expects you to be an expert in every part of home and commerical repair
Advice to Management
I worked at The Home Depot part-time (Less than a year)
In the right locations Home Depot is a great place to work for true customer service professionals. Working hard and providing customers with better than expected customer service will result in promotions and positive recognition from management. There is also a culture of team spirit and understanding that customer service also applies to coworkers.
Great customer service is not what some Home Depot stores that rank highly with corporate practice. These managers have a very short sighted business model that bottom line above all is number 1.
In these stores staff is treated disrespectfully on the floor in full sight and hearing of customers and co-workers. All customers are viewed as potential thieves first. While the company focuses on true customer service professionals when hiring some managers insist that these same people go so far as to open every box even when banded, stapled, and taped making long time customers feel distrusted and undervalued.
Not a day goes by that a manager has to spend much of their shift having employees sign several sheets with updated policies, rules, and information all related to potential theft. There has to be a better way.
Advice to Management
The customer is not the enemy. Take a realistic look at how customers are treated at check out and put the same effort into product knowledge as in shrink.
And if someone can sit on an isle somewhere in the store and remove banding, staples, and tape from a box - stuff it with whatever - then re-band, staple, and tape that box the problem is not with the cashier. Take a look at floor staff.
The practice of aggressively redirecting staff on the floor makes everyone uncomfortable.
The idea that all customers are trying to rip you off will cost you in the long run when you treat them badly.
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