The Home Depot Reviews in Saint Augustine, FL | Glassdoor

The Home Depot Saint Augustine Reviews

2 reviews

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Saint Augustine, FL

4.0
StarStarStarStarStar
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
1 Rating

2 Employee Reviews

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Pros
Cons
  • "Work life balance can be hard to find" (in 512 reviews)

  • "The hourly pay for full time employees" (in 911 reviews)

More Pros and Cons

  1. "THD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Saint Augustine, FL
    Former Employee - Associate in Saint Augustine, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Learn the store so I dont get lost when I come back as for supplies

    Cons

    Customer expects you to be an expert in every part of home and commerical repair

    Advice to Management

    Maintain Morale


  2. Helpful (1)

    "Not all HDs are equal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Saint Augustine, FL
    Former Employee - Cashier in Saint Augustine, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    In the right locations Home Depot is a great place to work for true customer service professionals. Working hard and providing customers with better than expected customer service will result in promotions and positive recognition from management. There is also a culture of team spirit and understanding that customer service also applies to coworkers.

    Cons

    Great customer service is not what some Home Depot stores that rank highly with corporate practice. These managers have a very short sighted business model that bottom line above all is number 1.
    In these stores staff is treated disrespectfully on the floor in full sight and hearing of customers and co-workers. All customers are viewed as potential thieves first. While the company focuses on true customer service professionals when hiring some managers insist that these same people go so far as to open every box even when banded, stapled, and taped making long time customers feel distrusted and undervalued.
    Not a day goes by that a manager has to spend much of their shift having employees sign several sheets with updated policies, rules, and information all related to potential theft. There has to be a better way.

    Advice to Management

    The customer is not the enemy. Take a realistic look at how customers are treated at check out and put the same effort into product knowledge as in shrink.
    And if someone can sit on an isle somewhere in the store and remove banding, staples, and tape from a box - stuff it with whatever - then re-band, staple, and tape that box the problem is not with the cashier. Take a look at floor staff.
    The practice of aggressively redirecting staff on the floor makes everyone uncomfortable.
    The idea that all customers are trying to rip you off will cost you in the long run when you treat them badly.

    The Home Depot Response

    Apr 14, 2014 – Client Partner

    Thank you for taking the time to share your comments. We wish you were happier with your former management. Please call 1.866.698.4347 and select the option for the Associate Advice Council Group... More


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