The Home Depot Reviews in Seattle, WA | Glassdoor

The Home Depot Seattle Reviews

Updated August 8, 2017
154 reviews

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Seattle, WA Area

3.0
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The Home Depot President & CEO Craig Menear
Craig Menear
30 Ratings

154 Employee Reviews

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Pros
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  1. "Retail Customer Service - Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Customer Service - Cashier in Seattle, WA
    Current Employee - Retail Customer Service - Cashier in Seattle, WA

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Teamwork here contributes to the overall morale of the associates. It can be experienced from time to time.

    Cons

    Not enough growth opportunities, only for the few. Lack of associates from time to time on the front-end (cashiering). There is a Medium to High Turn-Around-Rate for the front-end of the Store at the store located in Seattle, WA (in the Sodo District).

    Advice to Management

    Emphasize strengths more often, and encourage employees by rewarding them more often with incentives especially for those who are selling product and/or are signing up customers for HD Credit Cards (Consumer and Commercial).

    The Current Incentives (As of 2016/2017) That Are Given Are: (You Get To Choose One Single Item Per Sign-Up for signing up Customers for a Home Depot Credit Card: A Candy Bar, Potato Chip, Bottled Water, Bottled Coffee Drink, Bottled Carbonated Drink, Peanuts, and Gum.).


  2. "ASDS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asds in Seattle, WA
    Current Employee - Asds in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 10 years)

    Pros

    The company values align with my own; giving back, taking care of customers and each other.

    Cons

    Lack of communication as well as consistent managerial decisions and lack of follow through

    Advice to Management

    They should have a 15 minute overlap at minimum to discuss the days events, issues etc. Have a consistent message for employees and timely feedback for growth and development.

  3. Helpful (2)

    "The Orange Promise and delivering upon it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Seattle, WA
    Current Employee - Department Supervisor in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 10 years)

    Pros

    Ability to transfer to another store, very good insurance options, paid vacation and sick/personal days, success sharing, investment options, wide variety of opportunities and shifts available, associate recognition program(s).

    Cons

    Rarely if ever staffed well enough to deliver upon The Orange Promise. Expectations that require more than possible, unless staffing were adequate and all transactions and systems worked perfect all the time. Ratings of customer satisfaction that put your store in the cellar, unless the VOC rating is a 10. Micro managing does not enhance the customer experience. Treating DS's like children and not allowing them to be empowered to make the intelligent choice, without higher up approval with regard to working extra hours within reason.

    Advice to Management

    If the desire is to be the #1 Customer Service provider in all Retail; realistic Metric evaluation/ranking methods and more faith in your DS's choices needs to be accepted, rather than blocked. Intelligent hiring and Intelligent in-store promotion needs to be implemented. It would be nice to assume all are capable of any position, however, the reality of life is far from that. Micro Managing for instant gratification at checkout or order pickup needs to be done less and more intelligently. Feeling threatened for making the right choice in the attempt to deliver upon The Orange Promise, should not be a feeling a supervisor should be feeling. A supervisor should not feel like a child asking for permission to have a cookie when it comes to making choices necessary to deliver upon The Orange Promise. It seems too often, those in management at all levels, are more concerned about achieving numbers for metrics to appease those above them, while the delivery of The Orange Promise suffers as a result. I'm not a gymnast or circus performer, I really don't feel we should have to walk the tightrope everyday or have to a score a 10 to win. We don't have just one judge, we have 100's, even 1000's of them, and they do not all use the same set of guidelines.


  4. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Seattle, WA
    Former Employee - Assistant Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Always changing in a very fast paced environment.

    Cons

    Always changing things faster than you can keep up with.

    Advice to Management

    Good Luck


  5. "Unprofessional, Disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Marysville, WA
    Former Employee - Sales Associate in Marysville, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Great Co workers, Great location. Great for people who just need a paycheck

    Cons

    Understaffed, Under trained, Unqualified people in supervisory positions.

    Advice to Management

    Talk to your staff, find out about the wealth of knowledge you have available to you.


  6. Helpful (2)

    "The people are great upper management needs to grow up. There are some very immature people in A AM positions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Redmond, WA
    Current Employee - Department Supervisor in Redmond, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than 5 years)

    Pros

    They don't have enough associates to serve the pro. They are off on the weekends and it overloads the special service desk and delays the pro. Phone sales have been simplified by pay by text.

    Cons

    You are over looked and they promote favorites with no skills. People get promoted by their popularity. The associates see this and get upset with management. Supervisors ask for help and are told to work it out themselves. Department Heads don't get paid enough to even want to work it out.

    Advice to Management

    They need to stop allowing clicks to form very counterproductive


  7. Helpful (1)

    "Loved it before, now its all about shareholder value"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Operations Manager in Tukwila, WA
    Former Employee - Night Operations Manager in Tukwila, WA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at The Home Depot full-time (More than 10 years)

    Pros

    Great co workers, good products. Great long term prospect. Company is very profitable and should be for years to come.

    Cons

    Upper management is not in touch with front line associates. More work expected than time allowed. Not a fun environment.

    Advice to Management

    Work life balance

  8. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (More than 10 years)

    Pros

    Great company, good business model that is looking towards what future retail will be. Focused on the customer experience, the associate experience and improved operational processes.

    Cons

    though there has been a lot of work on the labor model, it is still lacking in some areas of the store creating difficult staffing situations. Same can be said for IT.

    Advice to Management

    more updates to the labor model and need and they need to be faster. Same with IT.


  9. "Former Garden Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Garden Associate in Issaquah, WA
    Former Employee - Garden Associate in Issaquah, WA
    Recommends

    I worked at The Home Depot full-time (More than a year)

    Pros

    Profit sharing, satisfaction in helping customers find what they need

    Cons

    Management can treat employees like machines instead of people and expect employees to do the impossible.


  10. "What You'd Expect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Kent, WA
    Former Employee - Sales Associate/Cashier in Kent, WA
    Recommends

    I worked at The Home Depot part-time

    Pros

    Casual work environment, dress code.

    Cons

    On your feet all the time.


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