The Home Depot Special Services Associate Reviews | Glassdoor

The Home Depot Special Services Associate Reviews

Updated April 30, 2018
143 reviews

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Special Services Associate

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
50 Ratings

Employee Reviews

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Pros
  • "Learn a lot about finishing material" (in 209 reviews)

  • "Benefits for part-time employees" (in 772 reviews)

Cons
  • "Work life balance can be hard to find" (in 484 reviews)

  • "Hard to get into a full time job" (in 879 reviews)

More Pros and Cons

  1. "Special service associated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Bloomington, MN
    Current Employee - Special Services Associate in Bloomington, MN
    Recommends
    Neutral Outlook

    I have been working at The Home Depot part-time (More than a year)

    Pros

    The ability to live the every day values of home depot. Working with people and always able to help solve problems. Great opportunities to learn new processes.

    Cons

    none except my personal restriction

    Advice to Management

    Keep up the great work


  2. "Review title for this job."

    StarStarStarStarStar
    Current Employee - Special Service Associate in Chicago, IL
    Current Employee - Special Service Associate in Chicago, IL

    Pros

    Friendly work environment for all.

    Cons

    None to report at this time.

  3. "Special Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Atlanta, GA
    Current Employee - Special Services Associate in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Home Depot is a solid retail opportunity. Special Service can get to be intense. I feel the position is greatly under paid for the amount of work required.

    Cons

    Retail Hours & Low Pay

    Advice to Management

    Often the lines of job responsibility vs pay are out of line. Stores are quick to pile on work without an increase in income.


  4. Helpful (1)

    "A great place to work if you want experience in retail mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Long Island City, NY
    Former Employee - Special Services Associate in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Decent hours
    Nice management
    Interview process takes forever. While doing the application focus on the assessment part at the end because if you fail they wont call you back and you
    Break room is nice

    Cons

    -Horrible pay with no benefits.
    - After 6 months you get a raise of 25 cents.
    - Very hard to get a full time job even if you worked there for ages.

    Advice to Management

    Please raise the pay


  5. "Special Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Denver, CO
    Former Employee - Special Services Associate in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Other employees were very competent and always worked hard, Helped train me right away and were always willing to help, It was a good summer job

    Cons

    My store was always under staffed

    Advice to Management

    Hire more people but you guys already know that


  6. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate
    Current Employee - Special Services Associate
    Recommends

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Very friendly atmosphere. Everyone makes you feel welcome

    Cons

    A lot to learn. having to wait for hours to pick up. No set schedule. Schedule is very sporadic


  7. "Special Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Chicago, IL
    Current Employee - Special Services Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Like the co-workers and customers. Quality of product sold are very good. Current culture is of respect and trust. Pleasant place to work. The systems are improving making the processes easier. I believe if an employee is committed to going beyond the call of duty they may be promoted or get a raise . It is possible.

    Cons

    The hours are inconvenient and the Pay is BAD. One may count on a less than Cost of Living (Inflation) increase per year. IE 2.7%. This is about 25 cents a year on $9.50. As a retiree from Corporate America management, I am ASTOUNDED at the low pay for the Special Service Associates. They work HARD! Pretty amazing. Now that the market is improving, management may have to crank up the pay to keep these hard workers!

    Advice to Management

    The hours are inconvenient and the Pay is BAD. One may count on a less than Cost of Living (Inflation) increase per year. IE 2.7%. This is about 25 cents a year on $9.50. As a retiree from Corporate America management, I am ASTOUNDED at the low pay for the Special Service Associates. They work HARD! Pretty amazing. Now that the market is improving, management may have to crank up the pay to keep these hard workers! How about some competitive wages? Forget handing out badges. Ever think about a base and commission?

  8. "Special Services Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Matamoras, PA
    Current Employee - Special Services Associate in Matamoras, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    A lot of veterans are hired and are so great to work with.

    Cons

    Scheduling and coverage is horrible. Pay is not great for the expectations of having to handle too much with not enough staff.

    Advice to Management

    Review the schedules and make sure all departments are covered at all times and provide enough staff to ensure success for the department and overall store.


  9. "special services agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Vista, CA
    Former Employee - Special Services Associate in Vista, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    flexible schedule, co-workers were good. thats about it

    Cons

    poor pay, especially for amount of responsibilities. very unorganized system, it was normal for customers orders to be lost. Nothing streamlined, no set procedures for anything.

    Advice to Management

    set up some guidelines and procedures. pay according to work load and keep other employees updated with necessary information, so time is not wasted. make system more user friendly and minimize the number of sku's for single item. streamline computer system.


  10. "Special Services Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Chicago, IL
    Former Employee - Special Services Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The Home Depot part-time (More than 3 years)

    Pros

    Nice associates and good environment

    Cons

    Bad management (throw associates under the bus), customers are very rude. Store set up is terrible and for this position you are practically running the store for very low pay. Rather work at Lowe’s or Menards with their higher pay rate and benifits. Don’t make a mistake or you’ll get written up.

    Advice to Management

    Back up your associates and stop giving away so much money and allowing people to steal