The Home Depot Special Services Associate Reviews | Glassdoor

The Home Depot Special Services Associate Reviews

Updated February 8, 2019
151 reviews

Filter

Filter

Special Services Associate

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
53 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "zero work/life balance as a salaried manager" (in 524 reviews)

  • "It is very hard to get full time" (in 919 reviews)

More Pros and Cons

  1. "Special Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Tampa, FL
    Former Employee - Special Services Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than 10 years)

    Pros

    Profit sharing
    Good pay
    Great co workers

    Cons

    It's retail so they open early and close late but that is to be expected


  2. "Best retail job I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Brooklyn Park, MN
    Former Employee - Special Services Associate in Brooklyn Park, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Friendly coworkers, management, and District manager. Rewarded for a job well done. Flexible schedule. Always opportunity to pick up more hours. Plus they feed you lunch lol

    Cons

    Moody customers. Theft is a daily thing you have to deal with.

    Advice to Management

    Have asset protection there daily, not just here and there. Be more strict on your return policy, so many things are being permitted to be returned that clearly state non-refumdable for example tinted paint. Managers should back up what the associates say to customers unless its untrue. When we tell a customer one thing and you let them do what they want, it makes us look incompetent and like we can't do our jobs and gives them the impression that if they argue enough they'll get their way.

  3. "They are ok..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Watertown, NY
    Current Employee - Special Services Associate in Watertown, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Share of company instead of discount. Family oriented. Flexible hours. Veteran- Oriented.

    Cons

    If you are looking to move up they will screw you over for someone who is white and/or has little to no experience that you would have eventually to train, instead of giving you the job you deserve.

    Advice to Management

    Give the positions to people who have already trained for it instead of someone who has 0 clue on what they are doing.


  4. Helpful (1)

    "Special Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Benton, AR
    Current Employee - Special Services Associate in Benton, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    I come into work and know it’s going to be a very amazing experience. Our associates are hard workers who genuinely care about one another. Our Management give us a very appreciative environment with actual recognition backed with nurturing ways.

    I had to go to the ER when my health took a sharp turn into dangerous territory. I was terrified I would lose a job I love. I got a phone call and dread over took me. It was our terrific HR calling to see how I was doing, made sure I knew they all cared and offered help if I needed any. I was speechless and overwhelmed with deep gratitude. They also sent a get well soon card. Now a days this kind of the care given to their employees is so the exception to usual rule of society as a whole. We have revolved as a whole where management gets tunnel vision and lacks empathy. They understand taking exceptional care of the
    Employees in the long term makes for very hard working associates that are loyal.

    Cons

    The only con I can guess is working part time when I would love to work full time and really grow through hard work. I’m just going to keep going and taking initiative to meet that goal.

    Advice to Management

    Thank you. You all are amazing. The only advice I have would be to the higher ups in recognition of how our Management team works because they truly deserve it.


  5. "Special services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Yorkville, IL
    Former Employee - Special Services Associate in Yorkville, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Good hard working co workers for the most part

    Cons

    Training of special service workers is terrible - they want you to wing it to learn in the mean time angering good customers

    Advice to Management

    if you want better customer service - train your special service reps better


  6. "Career Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in San Diego, CA
    Current Employee - Special Services Associate in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    I feel well taken care of there. There are lots of opportunities to learn and there are great people working there. There is a great corporate culture although the execution of customer service could use improvement.

    Cons

    Wages are at a lower level and staffing levels are often low as well.

    Advice to Management

    Keep taking care of associates well and clean up store ONLINE CASHIER BOOK data.


  7. "Good Benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Covington, GA
    Former Employee - Special Services Associate in Covington, GA
    Recommends
    Neutral Outlook

    I worked at The Home Depot full-time (More than a year)

    Pros

    Great coworkers and supervisor at Covington Ga location

    Cons

    Hours we not a good fit for my family working 2nd shift.

    Advice to Management

    When you get a good employee that is good at their job work with them to make sure they are happy with their growth within the company.

  8. "Knowledge obtained here will follow with me through out my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate
    Former Employee - Special Services Associate
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere with the team, knowledge of how building materials and uses of material been passed on to team member, culture is excellent

    Cons

    Hard work, need more staffing

    Advice to Management

    For higher volume store, wished you have more staffing :(


  9. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate
    Current Employee - Special Services Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Flexible hours, treat you professional, good pay

    Cons

    not having a lot to do in front end

    Advice to Management

    I love working for this company. In less than 1.5 months I have moved up. I have no advice


  10. "Review title for this job."

    StarStarStarStarStar
    Current Employee - Special Service Associate in Chicago, IL
    Current Employee - Special Service Associate in Chicago, IL

    Pros

    Friendly work environment for all.

    Cons

    None to report at this time.