The Home Depot Special Services Associate Reviews | Glassdoor

The Home Depot Special Services Associate Reviews

Updated October 9, 2018
150 reviews

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Special Services Associate

3.4
StarStarStarStarStar
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Approve of CEO
The Home Depot President & CEO Craig Menear
Craig Menear
52 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance can be hard to find" (in 509 reviews)

  • "Hard to get into a full time job" (in 906 reviews)

More Pros and Cons

  1. "Knowledge obtained here will follow with me through out my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate
    Former Employee - Special Services Associate
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great atmosphere with the team, knowledge of how building materials and uses of material been passed on to team member, culture is excellent

    Cons

    Hard work, need more staffing

    Advice to Management

    For higher volume store, wished you have more staffing :(


  2. Helpful (1)

    "Special Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in Benton, AR
    Current Employee - Special Services Associate in Benton, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    I come into work and know it’s going to be a very amazing experience. Our associates are hard workers who genuinely care about one another. Our Management give us a very appreciative environment with actual recognition backed with nurturing ways.

    I had to go to the ER when my health took a sharp turn into dangerous territory. I was terrified I would lose a job I love. I got a phone call and dread over took me. It was our terrific HR calling to see how I was doing, made sure I knew they all cared and offered help if I needed any. I was speechless and overwhelmed with deep gratitude. They also sent a get well soon card. Now a days this kind of the care given to their employees is so the exception to usual rule of society as a whole. We have revolved as a whole where management gets tunnel vision and lacks empathy. They understand taking exceptional care of the
    Employees in the long term makes for very hard working associates that are loyal.

    Cons

    The only con I can guess is working part time when I would love to work full time and really grow through hard work. I’m just going to keep going and taking initiative to meet that goal.

    Advice to Management

    Thank you. You all are amazing. The only advice I have would be to the higher ups in recognition of how our Management team works because they truly deserve it.

  3. "Special services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Yorkville, IL
    Former Employee - Special Services Associate in Yorkville, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot part-time (Less than a year)

    Pros

    Good hard working co workers for the most part

    Cons

    Training of special service workers is terrible - they want you to wing it to learn in the mean time angering good customers

    Advice to Management

    if you want better customer service - train your special service reps better


  4. "Special Services Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate
    Current Employee - Special Services Associate
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than 3 years)

    Pros

    Some co-workers, company products, stock, and overall reputation. Good job for students. The company makes a profit.

    Cons

    Underpaid at $11 an hour for the responsibilities, skill set, knowledge, and intensity of this position. Have worked at positions making over $18-$50 hour that were less intense. The Special Service Associate position ($11) at my store is expected to know and do all the manager ($18) does without the compensation. The company needs to greatly up the pay. The other con is lack of floor coverage which adds to the intensity of Special Services.

    Advice to Management

    Get some roving associates to cover breaks and call offs. Up the pay of Special Services. Train all managers in the soft skills of people management. Reward employees with tangible, real time compensation in time and money for their individual efforts. If an employee is given more responsibility- pay them for it. This socialistic/communal recognition of group compensation for group effort effort kills the motivation of the individual. Hopefully, the economy & competition will force you to change.


  5. "Career Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate in San Diego, CA
    Current Employee - Special Services Associate in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    I feel well taken care of there. There are lots of opportunities to learn and there are great people working there. There is a great corporate culture although the execution of customer service could use improvement.

    Cons

    Wages are at a lower level and staffing levels are often low as well.

    Advice to Management

    Keep taking care of associates well and clean up store ONLINE CASHIER BOOK data.


  6. "Good Benifits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Covington, GA
    Former Employee - Special Services Associate in Covington, GA
    Recommends
    Neutral Outlook

    I worked at The Home Depot full-time (More than a year)

    Pros

    Great coworkers and supervisor at Covington Ga location

    Cons

    Hours we not a good fit for my family working 2nd shift.

    Advice to Management

    When you get a good employee that is good at their job work with them to make sure they are happy with their growth within the company.


  7. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Services Associate
    Current Employee - Special Services Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Flexible hours, treat you professional, good pay

    Cons

    not having a lot to do in front end

    Advice to Management

    I love working for this company. In less than 1.5 months I have moved up. I have no advice

  8. "Review title for this job."

    StarStarStarStarStar
    Current Employee - Special Service Associate in Chicago, IL
    Current Employee - Special Service Associate in Chicago, IL

    Pros

    Friendly work environment for all.

    Cons

    None to report at this time.


  9. Helpful (1)

    "A great place to work if you want experience in retail mangement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Long Island City, NY
    Former Employee - Special Services Associate in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at The Home Depot part-time (More than a year)

    Pros

    Decent hours
    Nice management
    Interview process takes forever. While doing the application focus on the assessment part at the end because if you fail they wont call you back and you
    Break room is nice

    Cons

    -Horrible pay with no benefits.
    - After 6 months you get a raise of 25 cents.
    - Very hard to get a full time job even if you worked there for ages.

    Advice to Management

    Please raise the pay


  10. "Special Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Services Associate in Denver, CO
    Former Employee - Special Services Associate in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at The Home Depot full-time (More than a year)

    Pros

    Other employees were very competent and always worked hard, Helped train me right away and were always willing to help, It was a good summer job

    Cons

    My store was always under staffed

    Advice to Management

    Hire more people but you guys already know that