The Home Depot Specialist Reviews | Glassdoor

The Home Depot Specialist Reviews

Updated September 17, 2018
658 reviews

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Specialist

3.4
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The Home Depot President & CEO Craig Menear
Craig Menear
192 Ratings

Employee Reviews

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Pros
  • "Learn a lot about finishing material" (in 215 reviews)

  • "Benefits for part-time employees" (in 787 reviews)

Cons
  • "Work life balance can be hard to find" (in 497 reviews)

  • "Hard to get into a full time job" (in 893 reviews)

More Pros and Cons

  1. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flooring and Decor Sales Specialist in Detroit, MI
    Current Employee - Flooring and Decor Sales Specialist in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Home Depot full-time (Less than a year)

    Pros

    Very supportive work environment, learn new skills, good training, good starting wages, great benefits. Also volunteer opportunities with Team Depot.

    Cons

    Not many downsides. Associates stay employed for extended periods of time, some upwards of 20+ years.


  2. "Special Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Merriam, KS
    Current Employee - Customer Service Specialist in Merriam, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Great co worker
    Decent Pay with the success sharing every 6 months

    Cons

    Poor managment
    Hard to find a work and life balance because schedules fluctuate allot

    Advice to Management

    better communication

  3. Helpful (1)

    "A good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flooring and Decor Sales Specialist in Tampa, FL
    Current Employee - Flooring and Decor Sales Specialist in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Home Depot full-time (More than a year)

    Pros

    Home Depot culture creates a family out of its employees. There's a sense of connectedness with The Warehouse (THD's employee social network), where employees from stores all over the country can ask and answer questions. The work is typically fast-paced and, depending on the attitude of employees, can even be fun. When I transferred to a different store, many of my coworkers still kept in contact with me. Benefits are pretty good.

    Cons

    Managers sometimes transfer between stores and some of them make me wonder how they got promoted. There's an attitude that if someone asks for something outside your department, you immediately call someone in that department and run away from the customer. In my case, someone says "floor", "window", or "blinds" and I get called to help the customer. Sometimes I get called for something as simple as "where are the blinds?" And then I walk them over to the huge sign that says blinds on it because that's too much effort for someone outside of my department. For the most part, this isn't a career. It's a job that you have while you look for something else.

    Advice to Management

    You should know the basics of everything your workers do. It's inexcusable not to know how to process a refund or look up an order. If you don't know something, be willing to learn instead of treating the situation as if it's beneath you.

    The Home Depot Response

    Aug 22, 2018 – Client Partner

    We appreciate you taking the time to share your feedback. Although we are unable to comment on your specific experience, we value our associates and understand that our associates are the key to our... More


  4. "Awesome!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in Fort Worth, TX
    Former Employee - Specialist in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    This is a great company to work for!!

    Cons

    They always make you feel like family!

    Advice to Management

    Nothing I am grateful for the way HD trains all employees!


  5. "Appliance Sales Specialist8"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appliance Sales Specialist in Detroit, MI
    Former Employee - Appliance Sales Specialist in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Home Depot full-time (More than 3 years)

    Pros

    Work with great people...nice social events

    Cons

    It is retail...full time means long undesirable hours that can create family stress...also can be quite physical at times... No commissions...weak profit sharing plan which does not reward top performers...low hourly pay

    Advice to Management

    This is a mega corporation any advice any individual can give management has already been thought of and considered


  6. "My toy store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist
    Current Employee - Customer Service Specialist
    Approves of CEO

    I have been working at The Home Depot part-time (More than 10 years)

    Pros

    Works full-time for years as a part-timer very flexible schedule lots of perks if you know how to use them they've been very good to me through the years,.

    Cons

    As a full-timer the work-life balance is tough but the benefits are good if you use them to your advantage

    Advice to Management

    Everybody be on the same page communication is key

    The Home Depot Response

    Aug 22, 2018 – Client Partner

    Thank you for your review. “Taking Care of Our People” is one of our core values. We try our best to accommodate our associates’ needs.


  7. Helpful (1)

    "Low pay, horrid schedule & few breaks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Salt Lake City, UT
    Current Employee - Customer Service Specialist in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    95% of Coworkers are great - helpful, fun & supportive.

    Cons

    With the inconsistent schedule you have no life- Not worth $11 an hour, seldom get breaks & not enough employees. Good employees leave. Even Walmart pays better!

    Advice to Management

    Competitive wages, more employees - stop all the returns & maybe you’d pay better.

  8. Helpful (1)

    "Just put in my resignation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Sales Specialist in Bowling Green, KY
    Current Employee - Appliance Sales Specialist in Bowling Green, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Home Depot part-time (Less than a year)

    Pros

    Still some good people left. But that could be changing. Some schedule flexibility early on. I sure loved working with the customers (best part).

    Cons

    No desire to retain employees. Seems that the place is going down hill fast. They have reorganizing the departments and supervisors causing everyone to be unhappy. That bleeds over to the customers. Customers in the last 2 months or more seem to be more upset as the employee/customer engagement is dropping off drastically. Allot of customers use to say "we come here for the great service". (not anymore) Now they stomp out of the store as there are not enough associates to help them.

    Advice to Management

    Your employees no longer what to stay there. When people leave that have many years in, that can be a bad thing if your customers are wanting a seasoned professional at the store. You should have never cut every ones hours and added more to the supervisor's list; all they did was let it run down hill. Beware, Menards is coming to town.


  9. "Appliance specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appliance Specialist in Flint, MI
    Current Employee - Appliance Specialist in Flint, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The Home Depot part-time (More than a year)

    Pros

    Easy work and boss leaves you alone for the most part.

    Cons

    Skeleton crew I have to cover multiple departments at the same time

    Advice to Management

    Hire more people and do what you say your going to do.


  10. "Asset Protection Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Specialist in Miami, FL
    Current Employee - Asset Protection Specialist in Miami, FL

    I have been working at The Home Depot (More than 3 years)

    Pros

    Great training and value driven company. Excellent benefits.

    Cons

    Upward mobility within Asset Protection/Loss Prevention