I have been working at The Home Depot part-time (Less than a year)
. Don't take work home
. Easy to learn
. Head cashiers treat cashiers impersonally, yell at them for not knowing things they are never told about and each one has different expectations making it difficult to know what to do
. Culture of distrust and intimidation
. Only get schedule 2 weeks in advance and requests for particular days off are rarely honored
. Paranoia from management about labor unions
. Get an average of about 15 hours per week although I was hired as 'part-time' and was told it would be more like 25
. Security alarms at front of store go off constantly and are loud and annoying
. Cashiers are required to push Home Depot's credit cards and extended warranties -- both of which are not good deals for the customer
. Cashiers are evaluated on speed and friendliness: speed is measured by the entire transaction until payment is made and is pretty much out of the control of the cashier since the customer can take a very long time to make the payment. Also, very frequently the UPC tags are missing from the merchandise so the cashier has to call to get them and wait until the associate in the appropriate department gets the code. Friendliness is measured by responses to an online survey and usually only unhappy customers fill them out. I suspect most cashiers get their friends to fill out positive surveys to get around this.
Advice to Management
. Train head cashiers on how to manage collaboratively rather than by intimidation
. Get more anonymous feedback from cashiers in a way that makes people comfortable they won't be punished for telling the truth
. Pay more: the low salaries cause very high turnover and don't give you the ability to attract quality people
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