The J. M. Smucker Company Reviews | Glassdoor

The J. M. Smucker Company Reviews

Updated January 22, 2018
277 reviews

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3.5
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Mark T. Smucker
84 Ratings

277 Employee Reviews

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Pros
  • Excellent work-life balance and they treat their employees very well (in 38 reviews)

  • Great people, great facilities in Orrville and other offsite locations (in 22 reviews)

Cons
  • Aside from that the office itself is located in Orrvile, which is in the middle of nowhere (in 7 reviews)

  • In my department there were no openings to be hired back full time (in 7 reviews)

More Pros and Cons

  1. "Good Company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The J. M. Smucker Company full-time

    Pros

    Good values and family like atmosphere

    Cons

    A little close minded in their thinking

    Advice to Management

    Bring more of the outside world in from a work force standpoint


  2. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Orrville, OH
    Former Employee - Intern in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company (More than a year)

    Pros

    Wonderful environment. Basic belief and corporate culture are really apply.

    Cons

    Located in an small town

  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    Work life balance is awesome

    Cons

    Pay is lower than average

    Advice to Management

    Pay employees fairly


  4. "Great Company to gain first experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technologist in Orrville, OH
    Former Employee - Senior Technologist in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    Great company culture, great benefits, great company campus.

    Cons

    Location, not much room for development for young professionals, change is slow.


  5. "Electrical & Instrumentation Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electrical and Instrumentation Technician in Memphis, TN
    Former Employee - Electrical and Instrumentation Technician in Memphis, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    Easily one of the best companies to work for. If not the best. Benefits are way above average. They support continuing education and will reimburse up to 100% (after 12 months employment). This was huge for me. Then you can get into R&D, electrical engineering, higher management, etc. all within the company. I had just went through a massive layoff in the oil and gas industry. Working as an Electrical/Electronics Technician. Found Smuckers and felt like I was right back home. The equipment was state of the art. The facility was state of the art. Management and employees were greatly trained.

    Made a mistake and let a COO of another company in another industry talk me into leaving and coming there. Rare opportunity he said.

    Lesson learned: if you go to smuckers... stay at smuckers for a minimum of five years. If you have previous experience in an industrial industry and you like good management, maintained equipment, peer to peer support, and quality safety and production - then Smuckers is for you. If you have no experience or poor experience and you want to see how a company should be ran - then Smuckers is for you.

    Took almost a month to get through the hiring process and waiting game but that's good. They're thorough as they should be. That's why it's a great company.

    Lastly, Smuckers is highly recognized in the food production industry. They hold the highest of the highest standard. If you're reading this I hope you get the opportunity to work there.

    Cons

    That I probably won't ever get to work there again because I left after a month. I did give a face to face two weeks and then turned in an electronic copy. They asked if I was sure and if I wanted to wait a little longer. Silly me. Can't blaim them from a management standpoint.

    Advice to Management

    Keep up the good work. Every company has positive and negative reviews. You guys are doing it right.


  6. "Company Comes First"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Orrville, OH
    Former Employee - Finance in Orrville, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    Coworkers, great facilities, benefits, training and job rotations. Good place to start a career and enhance your resume.

    Cons

    Very political and tough to differentiate yourself. Being talented is often less rewarded than looking the part and being able to speak to things at a high level. Completely different culture since they made CEO and COO changes. Typically do not have employee's best interests in mind for career path or personal growth. Salary is not competitive.

    Advice to Management

    Promote employees based on merit, put more emphasis on 360 feedback (especially those who report directly to the individual.) Rebuild the trust that has been lost between leadership and employees. Follow through on commitments and be transparent on career paths. Lastly, be fair and do the right thing.


  7. Helpful (2)

    "Horrible since we were acquired by JM smucker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bloomsburg, PA
    Current Employee - Anonymous Employee in Bloomsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    The pay is good compared to other businesses in the area

    Cons

    Since being acquired by JM smuckers they have proven time and again they can't run a pet food factory. Job security is a joke as well as balance between work and family.

    Advice to Management

    When looking at ways to improve efficiency look in a mirror. Safety is repeatedly looked as employees fault but forced 12 hour days 7 days a week for months isn't seen as a issue. Downtime is also blamed on employees and the reason that 7 day runs are necessary. Not looked at is we run a weekend 4 hours into a Monday we run out of 3 major ingredients. Employees are expected to have pride in their work but yet do that not knowing if the next day they will be moved to another shift or have a job at all. Smuckers main ideals are family that is true if your last name is smucker. A simple thank you does not cut it when family time is cut, your dead tired, insurance costs go up and benefits are taken away. It doesn't matter how much pizza you buy a person. Seriously that's your gratitude.

  8. "Has it's pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Technician in Ripon, WI
    Current Employee - Operations Technician in Ripon, WI
    Recommends
    Neutral Outlook

    I have been working at The J. M. Smucker Company full-time (More than a year)

    Pros

    Reasonable hours, Reasonable Coworkers, Great pay. The company wants to modernize, and it's a great idea to get behind.

    Cons

    Lack of communication and leadership. Lots of employees who will not embrace change.

    Advice to Management

    Get everyone on board.


  9. Helpful (5)

    "Quality Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Manager in Oreville, OH
    Former Employee - Quality Manager in Oreville, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    Nice Campus, Free Coffee, new gym

    Cons

    no growth opportunity, not a forward thinking company, Managers that thought turning a blind eye would solve all problems.
    Office located in middle of no where


  10. Helpful (3)

    "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Work life balance
    Quality products, #1 brands

    Cons

    Salaries below rest of market
    No career path planning
    Always playing catch up
    HQ in Orrville, OH

    Advice to Management

    Can't cut our way to success. Focus on what we can do to drive business forward instead of looking for ways to continue to cut.


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