The J. M. Smucker Company Reviews | Glassdoor

The J. M. Smucker Company Reviews

Updated September 22, 2017
257 reviews

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3.4
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Mark T. Smucker
69 Ratings

257 Employee Reviews

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Pros
  • Excellent work-life balance and they treat their employees very well (in 37 reviews)

  • Great people, great facilities in Orrville and other offsite locations (in 22 reviews)

Cons
  • Aside from that the office itself is located in Orrvile, which is in the middle of nowhere (in 7 reviews)

  • Upper management seems more disconnected from daily activities (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Excellent work-life balance and they treat their employees very well. Positive company culture with lots of opportunity to grow within the company as well as individually.

    Cons

    Most of the Corporate positions require relocation to Orrville, Oh.

    The J. M. Smucker Company Response

    Mar 24, 2017 – Manager

    Thanks for sharing your experience. Providing a good work-life balance and positive culture for our employees is very important to us. We're glad to hear you've liked working at Smucker. It's... More


  2. Helpful (3)

    "For CPG Marketers: Read This Honest Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing
    Current Employee - Marketing
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    -great work life balance
    - most people generally care about you
    -very little back stabbing or "throwing people under the bus"
    -amenities are great
    -salary is competitive once you factor in the cheap cost of living in Ohio
    -just generally good people
    - a dedicated effort to keep culture from eroding
    - a slight willingness to keep up to speed with industry best practice: MDO and Innovation teams (although they are a decade behind thier peers)

    Cons

    I am going to write this as a comparison to other big CPGs as most marketers will be making a move like such:
    -There is a large and gapping hole in the organizations mindset to marketing in general. Examples include the overwhelming tendency to jack up Trade at all opportunities and ratchet down marketing spend. Despite the data to prove this is a bad idea. Other examples: no formal marketing training, no informal marketing training, leadership is littered with former sales people, no one understands brand building, no one takes any risks with creative, or how to execute media outside traditional tactics, there is no defined skill set for a marketing path, there is no effort to bring folks in to better thier marketers in anyway, etc.
    - thier annual brand planning process is a very empty process that essentially just produces a communication idea. The "brand plan" lacks any real teeth in any other areas and is almost never used again throughout the year, it's just an excercise to write a agency brief but it's hailed as a great strategic document. It's not.
    -There is no effort to enhance a marketers skills like brief writing, getting great creative, innovation brainstorming, data and analysis workshops, creative review sessions, consumer deep dive days, etc
    -This is not the place to go if you want to build your marketing skill set.
    -There is no interface with agencies except on the biggest brands. This makes getting great creative hard as all your feedback is relayed through a COE. Just imagine a giant game of telephone.
    -The organization just generally produces and nurtures BAD marketing. The entire organization has been riding some great decisions made while under the P&G regime and those decisions are now becoming obsolete. I mean come on, JMS doesn't even have a Ready To Drink Coffee. Only the biggest trend in coffee for the last decade. P&G would have seen that one coming a mile away!

    But by far the most troubling thing a marketer will deal with is this "because leadership said so". A lot of very very important decisions are made by the top brass with little to no data. With little to no understanding of the implications and almost always with little to no understanding of the consumer. This organization is 1st and foremost a customer and sales driven organization. So a traditional marketer will have a very hard time as thinking consumer first will get you no where.

    Advice to Management

    You do not have all the answers. That is perfectly ok. That is why you hire great people. The need to come in and make great decisions for your teams is both vain and ineffective. Let those closest to the consumer and business bring you ideas and paths forward. Just telling people to act on your hunches is going to back fire. And so far it has. All of your major brands are declining at a rapid pace. And please for the love of god, invest in your brands. Your trade to marketing ratio is so jacked up. You will never grow if you don't think consumer first and empower your marketing teams.

  3. "Amazing Company - working out the kinks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    The people are truly what makes the difference, across all departments there are individuals that will become mentors, trustworthy peers and life-long friends. I also feel that the "small town" roots make a difference in how people are treated and how difficult decisions are made. There is not the cut-throat, everyone out for themselves environment at Corporate that you will find in other CPGs.

    Cons

    The Pet acquisition has taken some wind out of the sails for the organization. I think many people think we were misled by the previous Pet management into purchasing some eroding brands that were very propped up by overspend in marketing and trade. Hopefully streamlining the SF office and bringing more functions into Corporate will provide synergies and opportunities to reallocate focus to the biggest bets.

    Advice to Management

    Stay the course! The message of focus and sharpening our skills is not lost. There will be people who don't appreciate or don't understand the reasons for our successes and despite the recent roadblocks, the organization as a whole is positioned for long-term success.


  4. "401k Benefit Policy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics in Scottsville, KY
    Current Employee - Logistics in Scottsville, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Smuckers is a family oriented company and has expanded dramatically over the past 10 + yrs and "With a Name Like Smuckers it has to Be Good"!

    Cons

    The couple of cons that I can think of is the 12 hr shifts and the freezing cold. Both of those takes a toll on you.

    Advice to Management

    If there is anyway it would be possible to do away with the 12 hr shifts that alone would be a huge plus for the company and the employees.


  5. Helpful (4)

    "Casual culture but still living in the past"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    + Leadership at the CEO/CFO level is solid

    + Great benefits (insurance, holiday bonus, etc), generally low stress, solid work/life balance and nice corporate facilities (e.g. gym, etc)

    + Solid financial management will lead to future acquisitions to make Smuckers a bigger player in the CPG industry

    Cons

    - So much about the company is still antiquated as if they are operating in the 1980's (for example, they just transitioned from Lotus Notes to MS Outlook this year!!). Up until about 2 years ago they were still requiring home office folks to wear suits & ties to work every Monday. Things are changing but at a very slow pace.

    - Zero career succession planning. You better get comfortable sitting in the same job for at least 3-5 years or possibly more. There is absolutely no career path to go from Manager to Director, for example. Sr Manager jobs are practically non-existent so there is a massive gap from the Manager to Director level.

    - Easily the most passive culture I've ever seen in my career. Nobody wants to deal with conflict or have difficult discussions, internally or externally. That's just part of business yet Smuckers avoids it in order to "just get along".

    - Very weak brand marketing organization. Good people but they are resting on these once powerful brands when competition is taking big bites out of share. Innovation is slow to practically non-existent. If you want to join an elite brand marketing team then look elsewhere.

    - Recent layoffs have a lot of people genuinely concerned about the direction of the company and job security.

    - Some questionable acquisitions (e.g. TruRoots, Sahale, Wesson) that just don't seem terribly strategic and certainly aren't driving growth.

    - The corporate office is located in Cleveland, which is a pretty undesirable location to move your family. Aside from that the office itself is located in Orrvile, which is in the middle of nowhere. Easily 30-45 minute commute from any neighboring towns/suburbs.

    Advice to Management

    1 - Take a step back and evaluate if you really need some of the brands in the portfolio (Pillsbury, TruRoots, Sahale and even some on the pet side). If they aren't strategic and driving growth then either invest in them or divest them.

    2 - Career succession has got to change. There is no path from position A to B and that needs to be clearly articulated throughout Sales and Marketing if you want to retain people long term.

    3 - Walk the Talk. Example: If you layoff people in order to "cut costs" don't suddenly turn around 30 days later and hold a massive meeting where you have to spend thousands to fly in people from across the country when a webinar would suffice. What kind of message does that send to employees?

    4 - Invest in technology. Video conferencing, better networking in field offices, tools and licenses needed to truly be a cutting edge sales organization.


  6. Helpful (1)

    "Growth Mindset"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orrville, OH
    Current Employee - Anonymous Employee in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Great people, great facilities in Orrville and other offsite locations. Resources for employees are great when compared to other companies I have personally worked for - workstations, break areas, coffee, etc.

    Cons

    With rapid growth comes changes that require a growth mindset and at times managers and peers feeling the pressures to deliver differently and at time get stuck and slow down progress.

    Advice to Management

    Consistency in modeling the behaviors of leadership expected at all levels. Communicate a clear vision. Hold each other accountable; be open to feedback and demonstrate change that will create momentum.


  7. "Bake shop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Great company. Work is great. Support is great.

    Cons

    Hot in the summer. That's about it

  8. Helpful (2)

    "Lead Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The J. M. Smucker Company full-time

    Pros

    Wellness Center, cafeteria, good culture

    Cons

    Lacked management advocacy.

    Advice to Management

    Develop your people to be ready for advancement or new/different roles


  9. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orrville, OH
    Current Employee - Anonymous Employee in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Driven by strong set of values including the importance of the people. Great brands in great categories.

    Cons

    Our processes are elaborated and slow down the decision making in a fast forward environment.

    Advice to Management

    Increase the level of transparency with employees and protect the culture.


  10. Helpful (4)

    "Disjointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Merchandiser in Chicago, IL
    Former Employee - Retail Sales Merchandiser in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    Great values and ethics. Orville is amazing and company functions should take place there instead of outside venues so that cohesiveness can be achieved.

    Cons

    Divisions feel separated. Pet Soecialty feels like a totally separate company. It is an us vs Smuckers mentality when it is all one company. The blame game gets tiring and there is no room for advancement into Smuckers because of the mentality. The division may have been acquired for its parts and it is becoming evident as more emphasis is being placed on widely distributed brands which is what Smuckers is used to going to market with at this time. It might be time to let the non-widely distributed brands be acquired by another company.

    Advice to Management

    Bring the division into the fold with more transparent communication.


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