The J. M. Smucker Company Reviews | Glassdoor

The J. M. Smucker Company Reviews

Updated January 12, 2019
337 reviews

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3.4
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Mark T. Smucker
114 Ratings

Employee Reviews

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Pros
Cons
  • "The company preaches work-life balance" (in 8 reviews)

  • "Aside from that the office itself is located in Orrvile, which is in the middle of nowhere" (in 7 reviews)

More Pros and Cons

  1. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supply Chain Analyst in Orrville, OH
    Former Employee - Supply Chain Analyst in Orrville, OH
    Recommends
    Positive Outlook

    I worked at The J. M. Smucker Company (More than 3 years)

    Pros

    Growth opportunities, competitive salaries, great culture

    Cons

    There are no cons I can think of


  2. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The J. M. Smucker Company full-time

    Pros

    Flexible, great employee perks, great facilities

    Cons

    Ive had nothing but an amazing experience

  3. Helpful (2)

    "Manager in operations"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Was a great company with the ideal mix of meaningful, challenging work, good benefits and a solid work life balance with key leaders who did a good job balancing a focus on performance with a great culture

    Cons

    Went downhill with changes in leadership. As results slipped implemented forced layoffs every summer. Leadership forgot that hiring and retaining good employees who make things happen for the betterment of the business was the way to deliver results. Instead of truly focusing on developing team members and challenging them to do their best the focus became about making people feel good independent of results and thinking that spending money on material objects makes people happy. Many programs that should have been tailored toward becoming fiscally responsible were instead forced on lower level employees and ignored/violated by senior leadership. The company has lost its way since the changes in 2015 and 2016. HR leaders who were mainly consultants vs those who came thru management and Operations roles now seem to have too big of an influence in how the company operates. Many initiatives aimed at improving culture seem to mainly impact only the corporate office not the plant.

    Advice to Management

    The market is tough and results are a challenge but look around and figure out how to make the company what is once was. Stop relying on those who have never delivered or managed anyone to give advice on the the direction of the company


  4. Helpful (16)

    "Calling all Millennials - - All aboard!!! Great salary."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orrville, OH
    Current Employee - Anonymous Employee in Orrville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Millennials - - All aboard!!! If you are looking to build your resume in the CPG industry this the company you want to work for as it provides wonderful opportunities for millennials. The campus is amazing and has everything you are looking for. Great cafeteria with choices of salad bar, four different soups, a make to order grill, and a Mexican station. Not to mention, free coffee stations all over campus. Also, for your convenience there’s an on-campus gym (nominal membership fee) and an on-campus daycare for children. And depending on the department and your position, you may even have the opportunity to periodically work from home. They have summer hours in Orrville, which means you can bring your dog to work and knock-off work at 12:30 pm on Fridays. Best of all, for Northeast Ohio, the pay rate is very good and is above average.

    Cons

    It’s sad. But, it’s just not the same company that it used to be when the father and uncle were running things. Gone are the days of the family feeling and caring for one another. Gone are the days of coming to work and seeing the lights on in the executive offices on the top floor. (Gone are those executives that cared too. New leadership waltzes in whenever.) It has become a different company. It’s a dog eat dog culture now. (No pun intended.) Those that have not worked there long believe they deserve big titles without putting in the time or hard work and are willing to do whatever to takes to get that title, even if it means throwing people under the bus. There’s no loyalty. Hard working, dedicated, loyal employees are being left go with no good reason. (Could it be because of their age? (+50?) Could it be because they are questioning bad decisions?) People are making decisions that truly do not know what they are doing.
    Executive Leadership is overly concerned with "cost-cutting initiatives" and rebranding the jelly company to a dog food company. Each year, the company is now cutting something that makes working there special. For example, they stopped subsidizing the cafeteria and increased the prices so much that most people can’t afford to eat there anymore. Leadership preaches team building. But then they cut department budgets for team building lunches and outings and then go and buy furniture that’s not even business critical. New furniture for leadership offices (the current furniture is only a couple of years old), more couches to sit around campus (there’s already too many sofas not used), furniture for adult playroom, etc. The company preaches work-life balance. But there is NO work-life balance! Yes, you can work from home. Yes, the salaries are more than the average in the area, but at what cost? Make no mistake, employee salaries are a critical business decision made by company. Pure and simple, they know that you will be hooked by the salary and the trendy work-life balance terminology. Once hooked, you will have a mortgage, a car payment, etc., etc. that will make you hostage to that salary. Then you will work 24/7. With technology of cell phones, laptops, iPads, and the ability to vpn in… you can just work from home on your own time for free. Many people would leave the company if only they were not hostages to the great salary. My best advice to a perspective employee is to use the opportunity as a career builder. Don’t become a hostage, get in, get the title, and get out. There’s a reason why a company that offers such good salaries has sooooooooooo many job open positions. It’s because people that have not buckled themselves down with debt and can afford to leave - are leaving.

    Advice to Management

    You need a better HR department. Current HR department provides little to no support. Plus, no one trusts them.

    This used to be an amazing company, one of Fortune magazines "best companies to work for." The uncle always said the company was not profits focused, that if we focused on the people (employees) that profits would naturally follow. Profits are down and you have hundreds of job positions open. Hmmmm?

    The J. M. Smucker Company Response

    Dec 11, 2018 – Corporate Communications Representative

    Thank you for sharing your comments. We appreciate your perspective and your thoughts have been shared internally. Our employees are always encouraged to connect with their manager, members of our... More


  5. Helpful (1)

    "engineer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    great ambience
    amazing culture
    growth
    good people
    good food

    Cons

    not bad
    not bad
    not bad
    not bad
    not bad


  6. Helpful (3)

    "Fell from.#1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Lexington-Fayette, KY
    Current Employee - Technician in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Not many anymore....taken them all

    Cons

    Take take take from employees benefits.....micro managed....retirement now is no good.....poorly managed

    Advice to Management

    Go back to the years of your grandfather when employees where treated good and taken care of...you have stripped us of almost everything


  7. Helpful (5)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Coordinator in Orrville, OH
    Former Employee - Logistics Coordinator in Orrville, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The J. M. Smucker Company full-time (Less than a year)

    Pros

    Good pay, benefits, and work life balance. That’s it! Management doesn’t communicate and there’s a lack of organization. Always felt like I was replaceable or had to fit a certain mold.

    Cons

    The people that work there! Everyone is in it for themselves and don’t want to train you. They are all backstabbing, gossiping little 25 year olds still stuck in high school !! All they care about is making themselves look better than the next person and management is clueless to this.

    Advice to Management

    Need better communication and training for
    Your employees

  8. Helpful (2)

    "It is a growing company with growing pains, but they are trying"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Great environment to work in and respectful of personal time. The idea of work life balance doesn't really work here. They know that everyone has a unique situation and very much rely on you and your manager to work on what makes sense for you and the company.

    Cons

    It is a growing company that is trying to retain a small company feel. That is difficult at best to do well, and they are trying. Because of that, there is quite a bit of change on a quarterly basis. It is all done with good intent, but you need to be comfortable with that and flexible.

    Advice to Management

    We need less leaders, more doers, and empowered doers to make things happen.


  9. Helpful (1)

    "JM Smucker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time

    Pros

    Salary competitive. Benefits OK. Good associates

    Cons

    Sr. management only concerned with results, not people. Poor HR support and follow-up. Continue to take benefits away or reduce support. Culture out of date with current industry beliefs. Unless you like northeast Ohio- no room for advancement.


  10. "Demand Planning Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time

    Pros

    Great people, Great coffee and you have room to grow. Lots of networking opportunities

    Cons

    There is nothing bad to say about this workplace.