The J. M. Smucker Company Reviews | Glassdoor

The J. M. Smucker Company Reviews

Updated June 22, 2017
236 reviews

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3.7
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Mark T. Smucker
50 Ratings

236 Employee Reviews

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Pros
  • Excellent work-life balance and they treat their employees very well (in 31 reviews)

  • I got the chance to meet a lot of really great people as well (in 19 reviews)

Cons
  • Orville is in the middle of nowhere (in 6 reviews)

  • The compensation could be higher but the work life balance is amazing (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Excellent work-life balance and they treat their employees very well. Positive company culture with lots of opportunity to grow within the company as well as individually.

    Cons

    Most of the Corporate positions require relocation to Orrville, Oh.

    The J. M. Smucker Company Response

    Mar 24, 2017 – Manager

    Thanks for sharing your experience. Providing a good work-life balance and positive culture for our employees is very important to us. We're glad to hear you've liked working at Smucker. It's ... More


  2. "Not Just a Jelly Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Orrville, OH
    Current Employee - Senior Manager in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    I have met some of the brightest and most genuine people at Smucker. They truly care about you as a person and as a business partner.

    Cons

    Conservative approaches are sometimes antiquated. Teams are too lean despite the size of business.

    Advice to Management

    Recruit more outside of Northeast Ohio. Diversity breeds ideas and inspires creativity.

  3. Helpful (17)

    "Culture is preached but not practiced!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orrville, OH
    Former Employee - Anonymous Employee in Orrville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    The co-workers are great! Everyone truly has a sense of family and want to help each other out. Beautiful Campus!

    Cons

    They preach the culture but Management does not practice it any longer. If you do it the Smucker Way you are Golden, if you try something different you are out. Management does not listen to employees. They are more concerned with what they want than what might be good for the company or department. The IT Department has had 5 or 6 reorganizations in less than 5 years. This used to be a company that you knew if you started working for them you would want to retire from them. Not any more. The company values education over on the job knowledge and training.

    Advice to Management

    Listen to your employees at all levels. You would be surprised what you hear. Try doing a Gallup Employee Engagement and see what your employees are really feeling when it is anonymous.

    The J. M. Smucker Company Response

    Jun 9, 2017 – Manager

    Thank you for your detailed review. Your feedback plays a vital role in our efforts to enhance our employees' experience.


  4. Helpful (2)

    "Great company, frustrating IT department management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Analyst in Orrville, OH
    Former Employee - Lead Analyst in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    Strong corporate values; pleasant work environment; friendly colleagues; beautiful campus; flexible working arrangements; casual dress requirements; small-town location so easy drive and parking

    Cons

    Large company will "small company" mindset in IT management. Limited growth opportunities within IT because of small scale of operation and limited/restricted vision of senior IT leadership. Higher-than expected cafeteria prices without the offset of numerous off-campus dining options (because of small town setting)

    Advice to Management

    Adopt Enterprise IT focus in line with scale of company and projected growth. Don't get left further behind.


  5. Helpful (1)

    "Working at Smucker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Machine Technician in Scottsville, KY
    Current Employee - Machine Technician in Scottsville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at The J. M. Smucker Company full-time (More than a year)

    Pros

    It will be the easiest job a person can ever have for the pay.

    Cons

    Pay scale is not really fair for folks who excel in the company

    Advice to Management

    Pay raises should be determined on a person by person basis according to their periodic reviews.


  6. Helpful (10)

    "Good but clouds on horizon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Cleveland, OH
    Current Employee - Senior Manager in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Good place to work, decent work life balance. People Managers take role seriously, work to provide guidance to direct reports to further careers. Company seems to recognize not everyone is slated to be a people manager, and can still contribute to company success.

    Cons

    Upper management seems more disconnected from daily activities. Long term view and company independence don't seem to hold the value they once did. Changes being made to save on some costs seem out of synch with spending. Remodeled several areas in the office, then had to discontinue disposable paper cups? Seems like a disconnect or lack of planning.

    Advice to Management

    Take a look at the conflicting messages being sent, short term vs long term view, and importance of employees.

    The J. M. Smucker Company Response

    Jun 9, 2017 – Manager

    We appreciate your feedback and will take your comments into consideration as we make future sustainability decisions.


  7. Helpful (2)

    "Enjoyed my time there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orrville, OH
    Former Employee - Anonymous Employee in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    The Orrville campus is beautiful and always seems to be expanding. Good benefits and free-flowing coffee.

    Cons

    Every department is run very differently. Those in customer service jobs are generally very unhappy with management.

  8. Helpful (7)

    "Can we finally call this growth attempt a failure?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Former Employee - Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    Summer Fridays, Uncrustables (if you like that sort of thing)

    Cons

    Incredibly low morale (the worst I've seen), layoffs, total lack of engagement from senior management,

    Advice to Management

    In 2015, JMS bought Big Heart Pet for ~$6B. They have fumbled this acquisition so egregiously...it's shocking Wall St. hasn't roasted them for losing so much value in so short a time. What's the return on that investment? What's the Pet SBU worth now? $2B?

    JMS promised investors enhanced capabilities in insights and innovation, digital capabilities, and analytics...then they drove out the talent that built those capabilities by firing VPs, demoting because finance did the org charts, and a total refusal to understand there may be a better way than the way it's always been done in Orrville.

    The company says it welcomes different opinions and dialogue, but that's a lie. The Insights department, for example, fires people who try to encourage the head to update methods from 1980. Insights also demotes the advanced analytics lead because of a total lack of understanding of the discipline. Digital people are let go when they try to convince the company that banner ads do not constitute a digital strategy.

    The whole situation is a farce. Smucker couldn't find organic growth if it showed up on their doorstep. Mark Smucker telling people he "doesn't care" if any innovation happens in the first year, that it's all about "building relationships" is not a business strategy. That's not "speed" or "agility".

    It's so sad what you've done to that company. I'm so glad I left before it got to the place it is now...I'm reminded of that Idiocracy movie.


  9. Helpful (13)

    "JMS Titanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Orrville, OH
    Former Employee - Director in Orrville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    You don't work very hard, summer Fridays, on-site fitness center

    Cons

    No tolerance for diversity of opinion, you have to like Folgers coffee, and marketing still hasn't left the 80s.

    Advice to Management

    Your business is dying. Slowly but surely. The time has come to change or die. Carrying forward values and history is fine, but you can't stay so backwards-looking and acting and survive in the new economy.

    Practice what you preach - C-Suite totally disconnected from the day to day, the marketing/insights/advertising/creative mean girls club is out of control.


  10. Helpful (19)

    "Eroding culture and legacy - what was once great is no more!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orrville, OH
    Former Employee - Anonymous Employee in Orrville, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    Lots of the proverbial 'Kool-Aid', and if you drink it, then everything is going to be great, with rainbows and lollipops, and a unicorn or two. People believe this company can do no wrong, and that is changing rapidly.
    They love acquiring top market companies, to make their stock look great from a business and revenue 'growth' perspective .
    There is a Stepford wives vibe, and complacency is not only tolerated but often encouraged. For those who are bobble heads and lack ability, you will most likely get promoted.

    Cons

    The company operates within a facade, and hides the inner workings of being less than they really are. Technology is weak, and they generally do not lead the industry in advancements and are quick to follow companies who encourage free thought and innovation. If you strive to do more and deliver more, you will not last long.

    Advice to Management

    Paul Smucker built an organization on genuine compassion for employees, especially the locals in Orrville. His efforts and leadership of the business delivered the reputation the company has been riding on since his passing almost 20 years ago. Unfortunately, the culture he created is degrading, and the leadership descendants don't see the problems . Higher level staff from newly acquired businesses were put in charge and have negatively impacted the culture and it continues to spread throughout the organization. Very few locals are left in the business and as a long term employee, you have a few options, early retirement, staying off the radar, keep your mouth shut, or leave.

    Hire experience and ambition that fits the culture you had, and reward hard working people, especially ones going beyond expectations. Terminate those who are seen as bobble heads, lack ability, or have a reputation of being abusive and negative and not living up to what made the company so great in the first place.

    Eventually people will realize it's all a masquerade when you bring in new talent, and they will not stay, at least the ambitious ones will not. Practice what you preach, and look hard at the staff you have managing others and truly evaluate their performance and look at how many employees have left under their management and realize those are not leaders that Paul Smucker would want associated to his business.


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