The J. M. Smucker Company Reviews | Glassdoor

The J. M. Smucker Company Reviews

Updated May 19, 2018
303 reviews

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3.6
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Mark T. Smucker
101 Ratings

303 Employee Reviews

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Pros
Cons
  • Aside from that the office itself is located in Orrvile, which is in the middle of nowhere (in 7 reviews)

  • Your mortgage lender doesn't give a crap about Work-life balance (in 6 reviews)

More Pros and Cons

  1. "The J.M. Smucker Company is #4 on the list of Petfood Industry's Top 50 Pet Food Companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Orrville, OH
    Current Employee - Manager in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 8 years)

    Pros

    -2% Holiday Bonus
    -Headquarters and Plant in Orrville, OH is a Low Cost of Living area and Great Place to Raise a Family
    -Company has Coffee, Consumer, and Pet SBAs so room to grow in many different areas
    -Acquisition of Ainsworth to be completed this month

    Cons

    There are no Cons.


  2. "Supply Chain Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orrville, OH
    Current Employee - Anonymous Employee in Orrville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    Work/Life Balance, Takes care of their employees, family-like culture, Grants employees ample time off with Vacation/Sick Days, as well as around the major holidays

    Cons

    Uses old computer systems. Besides that, nothing major.

  3. "Good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Great benefit package, flexible work arrangements

    Cons

    Orrville location does not have much around it


  4. "Crew Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time

    Pros

    Great Position to start in out of college. A lot of experience in areas well beyond just Crew Supervision. Hourly Job

    Cons

    No metrics to evaluate you as a Supervisor. It's simply whether you leave a good impression or bad impression. Those situations tend to be snap shots by upper management.

    Advice to Management

    Set clear standard for future employees and differences between shift leads and crew supervision.


  5. Helpful (1)

    "Poor Career Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The J. M. Smucker Company full-time (More than 5 years)

    Pros

    Smucker has nice corporate facilities, a beautiful campus and free peanut butter and jelly sandwiches and coffee. They also offer great on site gym facilities, daycare, healthcare and massages.

    Cons

    Although the company regularly emphasizes the importance of culture, the company has weak employee development programs and career path opportunities.
    The company continues to be behind the industry in systems support and truly innovative thinking.


  6. Helpful (3)

    "Amazing people, limited internal growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Brand Manager in San Francisco, CA
    Current Employee - Assistant Brand Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at The J. M. Smucker Company (More than a year)

    Pros

    This is a San Francisco specific review:

    People - by far the greatest collection of people I've ever worked with. Very easy going, supportive, fun and collegial.

    Office - Great views, downtown SF location with lots of food options nearby. Easy to get to via mass transit
    Pets - You get to work with/for pets! Dogs are allowed in the office
    Perks - Giants game box seats, tickets to sponsored events, occasional product sampling
    Work Life Balance - Amazing

    Cons

    - Zero development or promotion of internal ABMs which leads to extremely high turnover at the ABM (specific) level. Some managers even discourage applying to roles.
    - External CPG experience is not viewed nearly as valuable as internal experience to the point that it is often dismissed as ever existing.
    - SF office location is constantly being reassessed for possible relocation to Orville, OH HQ. This leads to uncertainty and high turnover
    - High deductible insurance plans
    - Limited marketing budgets to stay competitive and work with, meaning not as impactful media/marketing campaigns as at some other CPG.

    Advice to Management

    Bring stability to the organization. Communicate a clear long term organization strategy that puts office location concern to a permanent rest. Stop hiring externally if you want to grow and develop talent and maintain brand knowledge and continuity.


  7. "I hate crappy insurance, wet feet, & jelly."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Technician in Orrville, OH
    Former Employee - Line Technician in Orrville, OH
    Positive Outlook
    No opinion of CEO

    I worked at The J. M. Smucker Company full-time (More than a year)

    Pros

    Decent pay, you will learn a lot about batch control & general maintenance as you will be in charge of your own cooking area or packaging line, uniforms provided,
    packaging area air conditioned, cafeteriaa w/free Folgers coffee, free pb & j and bread, unusually supportive management, extremely stable company, 4 on/4 off schedule gives you much family time, as long as your spouse is healthy enough to work as well, all the free jelly you can stand

    Cons

    The high deductible insurance is an expensive insult. Straight shifts, so new hires can expect to be put on nightshift. Factory is shut up tight w/no windows, so air feels stale. Constant cleaning creates a very wet environment, so your feet will be wet, & your work boots will stink. In food service, you will struggle to get your legally required quality checks done, because all of your packaging machines are screwing up at the same time. 4 on/4 off schedule is a cruel joke paywise. Your mortgage lender doesn't give a crap about Work-life balance. Many cleanliness rules about where you can eat, sit, etc. 1 cramped locker room, & the 1 busy restroom is a country-mile away from the factory floor. Process engineers follow you around & annoy you with questions.

    Advice to Management

    To retain people, Smuckers absolutely needs to offer company paid insurance, instead of that $5000 deductible slop. When you have to pay for every medical expenses out of pocket, as well as the premiums, you feel like you are being charged double. It makes it much harder to get by financially. Also, it may only be a small thing, but the Orrville heritage plant is literally next door to the corporate office. Why hasn't Mr. Smucker even once come & introduced himself to the new food service employees that are making jelly with his name on it? Seems strange that the Smucker family is so very aloof.

  8. "Its job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The J. M. Smucker Company full-time (More than 3 years)

    Pros

    Company store,good coworkers. Great pay.

    Cons

    Can be hectic, some gaps in communication.


  9. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orrville, OH
    Current Employee - Anonymous Employee in Orrville, OH

    I have been working at The J. M. Smucker Company full-time

    Pros

    This company has a lot of benefits to its employees. Great bonuses, pay increases, workplace flexibility, affordable insurance, summer hours, and holiday hours.

    Cons

    It's a larger corporation, so some employees feel like they are just a body. However, I have never felt that way.


  10. "Willing to Grow and Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The J. M. Smucker Company full-time (More than 10 years)

    Pros

    Culture of mutual respect, leadership challenges themselves to continue to improve and address issues

    Cons

    Currently tightening the belt to extremes

    Advice to Management

    Follow through on Appreciative Inquiry action steps to engage employees. They will work for you if they don't feel like we're headed down the same road as some other major food companies.


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