The Joint Commission Reviews | Glassdoor

The Joint Commission Reviews

Updated May 12, 2017
52 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Mark R. Chassin
25 Ratings

52 Employee Reviews

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Pros
  • The organization is focused on creating a positive work-life balance for their employees (in 5 reviews)

  • Enjoy the work life balance, great benefits, managers care about you and your career (in 7 reviews)

Cons
More Pros and Cons

  1. "Review and Planning Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Neutral Outlook
    No opinion of CEO

    I worked at The Joint Commission (More than 10 years)

    Pros

    Benefits, and the people you work with are priceless

    Cons

    fast pace turnarounds within some departments should be looked into

    Advice to Management

    none


  2. Helpful (2)

    "traditional company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at The Joint Commission full-time (More than 10 years)

    Pros

    many holidays and vacation days. many people are there for more than 20 years.

    Cons

    lose your marketable skills if staying there too long.

    Advice to Management

    need changes


  3. "Employee-centric company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Oakbrook Terrace, IL
    Current Employee - Instructional Designer in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Joint Commission full-time (More than a year)

    Pros

    The organization is focused on creating a positive work-life balance for their employees. Supportive management and friendly staff.

    Cons

    Top down decision making.

    Advice to Management

    Develop clearer career paths for employees.


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  5. Helpful (9)

    "One star ONLY because of benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Researcher in Oak Brook, IL
    Current Employee - Researcher in Oak Brook, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at The Joint Commission full-time

    Pros

    Being able to work from home and overall benefits are okay, but not enough to keep anyone happy.

    Cons

    Management and leadership is terrible. Work place abuse and bullying. Top down decision making. They hire very smart people and keep them in a box. If you are of color, there are even less opportunities. People are intentionally given opportunities that put them in places for advancements. These opportunists are not given fairly. There is a lot of disrespect and cutting people off. If you cannot distance yourself from your work, this will affect all other areas of your life including your health and wellbeing.
    HR is useless! No one will protect you. They talk about a safety culture and it appears that way on the outside. But that is not true. Bullies in management and leadership are protected (as if they need it!)
    Projects are a joke! If you are a leader in your field, do not work at The Joint Commission. You will be extremely disappointed. If you are not progressive and just want to go to work and not make a difference or be heard, then this is the place for you.
    Completely disappointed and I am very forgiving but the behavior I have witnessed and have been a victim of is completely unexceptable.

    Advice to Management

    Although I know I am wasting my breath, be fair and be of equal opportunity. Stop being bullies. This is not 7th grade. People come to work to contribute to society. You are inhibiting most people. Stop giving false hope and tell people how it really is. Allow staff to contribute to decision making. Stop giving the appearance that that is what is happening.


  6. Helpful (3)

    "Poor Leadership in the IT Dept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Negative Outlook

    I worked at The Joint Commission (Less than a year)

    Pros

    Newly renovated Offices, training classes

    Cons

    Negative culture and poor management in IT


  7. Helpful (1)

    "Surveyor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveyor in Oakbrook Terrace, IL
    Former Employee - Surveyor in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission part-time (More than 8 years)

    Pros

    You learn a tremendous amount and have an opportunity to survey at numerous healthcare organizations around the country. You have support and resources available to you in the job.

    Cons

    The travel gets old. You spend a considerable amount of time before the event preparing and a considerable amount of off hours time.

    Advice to Management

    Advice to management is to make the work experience for surveyors more pleasant. More time to meet with leadership or bring back the surveyor conference. The job is tough.


  8. Helpful (2)

    "Blindsided and disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveyor in Chicago, IL
    Former Employee - Surveyor in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Joint Commission full-time (Less than a year)

    Pros

    Improving healthcare is a wonderful mission. Meeting other healthcare workers all over the country is exciting and well worth the travel hassle of today.

    Cons

    The corporate environment seemed uncomfortable and unfriendly at best. The process of mentoring new surveyors seemed wonderful, but I was released at the end of the probation period without being informed of the cause. I requested information for self improvement by email, but was ignored. I learned that there is an "old guard" culture that doesn't allow for any variance. The only reason I could imagine was actually that I was chastised for spending too much time trying to help the client. Surveyors have an average number of findings associated with them, and the higher the better. 5 of 6 surveyors I worked with were very unhappy with their jobs and the direction of the company.

    Advice to Management

    There is a reason healthcare organizations are leaving for DNV. They offer a collaborative and helpful environment and TJC has a negative image to healthcare workers.


  9. Helpful (2)

    "Marketable for continued career in healthcare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Oakbrook Terrace, IL
    Current Employee - Senior Account Executive in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Joint Commission full-time (More than 8 years)

    Pros

    Benefits. Great people, fun team building and company gatherings. Mission & Values. Had implemented and encouraged change initiatives effectively. Great support from executive leadership. Has adopted telecommuting into the culture.

    Cons

    Depending on career goals, may be best to advance externally. Professional development courses are interesting, but there needs to be further succession planning.


  10. Helpful (3)

    "Surveyor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Ter, IL
    Former Employee - Anonymous Employee in Oakbrook Ter, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission (More than 10 years)

    Pros

    Global travel working with experienced healthcare professionals. Provides an opportunity to see myriad ways of approaching healthcare.

    Cons

    Quality of travel in airports and airplanes is declining. Longer waits, more frequent missed connections.


  11. Helpful (5)

    "Sometimes it's great to work there, sometimes it's not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Secretary in Schaumburg, IL
    Former Employee - Administrative Secretary in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at The Joint Commission full-time (More than a year)

    Pros

    Most of the people/supervisors are great to work with and for. Great benefits, in addition to the medical/dental/401K they also offer exercise classes at a great discount, cell phone discounts and computer purchase program. If you ever needed help with anything almost anyone was willing to help you out. Good work/personal life balance.

    Cons

    Some people/supervisors are way past their prime in working there. An employee should not be yelled at in front of their co-workers for something that was not their fault at all. While you do make friends with people there, it should not prevent someone from going to the appropriate department with an issue which it has.

    Advice to Management

    Take a good hard look at some of the directors, they say they're all about the safety culture and open door policy but in reality it is quite the opposite.


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