The Joint Commission Reviews | Glassdoor

The Joint Commission Reviews

9 reviews

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2.0
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Mark R. Chassin
3 Ratings

9 Employee Reviews

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Pros
  • The organization is focused on creating a positive work-life balance for their employees (in 5 reviews)

  • Enjoy the work life balance, great benefits, managers care about you and your career (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "traditional company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at The Joint Commission full-time (More than 10 years)

    Pros

    many holidays and vacation days. many people are there for more than 20 years.

    Cons

    lose your marketable skills if staying there too long.

    Advice to Management

    need changes


  2. Helpful (2)

    "Blindsided and disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveyor in Chicago, IL
    Former Employee - Surveyor in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at The Joint Commission full-time (Less than a year)

    Pros

    Improving healthcare is a wonderful mission. Meeting other healthcare workers all over the country is exciting and well worth the travel hassle of today.

    Cons

    The corporate environment seemed uncomfortable and unfriendly at best. The process of mentoring new surveyors seemed wonderful, but I was released at the end of the probation period without being informed of the cause. I requested information for self improvement by email, but was ignored. I learned that there is an "old guard" culture that doesn't allow for any variance. The only reason I could imagine was actually that I was chastised for spending too much time trying to help the client. Surveyors have an average number of findings associated with them, and the higher the better. 5 of 6 surveyors I worked with were very unhappy with their jobs and the direction of the company.

    Advice to Management

    There is a reason healthcare organizations are leaving for DNV. They offer a collaborative and helpful environment and TJC has a negative image to healthcare workers.

  3. Helpful (5)

    "Good benefits, punitive environment"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Joint Commission full-time

    Pros

    Great benefits and good company mission to better healthcare. Opportunities to move up within organization. A lot of talented, smart people working here, many of whom really care about what they do and improving healthcare for the public sector.

    Cons

    A lot of hierarchy and red tape to go through to get your job and projects done. Some directors and managers are not timely in response to requests, which can throw off schedules. Environment can be rather punitive and non-supportive.


  4. Helpful (2)

    "Not great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Oakbrook Terrace, IL
    Former Employee - Former Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission full-time (Less than a year)

    Pros

    Great friendly atmosphere. A lot of team inclusion in different events. Not a horrible place to work. Has potential to be great.

    Cons

    Very controlling
    Employees not genuinely vested in company
    Not a horrible place, definitely not an amazing place to work. Quick turnover in certain positions.


  5. Helpful (6)

    "Great learning, dedicated staff who don't deserve the "leadership" they have."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at The Joint Commission full-time

    Pros

    The Joint Commission has cache in the healthcare industry; staff get exposure to a wide range of healthcare issues and settings.

    Cons

    Senior leadership don't "play well together", leading to cloak and dagger environment; little to no prioritization; siloed thinking (opposite direction that healthcare needs to go), "turfy"; risk-averse, not entrepreneurial.

    Advice to Management

    Hire senior leaders that are innovative and that encourage and empower staff to do their job. Build a senior leadership team rather than hire individuals that don't work together to achieve organizational goals.


  6. Helpful (8)

    "Does not practice what they preach..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at The Joint Commission full-time

    Pros

    High prestige level in brand name - company has a great deal of (fear driven) credibility in the healthcare arena. They are the "gold seal" standard for healthcare accreditation.
    As an employee, they have an excellent benefits package. They actually offer a pension in addition to 401K matching, which is almost unheard of anymore.

    Cons

    Organizational culture is terrible. Significant "cloak and dagger" type practices in how management handles staffing issues with shocking hires, fires and promotions that do not create a stable and happy workforce.
    There is huge favoritism for some employees and painful treatment for newbies or people who don't play the game according to unwritten tribal rules. It can be a very difficult culture for a new employee.
    The weirdest thing is they have a culture that seems to fear change, progress and success. If you have new ideas or better ways of doing things, be careful how and to whom you make these ideas known. Go-getters are labeled "difficult to work with" and praise for successful projects or work is only given to a team leader, never the individual who made it happen.

    Advice to Management

    Take a good hard look at your "Board Room" mentality. (The Joint Commission has a gigantic and oppressive board room which does nothing to create a sense of working togehter.) Only certain people are invited to the table, and only if they have a name placard in place. Everyone else is held in silence in the gallery and allowed to observe, but not participate. You are missing a major opportunity to move the organization into the 21st century by only listening to those you invite to speak.


  7. Helpful (2)

    "Very Poor Environment in the Accounts Receivable Dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accts Receivable Assistant in Oak Brook, IL
    Former Employee - Senior Accts Receivable Assistant in Oak Brook, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at The Joint Commission full-time (More than a year)

    Pros

    Nice location & building with parking garage, good health benefits.

    Cons

    Management & H/R do not follow through with resolving areas that need to be worked on. Poor management leads to micro-managing by employees which leads to a toxic environment. Even after several meetings with H/R, the problemed manager did not changed which forced three employees to leave within 4 months! If you are looking to join an orginazation who follows through with listening to their employees, this would not be the organization! H/R does not keep good records of all complaints either, some seem to have never been recorded.

    Advice to Management

    Have Managers who are experienced with how to manage people! There are so many deserving people with great management skills, why keep poor environments, make changes as promised. Employees shouldn't be exposed to terrible environments, managers need to get control of their departments & employees.

  8. Helpful (2)

    "Accounts Receivable & Pricing Department - Very Poor Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Assistant in Oakbrook Terrace, IL
    Former Employee - Accounting Assistant in Oakbrook Terrace, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at The Joint Commission part-time (More than 3 years)

    Pros

    Nice Building and Cafeteria, Decent Benefits

    Cons

    Poor Management, Non Trusting Environment, Employees who disrespect each other. Very unhealthy atmosphere to work in which makes for a long day. Employee turnover is high, 3 employess have left the A/R & Pricing Department in the past 8 months...one of those employees returned to a different department where management/atmosphere is good.

    Advice to Management

    Beware of what goes on outside in your department, this is a very important part of being a manager. Also build relationships with all the employees you manage not just a selected two who feed the manager with information whether that information be true or false. The Joint Commission needs to listen to their employees and make changes where necessary, instead it seems no one wants to deal with the problems....they need to "Walk the Talk".


  9. Helpful (1)

    "long-time employee (13 years)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Oak Brook, IL
    Current Employee - Associate Director in Oak Brook, IL

    Pros

    Benefits, reputation within healthcare industry. Joint Commission has a long standing history and is a known leader in setting standards. New CEO has been great asset to the enterprise and has brought great ideas forth about process improvement within the organization (....about time they practice what they preach!)

    Cons

    JCR management very incompetent. Poor businesss skills. Morale is lower than ever (been there 13 years) with no signs of improving anytime soon.

    Advice to Management

    Need some fresh blood in upper management. Hopefully new CEO will recognize this very soon and bring in some more effective leaders.


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