The Joint Commission Reviews | Glassdoor

The Joint Commission Reviews

15 reviews

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4.0
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Mark R. Chassin
10 Ratings

15 Employee Reviews

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Pros
  • The organization is focused on creating a positive work-life balance for their employees (in 5 reviews)

  • respect for seasoned employees, good benefits (in 7 reviews)

Cons
  • company structure makes decision making difficult (in 4 reviews)

  • Negative culture and poor management in IT (in 4 reviews)

More Pros and Cons

  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Oakbrook Terrace, IL
    Current Contractor - Anonymous Contractor in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at The Joint Commission as a contractor (Less than a year)

    Pros

    1) Most people are friendly, helpful and courteous. Quiet, respectful and personable working environment.
    2) Despite numerous projects, work load is manageable and stress level is not high compared to my previous experience
    3) Nice perks: to be able to work remotely for certain groups, flexible hours, free coffee, subsidized cafeteria, and a parking garage (nice protection during winter, summer, rainy seasons)
    4) Pay and benefits are pretty decent with bonus and pension (which is not usually offered anymore)
    5) Newly renovated building; office building is less than 5 minutes from expressway
    6) Met a lot of people who's been around 10-20 years

    Cons

    1) A lot of people working beyond their retirement age.
    2) Some processes are too manual. Younger people (young in the company) need to cater to old ways which creates inefficiencies.
    3) A lot of conference rooms (too many) and lights are always on even when not in use.

    Advice to Management

    Despite busy schedules, need to look at processes closely to streamline and gain time to focus on other important projects. And get to know not only your direct reports but other people who are 2,3,4 levels down. Engage people.


  2. Helpful (2)

    "First Professional Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Heavy focus on training and ensuring new employees are welcomed and set up to succeed.

    Cons

    The majority of employees have been there for a long time and opportunities for advancement are few and far between.

  3. Helpful (3)

    "Surveyor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Surveyor in Oakbrook Terrace, IL
    Former Employee - Surveyor in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission part-time (More than 8 years)

    Pros

    You learn a tremendous amount and have an opportunity to survey at numerous healthcare organizations around the country. You have support and resources available to you in the job.

    Cons

    The travel gets old. You spend a considerable amount of time before the event preparing and a considerable amount of off hours time.

    Advice to Management

    Advice to management is to make the work experience for surveyors more pleasant. More time to meet with leadership or bring back the surveyor conference. The job is tough.


  4. Helpful (3)

    "Marketable for continued career in healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Oakbrook Terrace, IL
    Current Employee - Senior Account Executive in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at The Joint Commission full-time (More than 8 years)

    Pros

    Benefits. Great people, fun team building and company gatherings. Mission & Values. Had implemented and encouraged change initiatives effectively. Great support from executive leadership. Has adopted telecommuting into the culture.

    Cons

    Depending on career goals, may be best to advance externally. Professional development courses are interesting, but there needs to be further succession planning.


  5. Helpful (2)

    "A good job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission full-time

    Pros

    The people are nice generally

    Cons

    It is a very top down atmosphere


  6. "Field Representative (surveyor)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    The people you work with are seasoned professionals who have been in health care many years. If you like to meet new people, learn new approaches to issues, and enjoy me to ring others, this job is ideal.

    Cons

    Salary is not competitive.
    Frequent travel - the travel delays make travel difficult.

    Advice to Management

    Continue to use a collegial mentoring approach with surveyors.


  7. "The Joint Commission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Park, IL
    Former Employee - Anonymous Employee in Oak Park, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission (Less than a year)

    Pros

    My supervisor was awesome! I was able to get hands on experience

    Cons

    I wish intern last longer

  8. Helpful (2)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oakbrook Ter, IL
    Former Employee - Anonymous Employee in Oakbrook Ter, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Joint Commission full-time (More than a year)

    Pros

    Friendly people, awesome benefits, great location

    Cons

    slow to change, lots of red-tape, older employees not in-touch with current trends

    Advice to Management

    Get new talent and don't be afraid of change.


  9. "A mission driven organization that is constantly raising the bar on health care quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission full-time (More than 5 years)

    Pros

    Mission. Dynamic work environment. People know each other and are friendly. Visionary leadership. Good salaries and benefits. A lot of employee activities. Many opportunities to make an impact. Great training programs like on six sigma and change management.

    Cons

    constant demands make work-life balance difficult. Can be professionally isolating because Joint Commission employees don't have natural peer groups. company structure makes decision making difficult. tendency to be conservative

    Advice to Management

    hire senior leaders that are forward looking. consider creating a formal outplacement program so that employees are only expected to stay 5-7 yrs and then leave. consider programs that support employees who travel or work elsewhere.


  10. Helpful (2)

    "JCI is a great company, in spite of its leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Hospital Surveyor - Administrative in Oak Brook, IL
    Former Employee - International Hospital Surveyor - Administrative in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Joint Commission part-time (More than 5 years)

    Pros

    Travel. Professional recognition. Sharing of knowledge around the world.l

    Cons

    There should be more uniformity in how the survey teams interpret the standards. As it is now, the service provided to the international hospitals varies according to the makeup of the survey team, and most importantly, the team leaders.

    Advice to Management

    Surveyors should be paid at a much higher rate than they are presently. International consulting starts at around $500 a day with many being at $1,000 a day. And like it or not, the surveyors are acting as consultants to the hospitals being surveyed. These hospitals look to the surveyors for guidance and almost always appreciate the advice given by the surveyors. If Management really want to make it easier on the surveyors, they should share more of the findings with the teams. As it is now, the teams work in the dark, not knowing how the standards are being scored by all the other teams.


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