The Learning Lab "flexible working hours" Reviews | Glassdoor

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The Learning Lab Employee Reviews about "flexible working hours"

Updated Apr 4, 2019

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3.3
61%
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The Learning Lab CEO Hamilton Lau (no image)
Hamilton Lau
0 Ratings
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Reviews about "flexible working hours"

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  1. Helpful (5)

    "Vibrant and positive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Specialist Teaching Associate 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Learning Lab full-time for more than a year

    Pros

    A stable job with 1 primary focus: to nuture future generations Minimal administrative matters, allowing teachers to focus on the aspect of delivering content to the best of our abilities Love the flexibility the job brings in terms of timings and working hours Friendly colleagues and management..making the environment positive, vibrant and relaxing

    Cons

    Working over the weekend means an understandable reduction in social activities with friends and family Travelling to different centers to teach (especially for 1st year teachers) can be pretty tiring and daunting

    Advice to Management

    Work towards getting teachers to teach only 1 day over the weekend, so that employees can spend more time with family, children and friends

    The Learning Lab2019-03-15
  2. Helpful (7)

    "Teaching Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist Teaching Associate 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Learning Lab full-time for more than a year

    Pros

    - Good base salary - Flexible working hours ONLY in mornings - Friendly teachers - Some students are a joy to teach

    Cons

    - Poor bonus, poor/unreasonable KPI/SOP - No career progression - Parents expect you to be a babysitter - Unreasonable management/operations team & demands (Ops showing up in the middle of classes to ask you to cover classes, expecting you to respond to text messages during classes, expecting you to teach a subject outside portfolio with half a day or less notice, full out rejection of MC or to "take a half... day MC by YOUR own indication on the MC") - Lack of concern for student welfare, only about profitability and headcount - Lack of professional training and opportunities (all training is done in-house by senior teachers. Zero external training opportunities)

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    Advice to Management

    - Start investing in your teachers rather than just viewing them as bodies that can be replaced - Stop using emotional manipulation to get your teachers to agree to things (eg. having no HC is a problem for HR not your teachers) - Focus more on quality rather than quantity - Be more transparent, invest in proper systems with a clear SOP and understanding (Reviews and responses that seem too good to be true... probably create more doubt than the bad reviews itself. Genuine honestly regarding cons is probably more useful than artificial inflation of the pros and sounding like everything is a bed of roses.)

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    The Learning Lab2019-04-04
  3. Helpful (3)

    "Specialist Teaching Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Learning Lab full-time for less than a year

    Pros

    ---Flexible working hours ---High starting pay, please at least ask for 4k ---Nobody really cares what time you come in so long as you are there to teach your class

    Cons

    Last minute covers Very shady pay scheme (some teachers get paid more and do less work) Have to work on Saturday and Sunday, non nego IMPOSSIBLE TO CLAIM TAXI FARE

    Advice to Management

    Please ease taxi fare claim procedures Don't give too many covers Allow your employees to take mc easily Allow them to take their leave Treat everyone with respect

    The Learning Lab2018-03-22
  4. Helpful (1)

    "To fresh grads: here are the pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist Teaching Associate 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at The Learning Lab full-time for more than a year

    Pros

    - nice working environment with friendly and usually friendly colleagues (depending on what subject you teach) - flexible working hours and schedule - enjoyable work (if you like teaching/interacting with children) - great pay

    Cons

    - affects social life as you work many late nights / weekends - management does not value employees, who are replaceable despite the fact that it takes about a year to settle in and become strong in teaching content. However management is becoming increasingly demanding with each new batch of teachers. For example they’ve added a new one year bond (you cannot quit within this time) and a new requirement to work both... weekends instead of one, for new teachers entering in 2017, for the SAME pay as their contemporaries who joined in 2016 and before. There’s little use trying to bargain with management as they’d rather hire new and more willing teachers to replace you. High turnover rate. - stress from last minute covers / demanding parents / high marking load especially for graduating classes / upper levels.

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    Advice to Management

    Do consider the well-being of the children who are paying such exorbitant prices.

    The Learning Lab2017-10-04
  5. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Specialist Teaching Associate 
    Recommends
    Neutral Outlook

    I worked at The Learning Lab full-time for more than a year

    Pros

    -Flexible working hours -Awesome colleagues -Good curriculum

    Cons

    -Poor management -Marking of worksheets -Back to Back classes -Covering of teachers for various locations

    The Learning Lab2017-10-02
  6. Helpful (13)

    "Think twice before joining this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Client Service Associate 
    Doesn't Recommend
    Neutral Outlook

    I worked at The Learning Lab full-time for more than a year

    Pros

    -Off on public holidays, off in lieu if public holidays fall on your off day -Awesome, young and fun colleagues in the department -Flexible working hours, good for those who like to sleep in or can't wake up early -Competitive salary for this position in the same industry -A handful of appreciative clients and adorable kids -Doesn't require you to bring work home

    Cons

    -Unsupportive and incapable managers. Their main roles are to delegate tasks and to plan our weekly roster which is full of mistakes most of the time. They are also very biased and unprofessional in the manner in which they assign tasks- for instance if you do not agree to extending your shift, be prepared to see 10 tasks being assigned to you shortly after. - If a client requests to speak to upper management, it... will either be reassigned to your fellow colleague/a senior colleague to call under the pretence that they are managers. They will do all they can to avoid speaking to or meeting the parents. -Training is not standardised , there is no proper SOP followed -Managers themselves have high MC/urgent leave rates -Be prepared to take on multiple roles: security guard, cleaner, stand in teacher for 15-30 minutes if the assigned teacher is running late -Management claims they are not all about the money but it is clear as day that the numbers are all that matter. But at the same time they want us to portray things in a client centric manner -Lack of proper appraisal (recent one lasted 1 minute after getting my bonus letter) -Top down management: processes are implemented without seeking feedback from ground staff. Even if they do, the feedback is not taken into account -We are the department who cleans up after everyone - class closures, lack of information told to parents during enrolment process, last minute teacher changes are all handled by us. -no AWS -bonus and increment dropping year after year -changes to department structure every few months (they can't seem to make up their mind)

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    Advice to Management

    -Try to retain your staff and the only way to do that is to have a change of management. The managers themselves need micromanaging more than the staff. -Focus more on retaining existing clients instead of constantly coming up with new promotions to attract new clients who will probably withdraw after one term. -Stop hiding in the office and start experiencing what we as client associates experience at the front... line. (Even store managers for retail stores are at the ground as well) -Stand up for your staff, and speak to the ones who are still there to understsnd what can be changed and done

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    The Learning Lab2017-05-16
  7. Helpful (7)

    "Not an education facility but a business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at The Learning Lab part-time

    Pros

    Pay is good, working hours were flexible. I was working part time so I could pick classes according to my schedule.

    Cons

    Structure is too rigid, they expect you to teach according to house style, which may not be effective for all students. They pick their students so only the best (and the richest) get into the center. Students who fall behind are made to leave. It's also every person for their own, lots of politics involved. Training (of house style) was also inadequate and unclear, you'll need to be able to pick things up quickly... on your own.

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    Advice to Management

    Every student should be treated equally, regardless of family financial status or ability/intelligence. Act more like an education center than a blatant money grab.

    The Learning Lab2017-04-25
  8. Helpful (17)

    "Unfair, biased, ill-treatment of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CMO 
    Doesn't Recommend
    Negative Outlook

    I worked at The Learning Lab full-time for less than a year

    Pros

    They offer you high salaries. The pantry is pretty nice, you get Nespresso! :) You don't start at 9 everyday, you get varied working hours (of course amounting to 44 hrs/week).

    Cons

    Have to work on one fixed weekend. Management is horrible. They are very rude to staffs. They expect too much out of staffs when the management themselves are unable to deliver. Working hours are not exactly flexi, once schedule is fixed, you cannot change it. They may just force you to leave without a valid & logical explanation . They hire you today, promise you the moon, but if they don't like you, they'll... just fire you . They'll judge your work from day 1. There's no chance to prove yourself. They've forced many employees to leave, its very common for this to happen in this company.

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    Advice to Management

    Learn to listen, and trust employees, Give them time 3-4 months to show their worth. Don't expect 200% when management cannot even deliver 50% . Very disappointed with management as they do not value their staffs or treat them well. Management need to keep promises and not break their promises to staffs.

    The Learning Lab2016-02-09
  9. Helpful (1)

    "employee, less than a year"

    StarStarStarStarStar
     

    I worked at The Learning Lab

    Pros

    flexible working hours, nice colleagues

    Cons

    flat progression, not exactly fulfilling

    The Learning Lab2016-01-20
  10. Helpful (1)

    "A place full of lovely, warm people with a passion for what they do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Full Time Employee In Operations 
    Recommends
    Positive Outlook

    I have been working at The Learning Lab full-time for more than 3 years

    Pros

    - I've worked in a previous organisation before joining TLL and I must say one of the best things about this company is that there is hardly any politics, at least in my department. So, you don't have to worry about silly things like people backstabbing you. - You can learn a lot from the people around you - they are patient in coaching you, guiding you up the curve, and the more senior members of staff, be it... teachers or management, are generally friendly and helpful. - A lot of people here have interesting life experiences, and seek adventure. They always have some cool life advice to share, some exciting anecdotes to offer, and quite a few teachers I interact with are intelligent, passionate, hardworking, and genuinely care for their kids. It's quite inspiring to be around people like that. - The work environment is always fast moving, making it far from mundane. - Pay and staff benefits are decent, and more measures are currently being introduced to increase staff welfare. - Work / life balance - work hours are quite flexible, and you can easily switch your off days in Operations. The flexible working hours also allows you time to do your own thing - run errands in the mornings, take some classes outside of work etc.

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    Cons

    - Lack of transparency with management. However, this is gradually improving and the management team have shown that they are taking feedback into consideration and are making changes in the frequency of communication. - Communication channel between teachers and management is not the most robust. It can be further improved.

    Advice to Management

    To work on motivating staff - perhaps some incentives and encouragement, no matter how small, can go a long way in letting someone see that they are appreciated. - Clearer explanation to staff about career track - right now, some do not clearly see where they can go or what job progression entails. - More communication between teachers and HR/management so that everyone is on the same page.

    The Learning Lab2015-04-02
Found 14 reviews